We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mariusz Customer PanelClosed   Amelia   Updated November 8, 2023 at 6:58am   11 Most recent comment from Marko Davidović:Hello Mariusz,Unfortunately, my colleagues did not send us any feedback on what the issue was, they only told us that everything should be fine now. Should you have any further inquiries, we kindly r ... Daniel Ochoa Conditional formattingClosed   wpDataTables   Updated November 7, 2023 at 6:36pm   2 Most recent comment from Miloš Jovanović:Hi Daniel Ochoa R. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usu ... Bob Hollis Word Count LimitClosed   wpDataTables   Updated November 7, 2023 at 4:08pm   4 Most recent comment from Miloš Jovanović:Hi Bob,You're welcome, i am happy to advise as much as our Support can cover.Thank you for adding the suggestion, our management takes great value from it and they carefully review each user dev ... Ioannis Disable steps while booking a packageClosed   Amelia   Updated November 7, 2023 at 2:57pm   2 Most recent comment from Uroš Jovanović:Hello Ioannis,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Veronique Palomo Group booking of services events and packagesClosed   Amelia   Updated November 7, 2023 at 2:56pm   2 Most recent comment from Uroš Jovanović:Hello Veronique,Thank you for reaching out to us.Please feel free to search through our feature suggestion page, to see if someone may be already suggested this feature. If you can't see it, fe ... JUN custom notifications and reminders are not send email.Closed   Amelia   Updated November 7, 2023 at 2:31pm   22 Most recent comment from Uroš Jovanović:Hello Claudia,Thank you for that.We have responded to both of your tickets and we will respond to it again. Emmanuel Paiement On site vs WooCommerceClosed   Amelia   Updated November 7, 2023 at 2:24pm   4 Most recent comment from Uroš Jovanović:Hello Emmanuel,Thank you for reaching out to us.The option that influences the WooCommerce process when the appointment is 0 is the "Hide WooCommerce cart when price is 0" option on the Amelia/Setting ... Vikram CCAvenue implementationClosed   Amelia   Updated November 7, 2023 at 2:05pm   2 Most recent comment from Uroš Jovanović:Hello Vikram,Thank you for reaching out to us.In regards to the CCAvenue implementation, please feel free to search through our feature suggestion page, to see if someone may have already suggested ... Virat Request for Subscription Cancellation and RefundClosed   Amelia   Updated November 9, 2023 at 1:18pm   5 Most recent comment from Stefan Petrov:Hello Virat,Sorry for the late answer. The fund should be in your account so far. Can you double-check and let us know? Thanks. Looking forward to hearing from you. Noelle Sterk NotificationsClosed   Amelia   Updated November 7, 2023 at 12:24pm   2 Most recent comment from Marko Davidović:Hello Noelle, Thank you for reaching out to us.We can see that you are using PHP mail. We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail ... Fuat Cankurt Cancel booking incl. moneybackClosed   Amelia   Updated November 7, 2023 at 11:28am   2 Most recent comment from Marko Davidović:Hello Fuat, Thank you for reaching out to us.You can cancel package from services-packages section like thisAnd you can refund a customer from finance section like thisHope this helps.Should you have ... Andreas question regarding fees and rebatesClosed   Amelia   Updated November 7, 2023 at 11:06am   2 Most recent comment from Uroš Jovanović:Hello Andreas,Glad to hear that you found the solution.Please let me know if you have any other questions. Fernando Paes Booking Calendar no dates AvailableClosed   Amelia   Updated November 7, 2023 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Fernando,Thank you for reaching out to us.Can you please check if the duration of the service (plus buffer times if you have those) is longer than the working hours of the employee?Looking for ... Prost Ingrid paramétrageClosed   Amelia   Updated November 7, 2023 at 10:21am   2 Most recent comment from Marko Davidović:Hello Prost Ingrid, Thank you for reaching out to us.For cron the best and easiest way to set this up is just to ask your hosting provider to set this, Since cron-reminder notifications are created an ... Fernando Paes Multiple Booking Same SlotClosed   Amelia   Updated November 7, 2023 at 10:04am   2 Most recent comment from Stefan Petrov:Hello Fernando,Thanks for reaching out to us.The timeslot availability depends on the combination of employee work hours and service duration. When creating an employee, you would need to assign him ...