As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Niall McKee Remove Header image from ServiceClosed   Amelia   Updated November 24, 2023 at 10:23am   2 Most recent comment from Marko Davidović:Hello Niall, Thank you for reaching out to us.This is how Amelia is designed and this can perhaps be achieved via custom CSS.We do not provide  custom CSS solution but this time we believe that we c ... Sanaà Naser Map does not loadClosed   Amelia   Updated November 27, 2023 at 12:03pm   11 Most recent comment from Marko Davidović:Hello Sanaa,We just got the feedback from our colleagues and they have told us that in console of "locations" page it shows this error "RefererNotAllowedMapError". This should be fixed if you follow t ... Victor Stripe SettingsClosed   Amelia   Updated November 24, 2023 at 9:58am   2 Most recent comment from Uroš Jovanović:Hello Victor, Thank you for reaching out to us.Can you please go through these steps in this Video we made for using Stripe? We explained what you can do in order to test if your Stripe functionality ... Abigail Welborn Can't override background colorClosed   wpDataTables   Updated November 24, 2023 at 9:53am   5 Most recent comment from Aleksandar Vuković:You're welcome, Abigail.Sorry for the late response, by the way but please feel free to reach out to me if you have any further questions. Ivan Dyakov Amelia roles users redirectsClosed   Amelia   Updated November 24, 2023 at 9:39am   5 Most recent comment from Uroš Jovanović:Hello Ivan,That is fine, I am looking forward to your update on this.Please let me know if you have any other questions. Carles Export in CSV EMPLOYEEClosed   Amelia   Updated November 24, 2023 at 9:05am   8 Most recent comment from Marko Davidović:Hello Carles,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Juhee Kwon How to add in my wordpress the your give to me TMS CODEClosed   wpDataTables   Updated November 24, 2023 at 9:04am   2 Most recent comment from Aleksandar Vuković:Hello Juhee.Thank you for reaching out to us. If you previously had the Lite version of the plugin installed, you will need to delete that and then install the full version downloaded from our store ... Karl MULLER 307 redirection for POST requestClosed   Amelia   Updated December 1, 2023 at 1:31pm   4 Most recent comment from Stefan Petrov:Hello Karl,Additionaly, see if you can find this article useful - https://wordpress.org/support/topic/cors-error-11/Please, let us know if it works. Marcel Daniels Highcharts empty - too many rows?Closed   wpDataTables   Updated November 23, 2023 at 8:30pm   2 Most recent comment from Miloš Jovanović:Hi Marcel,There should be no limitation, that looks very strange as you have shown.If i understood, if you place a limit to 1000 rows in your SQL Query Table, then the Chart loads the series Data;But ... Ella Martin Amelia Time Range Filter & Available Appointments InconsistentClosed   Amelia   Updated November 23, 2023 at 3:16pm   8 Most recent comment from Uroš Jovanović:Hello Ella,Thank you for reaching back out to us.Can you please let me know (with a screenshot) which element exactly you would want to hide and I will provide you with the CSS?Looking forward to your ... Balendu Goswami Employees NotificationsClosed   Amelia   Updated November 23, 2023 at 2:40pm   4 Most recent comment from Uroš Jovanović:Hello Balendu,That is right, there is no option to set notification language for employees.In regards to your second question, yes, the customers will receive the notifications in their language depen ... Tal Cohen Problems with Events SchedulingClosed   Amelia   Updated November 23, 2023 at 2:28pm   2 Most recent comment from Uroš Jovanović:Hello Tal,Thank you for reaching out to us.1. We have noted the issue with this and passed it to our developers to have this resolved as soon as possible.2. For this purpose, you need to use the follo ... Mark pollak coupons for eventsClosed   Amelia   Updated November 23, 2023 at 2:13pm   2 Most recent comment from Uroš Jovanović:Hello Mark,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Jan Scheduled Nofitications Events für getaggte VeranstaltungenClosed   Amelia   Updated November 23, 2023 at 1:58pm   2 Most recent comment from Uroš Jovanović:Hello Jan,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Holger Customize Page is brokenClosed   Amelia   Updated November 23, 2023 at 1:32pm   23 Most recent comment from Uroš Jovanović:Hello Holger,It will work fine even if you update the plugin to the latest version.Please let me know if you have any other questions.