We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bob Hollis Front end EditingClosed   Gravity Forms integration for wpDataTables   Updated November 17, 2023 at 3:05pm   3 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-We did ha ... Gerald Accessing HTMLClosed Pre-purchase questions for wpDataTables   Updated November 17, 2023 at 3:02pm   3 Most recent comment from Miloš Jovanović:Hi Gerald,Sorry, you also mentioned exporting the Charts, i only commented about Tables initially.For exporting Charts, HighCharts is the only one that currently has the 'out of the box' P ... Nimrod PaymentsClosed Pre-purchase questions for Amelia   Updated November 17, 2023 at 2:48pm   2 Most recent comment from Uroš Jovanović:Hello Nimrod,Thank you for reaching out to us.For that purpose, you can configure this with WooCommerce with the following plugin.Please let me know if you have any other questions. Pedro Limit people by houtClosed   Amelia   Updated November 17, 2023 at 2:20pm   2 Most recent comment from Uroš Jovanović:Hello Pedro,Thank you for reaching out to us.It is necessary to add an employee for each hour that you want to offer.Please let me know if you have any other questions. David Broom Special days bug?Closed   Amelia   Updated November 17, 2023 at 2:03pm   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as ... Jiya Can the booking form be customize like this?Closed Pre-purchase questions for Amelia   Updated November 17, 2023 at 2:02pm   4 Most recent comment from Isidora Markovic:Hi Jiya,Thank you for providing more information. It is possible to put selections in that order as you can see from the picture below:However, in Amelia, as you can see from the picture Location, Se ... Vikram Amelia WhatsApp NotificationsClosed   Amelia   Updated November 17, 2023 at 1:56pm   4 Most recent comment from Uroš Jovanović:Hello Vikram,We will have this ticket closed now. David vega barbosa Duplicate appointmentClosed   Amelia   Updated November 17, 2023 at 12:59pm   4 Most recent comment from Uroš Jovanović:Hello David,Thank you for the update on this.For that purpose, you can set limits for customers per service.Please let me know if this works for you.Looking forward to your reply. Reza Seidani we can not calculate taxesClosed   Amelia   Updated November 17, 2023 at 12:50pm   2 Most recent comment from Stefan Petrov:Hello Reza,Thanks for reaching out to us.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested these features. If you can't see it, feel ... Kory Floating HolidaysClosed   Amelia   Updated November 17, 2023 at 12:32pm   2 Most recent comment from Uroš Jovanović:Hello Kory,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Steffi Change hour glass iconClosed   Amelia   Updated November 17, 2023 at 12:01pm   5 Most recent comment from Uroš Jovanović:Hello Steffi,We will have this ticket closed.If you have any other question, please let us know and we will gladly assist you. Keith Mason Why does the new Cart feature not work for Recurring Appointments or Packages?Closed   Amelia   Updated November 17, 2023 at 11:45am   4 Most recent comment from Uroš Jovanović:Hello Keith,Thank you very much for your feedback, I will have this passed on to our management.I hope that this will be implemented in the near future.In the meantime, please let me know if you have ... Richard Hrubjak Missing logos: Stripe and CashClosed   Amelia   Updated November 17, 2023 at 10:57am   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.Can you please reinstall the Amelia plugin and let me know if it works or not?Looking forward to your reply. Jan Riedel Sync Woo pricesClosed   Amelia   Updated November 17, 2023 at 10:49am   2 Most recent comment from Stefan Petrov:Hello Jan,Thanks for reaching out to us.Unfortunately, currently, this is not possible since the price is always connected with the Amelia service price.Please feel free to search through our feature ... MAHMUT links for Confirm and RejectClosed Pre-purchase questions for Amelia   Updated November 17, 2023 at 10:06am   4 Most recent comment from Stefan Petrov:Hello Gábor,With Amelia 7.0, we've added the option to add placeholders to Confirm or Reject Appointments from email notifications.These placeholders can be found under the notification tab, u ...