Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
I migrated a website from one service host to another. When I try to make a new apointement using Amelia, it says "please wait" and shows the Amelia logo, and that pop-up won't disapeare. Then, when I refresh the website, the apointment is made, but in the painel, the total number of apointments doesn't change. It's also not sending emails, plus, it doesn't appear the green notificaction on the right corner of the website, after booking the appointment. Please help me solve this problem! Thank you, I'll expect for an answer from you soon, since my business depends on the correct function of these service.
Hello Iuri,
Thank you for reaching out to us.
A lot of things can go wrong during the migration and unfortunately, we cannot know if it was migrated well or not and if all the tables and information were transferred well. When it comes to migrations, we cannot know why something is not working as it should and it was working before. If everything worked as it should before, it indicates that the migration was not done well. We advise you to do it again with the help of a hosting provider, migrations are not our area of expertise, but we will try to help you as best we can.
Other than cloning your website, there's a way to migrate only Amelia's database tables.
There are around 47 tables with wp_amelia_ prefix that need to be moved. Please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_ tables.
Besides that, you also need to go to wp_options and search for option_name "amelia_settings" - that returns one row, so you need to copy the option_value and paste it in the same field on the other site. Note that this contains all info from your old website, so you will need to replace the URLs in this cell.
Kind Regards,
Marko Davidovic
[email protected]
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Hello Marko, thanks for the answer, however this issue has happened to me before, the domain remains the same, the change was only on the server, what I can determine is that it is only Amelia who has this issue, the database seems be ok, it even has more than 47 lines, 53 I think.
I will send a photo to better understand the problem, there is a ticket that explains this issue from another user, however the answers were hidden, I believe that the issue is not related to the database, as the data remains on the new website, the The problem is with Amelia, which keeps loading forever and only by refreshing the page does the marking appear, the emails are not being sent, as normal,
thanks
Attached files: WhatsApp Image 2023-09-09 at 11.40.11.jpeg
Hello Iuri,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
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Hello Iuri,
We can not give you a precise time when we will log in or if we will forward this to our developers so that they can take a closer look. If we are unable to access this on this host at any time
Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on?
If you're not able to provide us with a staging site, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Kind Regards,
Marko Davidovic
[email protected]
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Hello Luri,
Thank you for clearing that up for us.
Can you please update the plugin to the latest version (6.7), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi, I updated and in my tests I saw that when I make an appointment for last week it is possible to make the appointment but when I do it for tomorrow, for example, it doesn't work
Hello Luri,
As I could not replicate this issue on your website, can you please provide me with the screen recording of this and I will assist you with it?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Luri,
Thank you for the update on this.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello, I deactivated the theme, changed it to another one, deactivated all the plugins one by one as you asked and nothing worked
Hello Luri,
Thank you for the update on this.
Can you please update the plugin to the latest version (6.7), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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it doesn't work :(
Hello Luri,
I can see that the Amelia plugin is still on the 6.6 version.
Did you downgrade the version after updating it?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello, I tried different versions of Amelia, I tried changing from utf-8 to utf-8 mb3 general ci, it didn't work...
After that I tried installing amelia on another site on the new server, we will call it from now on "server B", and amelia worked without the site's datebase, when I enter the database on that same site it stops working, but when I do the same migration to a subdomain of "server A" (wich the original website is hosted) it works fine like the original website, but when I do the same migration on server B it doesn't work... Please help me
Hello Luri,
Thank you for the update on this.
Can you please provide me with the database access (phpMyAdmin) and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Luri,
Thank you for that and for your patience.
I have passed this issue to our developers and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Luri,
Thank you for the update on this.
It seems to be working when we change the notification settings from SSL port 465 to TLS port 587. The dialog closes and shows a notify message. The only problem is that the update of is not showing in the Appointments page right away until you refresh it. This is a noted bug and will be fixed for the next update. You can check with your hosting provider if there is any problem with sending mails with the other configuration.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros, thank you for your help, if i downgrade the amelia version this bug will disappear?
Hello Luri,
In regards to the bug of appointments not immediately showing up after creating (refresh is required), it is not a significant enough that you have to downgrade the version of the plugin.
Can you please confirm if you are able to book appointments on the back-end now?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello again thank you and all your team for the support,
Its all good now :)
hey my friend, I updated amelia, and created a new cron job and nothing worked, thanks again for your help
Hello Luri,
Thank you for the update on this.
I have reconfigured a cron on your website, can you please test it out now and let me know if it works or not?
Looking forward to your relpy.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello, I checked the notifications and it didn't work
Hello Luri,
Thank you for the update on this.
Since 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia.
App Passwords can only be used with accounts that have 2-Step Verification turned on.
When you enable the 2-step verification on your Google account, please follow these steps to configure the App Password for Amelia:
1. Go to your Google Account.
2. Select Security:
3. Under "Signing in to Google," select App Passwords. (You may need to sign in again)
Please note:
If you don’t have this option, it might be because:
4. At the bottom, under "Select app" choose "Other (custom name)":
5. Enter the name (for example "Amelia SMTP"), and click on Generate:
6. You'll see a new popup, where the App Password is the 16-character code in the yellow bar:
7. Save the password somewhere safe just in case you need it again (without the spaces).
8. In Amelia Settings/Notifications use these details for SMTP:
"Mail Service" - SMTP
"SMTP Host" - smtp.gmail.com
"SMTP Port" - 587
"SMTP Secure" - TLS
"SMTP Username" - your email address
"SMTP Password" - the 16-digit App Password you previously created (again, without the spaces)
Kind Regards,
Uros Jovanovic
[email protected]
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