We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

reese "Bringing anyone with you"Closed   Amelia   Updated November 9, 2023 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Reese,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... CPCI Solutions Amelia custom fieldsClosed   Amelia   Updated November 9, 2023 at 2:10pm   8 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.1. As explained here, the link can only be configured in the label of the custom field, where you set it in the Options part.To add a link to Terms & Conditions, ... Pascal Brennecke Book rooms in AmeliaClosed   Amelia   Updated November 9, 2023 at 1:59pm   2 Most recent comment from Stefan Petrov:Hello Pascal,Thanks for reaching out to us.Let me give you an example of what is possible with Amelia looking at your questions -Students can see free booking dates from the web UIThe booking form is ... Shantanu Baviskar When the customer is trying to book next appointment from their package, the appointment is booked without selecting EmployeeClosed   Amelia   Updated November 9, 2023 at 11:47am   4 Most recent comment from Uroš Jovanović:Hello Shantanu,My apologies, I misunderstood your query.At the moment, customers can select employees when they book appointments from packages on both a booking form and a customer panel.Please let m ... Praveen Suthar how to get appointment Submission timeClosed   Amelia   Updated November 9, 2023 at 11:36am   2 Most recent comment from Stefan Petrov:Hello Praveen,Thanks for reaching out to us.The part "Created On" is the information when the booking has been submitted by the customer. Unfortunately, there is no detailed information like the preci ... Jonathan Wildman Time zones not workingClosed   Amelia   Updated November 9, 2023 at 11:32am   2 Most recent comment from Stefan Petrov:Hello Jonathan,Thanks for reaching out to us. Is the timezone in WP set to UTC zone or city? We recommend changing it to the city because in this way you are avoid summertime zone changing. Please, fi ... Tsukasa Takao Cannot Integrate ZoomClosed   Amelia   Updated November 9, 2023 at 11:26am   16 Most recent comment from Uroš Jovanović:Hello Tsukasa,Glad to hear that.Please let me know if you have any other questions. Rick Heijster Fatal error Amelia 7.0Closed   Amelia   Updated November 9, 2023 at 10:25am   9 Most recent comment from Stefan Petrov:Hello Rick,You are welcome. I'm glad it's working now.Well, that's up to you. If you would have any issues in the future, it would be helpful to have a staging site.But, if you don' ... Shanna Security and ImplementationClosed Pre-purchase questions for Amelia   Updated November 9, 2023 at 10:02am   2 Most recent comment from Uroš Jovanović:Hello Shanna,Thank you for expressing interest in the Amelia plugin.At the moment, we do not offer that type of support, but please let me know how I can assist you and I will answer all of your quest ... Cathy Shortt Amelia appointments window disappeared from my wordpress websiteClosed   Amelia   Updated November 9, 2023 at 7:52am   4 Most recent comment from Marko Davidović:Hello Gert,We have replied to your ticket already so lets keep things separate so that Cathy does not get each of ours reposnes. It does not necessarily mean that this is the same issue since we do n ... Francesca Kendall No Appts showingClosed   Amelia   Updated November 9, 2023 at 6:07am   5 Most recent comment from Marko Davidović:Hello again Francesca, Thank you for reaching out to us. We are glad to hear that everything is fine now. Should you have any further inquiries, we kindly request that you open separate tickets for e ... Donato Giano in the editor the shortcodes does not workClosed   Amelia   Updated November 8, 2023 at 10:09pm   2 Most recent comment from Uroš Jovanović:Hello Donato,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Eventik Spinning wheel when trying to edit entryClosed   Gravity Forms integration for wpDataTables   Updated November 8, 2023 at 10:07pm   2 Most recent comment from Miloš Jovanović:Hi Eventik,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-Plea ... Duc Tran FunctionalitiesClosed Pre-purchase questions for wpDataTables   Updated November 8, 2023 at 9:43pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period. - We will ... Fabian Cart featureClosed   Amelia   Updated November 8, 2023 at 9:38pm   2 Most recent comment from Uroš Jovanović:Hello Fabian,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions.