We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Thijs Wieringa Waiting listClosed   Amelia   Updated November 7, 2023 at 8:03am   5 Most recent comment from Marko Davidović:Hello Thijs,The button is there Your theme scrolls it downBut the button is there. This does not happen with my theme for example this is due to your theme not Amelia. You can see that in the video t ... Kiera Shepherd Not receiving notification emailsClosed   Amelia   Updated November 7, 2023 at 6:44am   2 Most recent comment from Marko Davidović:Hello Kiera, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Craig Tucker Events and Zoom integrationClosed   Amelia   Updated November 7, 2023 at 6:43am   4 Most recent comment from Marko Davidović:Hello again Craig,Events do not work like services. So in this case the only scenario that comes to mind is that you create separate notifications for those 2 types of events and to set which one will ... peter gariepy using hex colors to color a cellClosed   wpDataTables   Updated November 6, 2023 at 10:21pm   5 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Frank Bell Google Sheets - Data Filter ViewsClosed   wpDataTables   Updated November 6, 2023 at 9:03pm   2 Most recent comment from Miloš Jovanović:Hi Frank,Sorry to disappoint you, but it is not possible to use only a Filtered View from a Google Sheet.I just made a test with this simple Sheet, where i got some dummy 'clients' data, a ... Joe Kent Remote table retrievalClosed   wpDataTables   Updated November 6, 2023 at 4:40pm   2 Most recent comment from Miloš Jovanović:Hi Joe,I believe the issue is because you did not Publish the Sheet yet.1. If you are using our standard Google Sheet connection method, please ensure that the Sheet is Published, and set "Share" to ... Mark Behlen csvClosed Pre-purchase questions for wpDataTables   Updated November 6, 2023 at 4:36pm   4 Most recent comment from Miloš Jovanović:Hi Mark,Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience.-1. In regards to a cancelled licence, if you cancelled it throu ... LUIS BRILLAS PEREZ managing backend appointmentsClosed   Amelia   Updated November 6, 2023 at 3:41pm   9 Most recent comment from Uroš Jovanović:Hello Luis,Thank you for reaching back out to us and for your patienceAt the moment, there is no other option to reschedule a customer on the back-end a different way than the one I described.Please ... Michael Rieder Sorting GroupClosed Pre-purchase questions for wpDataTables   Updated November 6, 2023 at 3:18pm   4 Most recent comment from Miloš Jovanović:Hi Michael,Just a small follow up.No problem, i am happy to advise.Those are the current limitations, but i hope the devs will be able to make the improvement soon.Please don't hesitate to open ... mt Datepicker show the sum amount for these selected datesClosed   wpDataTables   Updated November 6, 2023 at 3:15pm   2 Most recent comment from Miloš Jovanović:Hi mt, I am sorry, but i am not understanding exactly what Data structure you will have for this use-case. Can you show us more details where are you going to be pulling the Data from for these Colum ... Steven Combine Customer Panel with My Account WoocommerceClosed   Amelia   Updated November 6, 2023 at 2:52pm   2 Most recent comment from Uroš Jovanović:Hello Steven,Thank you for reaching out to us.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, c ... Debbie van Cleef Zapier zap for specific service Amelia to ActiveCampaignClosed   Amelia   Updated November 6, 2023 at 2:49pm   7 Most recent comment from Uroš Jovanović:Hello Debbie,Glad to hear that the issue has been resolved.Please let us know fi you have any other questions. flow test Amelia Events List v2.0 (Last Step)Closed   Amelia   Updated November 6, 2023 at 1:53pm   2 Most recent comment from Stefan Petrov:Hello flow,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. The last step is essential as the summary step, and it serves as the "ga ... ANDRY CRUZ add Packages service yes. Exta no. you can help meClosed   Amelia   Updated November 6, 2023 at 11:20am   2 Most recent comment from Stefan Petrov:Hello Andry,Thanks for reaching out to us.When creating a package, you are adding the services that will be a part of the package, but, unfortunately, currently, there is no option to add the Extras i ... Irene Gurrieri Front-end Employees Panel - Create new profile customerClosed   Amelia   Updated November 6, 2023 at 11:19am   8 Most recent comment from Uroš Jovanović:Hello Mariusz,Thank you for reaching back out to us.This will be implemented in the near future, but it has not been implemented yet.Please let me know if you have any other questions.