As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Matthew W Juskiewicz Calendar View Unbooked & Available EmployeeClosed   Amelia   Updated December 4, 2023 at 12:54pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Kirstie Wyatt Wyatt Chart Grouping Tooltip Number bugClosed Pre-purchase questions for wpDataTables   Updated December 4, 2023 at 12:42pm   7 Most recent comment from Miloš Jovanović: Hi Kirstie,Thank you so much for all your patience and cooperation on this issue.Once again i wish to apologise for all the waiting time.-I found what the cause is for that value on the series sho ... Anne Wang I couldn't see any event after creating them in Amelia backend..Closed   Amelia   Updated December 4, 2023 at 11:26am   3 Most recent comment from Stefan Petrov:Hello Anne,Thanks for reaching out to us. After creating events in the backend, you need to add the shortcode on the front-end page to display them to the end customers.I you want to use the shortcode ... Kentaro Events listClosed   Amelia   Updated December 4, 2023 at 11:09am   2 Most recent comment from Stefan Petrov:Hello Kentaro,Thanks for reaching out to us.Do you want to display the Event Calendar or Event list? There are two different shortcodes for both booking forms. Have you used one of these two?[ameliae ... Alvaro GYM SystemaClosed Pre-purchase questions for Amelia   Updated December 4, 2023 at 10:57am   4 Most recent comment from Uroš Jovanović:Hello Alvaro,Thank you for reaching back out to us and for your patience.1. Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even ... Joern Shortcode filters resettingClosed   Amelia   Updated December 4, 2023 at 10:39am   2 Most recent comment from Uroš Jovanović:Hello Joern,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Riina Attendee can't cancel event bookingClosed   Amelia   Updated December 4, 2023 at 10:03am   4 Most recent comment from Uroš Jovanović:Hello Riina,That is fine.I will have this ticket closed. Chris Incorrect use of <label for=FORM_ELEMENT>Closed   Amelia   Updated December 4, 2023 at 9:26am   2 Most recent comment from Stefan Petrov:Hello Chris,Thanks for reaching out to us.When i check the demo (Barbershop) in elements (with the service selected), i dont see this error I guess this could be related to your site settings?Lookin ... Julia Employe panelClosed   Amelia   Updated December 4, 2023 at 8:48am   13 Most recent comment from Uroš Jovanović:Hello Squama,Thank you for reaching out to us.Can you please create a separate ticket and we will assist you with this?Looking forward to your reply. Mitchell Some people wont get confirmation emailClosed   Amelia   Updated December 4, 2023 at 6:27am   4 Most recent comment from Marko Davidović:Hello Mitchell, We can not know what method for notifications you are using but you have in our documentation explanation how each method need to be set and we do not advise using PHP https://wpameli ... Sean Markland Double books a time slotClosed   Amelia   Updated December 4, 2023 at 6:26am   2 Most recent comment from Marko Davidović:Hello Sean, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia is designed to prevent double-booking so this is not possible I'm afraid. So ... Jing Ren Step-By-Step Booking Form Custom FieldsClosed   Amelia   Updated December 3, 2023 at 6:41pm   3 Most recent comment from Uroš Jovanović:Hello Jing,Glad to hear that you resolved this issue.Please let me know if you have any other questions. Joseph Kisler ID 1 under events in the backend not shownClosed   Amelia   Updated December 3, 2023 at 6:32pm   3 Most recent comment from Uroš Jovanović:Hello Joseph,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Uriahs Allow frontend user to show and hide columnsClosed   wpDataTables   Updated December 1, 2023 at 8:27pm   4 Most recent comment from Miloš Jovanović:Hi Uriahs,My apologies - i have sent you the completely wrong Documentation Page for that subject, this is the right Page, under the "Column visibility" section.As it says, If this button is turned ... Jose Consulta entre tablasClosed   Master-Detail Tables for wpDataTables   Updated December 1, 2023 at 5:20pm   2 Most recent comment from Miloš Jovanović:Hi Jose,Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in ...