As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Konrad Different Service time vs General Time SlotClosed   Amelia   Updated November 27, 2023 at 6:18am   2 Most recent comment from Marko Davidović:Hello Konrad, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the be ... Ecolohosting What can i achive with ameliaClosed   Amelia   Updated November 27, 2023 at 6:18am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia works in different way. Customers must choose the service and date and time slot and t ... Lindsay Warne SMTP connection through FluentSMTPClosed   Amelia   Updated November 27, 2023 at 6:17am   2 Most recent comment from Marko Davidović:Hello Lindsay, Thank you for reaching out to us. We do not have integration with FluentCRM and you can sue it via webhooks. But to be able to send notifications in Amelia you need to set this up. In ... Richard Hrubjak facebookClosed   Amelia   Updated November 27, 2023 at 6:16am   2 Most recent comment from Marko Davidović:Hello Richard, Thank you for reaching out to us. Yes, and no. Amelia can only exist in a WordPress environment you need to create a page in WordPress and then you can add only one event on a page via ... Chris Event/Appointment content & layout in BasketClosed   Amelia   Updated November 27, 2023 at 6:11am   3 Most recent comment from Marko Davidović:Hello Chris, Thank you for reaching out to us. We are glad to hear to hear that you managed to set everything up and should you have any further inquiries, we kindly request that you open separate tic ... Gabriel Jaun Is Amelia not working with caching plugins?Closed   Amelia   Updated November 27, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Gabriel, Thank you for reaching out to us. We do not have any conflict as far as we know with WPRocket. We are using this plugin also. What is the reason why you think that we have conflict with ... Raphael Cron EventsClosed   Amelia   Updated November 27, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Raphael, Thank you for reaching out to us. For TSL you need to use 587 and for 465 you need us SSL We can help with regular notifications but for cron notifications we are just a middleman cron ... Carlos Locations & CalendarClosed   Amelia   Updated November 24, 2023 at 2:14pm   2 Most recent comment from Uroš Jovanović:Hello Carlos,Thank you for reaching out to us.For that purpose, you can assign location to the working hours of the employee.Please let me know if that works for you or not.Looking forward to your rep ... Magda Right timing in the calendarClosed   Amelia   Updated November 24, 2023 at 1:55pm   8 Most recent comment from Uroš Jovanović:Hello Magda,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Sanaà Naser Booking calendar not working (Pop-up, Validation)Closed   Amelia   Updated November 24, 2023 at 1:55pm   10 Most recent comment from Stefan Petrov:Hello Sanaa,Thanks for the additional information. I was able to log in and take a look. It seems like the booking form is working for now, but usually when the booking form is not displaying is due t ... Sanaà Naser Cancellation LinkClosed   Amelia   Updated November 24, 2023 at 1:24pm   2 Most recent comment from Uroš Jovanović:Hello Sanaa,Thank you for reaching out to us.For your purposes, you need to add URLs to the following fields.Please let me know if that works for you.Looking forward to your reply. Matthew Gerrish NotificationsClosed   Amelia   Updated November 24, 2023 at 1:05pm   13 Most recent comment from Stefan Petrov:Hello Matthew, So, i've added my email address in the field "send all emails to the additional address" and I've tested again. I can see all the notifications, first pending ones, then when ... Kristina Changing the employee's time dont change the service booking calendar timesClosed   Amelia   Updated November 24, 2023 at 11:53am   2 Most recent comment from Stefan Petrov:Hello Kristina,Thanks for reaching out to us.Timeslot availability depends on the combination of the service duration and employee work. If the service duration is 1h and the employee work hours are c ... Enikő Baranyi complicated booking systemClosed   Amelia   Updated November 24, 2023 at 11:38am   2 Most recent comment from Marko Davidović:Hello Enikő, Thank you for reaching out to us.When you have several questions or issues or use cases please open a new ticket, and we will help you there. In that way, issues and questions which are ... Frédéric Delacroix Des petits réglages...Closed   Amelia   Updated November 24, 2023 at 11:13am   2 Most recent comment from Stefan Petrov:Hello Frédéric,Thanks for reaching out to us.Please, find the answers below How can I classify the families of massages and the different types of massage as I wish All services can be edited in the ...