We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matteo URL parameters?Closed   Amelia   Updated November 14, 2023 at 5:00pm   4 Most recent comment from Uroš Jovanović:Hello Matteo,If you have coding experience, you could check out our webhook and  API documentation and possibly configure it.Please let me know if you need further assistance. Elvis Sedic Range Picker bugClosed   wpDataTables   Updated November 15, 2023 at 1:46pm   14 Most recent comment from Miloš Jovanović:Hi Elvis,We did further testing with our QA Team and came to a conclusion.I apologise, this is actually not a bug, it is the current default/normal behaviour.For a Pie Chart, it only takes one String ... Matteo REFUNDClosed   Amelia   Updated November 14, 2023 at 4:35pm   4 Most recent comment from Uroš Jovanović:Hello Matteo,That is how the procedure goes.I hope that you will get your money back in less time.If you have any other questions, please let us know. Urs ErrorsClosed   Amelia   Updated November 14, 2023 at 1:41pm   14 Most recent comment from Miloš Jovanović:Hi Urs,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Shea Thompson Booking Shortcode BrokenClosed   Amelia   Updated November 14, 2023 at 10:13am   2 Most recent comment from Stefan Petrov:Hello Shea,Thanks for reaching out to us. I suppose you mean that the shortcodes are not working on the frontend? The booking form is not showing at all?Issues like this usually occur when there is a ... Shah Nawaz Select employee while bookingClosed   Amelia   Updated November 14, 2023 at 9:25am   4 Most recent comment from Marko Davidović:Hello Shah,Yes, of course, if you assign an employee to a service and you set this service in employee work hours all employees will be visible to your customers for that service.Best regards.  Ryan Reoccurring ClassesClosed   Amelia   Updated November 14, 2023 at 9:07am   6 Most recent comment from Stefan Petrov:Hello Ryan,You are welcome, thanks for the feedback.Please, feel free to reach out to us regarding any other questions or issues.Have a nice day! Fabian Notification / Number of BookingsClosed   Amelia   Updated November 14, 2023 at 8:37am   2 Most recent comment from Stefan Petrov:Hello Fabian,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,   ... Jahid Hasan Import USER's From Wordpress User SectionClosed   Amelia   Updated November 14, 2023 at 8:06am   2 Most recent comment from Uroš Jovanović:Hello Jahid,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Leah Rumaguera Customizing Booking FormClosed   Amelia   Updated November 14, 2023 at 6:55am   8 Most recent comment from Marko Davidović:Hello Leah,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Jereme Downs Displaying top X from wpDataTableClosed   wpDataTables   Updated November 14, 2023 at 4:30pm   9 Most recent comment from Miloš Jovanović:Hi Jereme,I got advised by our Developers, we have confirmation on what are the current possibilities, so i just wanted to make a small follow-up.1. One way you could approach this is to change this ... Thomas Traugott Table tools download emptyClosed   wpDataTables   Updated November 13, 2023 at 7:53pm   9 Most recent comment from Miloš Jovanović:Hi Thomas, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period. - Fo ... Jonathan Waters ExtrasClosed   Amelia   Updated November 13, 2023 at 6:35pm   2 Most recent comment from Uroš Jovanović:Hello Jonathan,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Miriam Group Bookings and private bookingsClosed   Amelia   Updated November 13, 2023 at 3:54pm   4 Most recent comment from Uroš Jovanović:Hello Miriam,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully ... Fabian Default StatusClosed   Amelia   Updated November 13, 2023 at 3:31pm   2 Most recent comment from Uroš Jovanović:Hello Fabian,Thank you for reaching out to us.Please feel free to search through our feature suggestion page, to see if someone may be already suggested this feature. If you can't see it, feel ...