We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jiya Can Amelia auto assign staff?Closed Pre-purchase questions for Amelia   Updated November 17, 2023 at 9:52am   2 Most recent comment from Stefan Petrov:Hello Jiya,Thanks for reaching out to us.You can hide the employee selection menu in the Booking Form options. In that way, when a customer selects the service and clicks to continue, the employee wil ... Jiya Extra add-ons for servicesClosed Pre-purchase questions for Amelia   Updated November 17, 2023 at 9:49am   2 Most recent comment from Stefan Petrov:Hello Jiya,Thanks for reaching out to us.You can add "extras" to the service. Extras allow you the possibility to add additional services or products customers can buy when they are scheduling an app ... Assaf Authenticating synchronizing Google Calendar and Google brandingClosed   Amelia   Updated November 22, 2023 at 2:04pm   9 Most recent comment from Stefan Petrov:Hello Assaf,Please accept our apologies for the late reply. We did our best to solve this issue as fast as possible. We were able to come up with the changes, and the status now is "testing phase". As ... younis alshidhani complainClosed   Amelia   Updated November 17, 2023 at 8:17am   2 Most recent comment from Stefan Petrov:Hello Younis,I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to ... James I cannot find Working Hours in the free versioin of amelia for wordpressClosed Pre-purchase questions for Amelia   Updated November 17, 2023 at 8:15am   2 Most recent comment from Stefan Petrov:Hello James,Thanks for reaching out to us. The free version (lite) is limited to a few features and we made it as "test" version so you can get a better overview of what Amelia has to offer. In order ... Siddhi I want to show time slots based on the user category.Closed   Amelia   Updated November 17, 2023 at 8:10am   4 Most recent comment from Stefan Petrov:Hello Kushagra,No problem, you are welcome.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! Matt Conditional FormattingClosed   wpDataTables   Updated November 16, 2023 at 9:08pm   3 Most recent comment from Miloš Jovanović:Hi Matt,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Michael Meyer URL Parameters - Sorting?Closed   wpDataTables   Updated November 16, 2023 at 8:46pm   2 Most recent comment from Miloš Jovanović:Hi Michael,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... fei Inconvenient to add rowsClosed   wpDataTables   Updated November 16, 2023 at 7:24pm   3 Most recent comment from Miloš Jovanović:Hi fei,My apologies for the delayed response time.If i understand, you are updating existing Manual Tables via uploading a CSV, right?"There are eight columns of data, and two columns containing wdt ... frank wpdatatables can't install with WP version 6.4.1Closed   wpDataTables   Updated November 16, 2023 at 6:57pm   2 Most recent comment from Miloš Jovanović:Hi frank,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-We did ... Chase Morrison Issue with calendar resolving on webpageClosed   Amelia   Updated November 16, 2023 at 5:05pm   4 Most recent comment from Uroš Jovanović:Hello Chase,Thank you for the update on this.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Dick Raney FilteringClosed   wpDataTables   Updated November 16, 2023 at 4:19pm   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Brad SupportClosed Pre-purchase questions for wpDataTables   Updated November 16, 2023 at 4:01pm   2 Most recent comment from Uroš Jovanović:Hello Brad,Thank you for expressing interest in the wpDataTables plugin.When you purchase a plugin, you also have access to our premium support that also comes with support from our developers if our ... ronnie adams No show not workingClosed   Amelia   Updated November 16, 2023 at 3:54pm   4 Most recent comment from Uroš Jovanović:Hello Ronnie,Glad to be able to assist you.Please let me know if you have any other questions. Stefano Amelia does not work with WP 6.4.1Closed   Amelia   Updated November 16, 2023 at 3:11pm   10 Most recent comment from Uroš Jovanović:Hello Stefano,Glad to hear that hte issue has been resolved.If the issue reoccurs, please let me know and I will gladly assist you with it.My apologies if I already asked this before, but may I ask y ...