We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brody When installing plugin it messed up with the divi templateClosed   Amelia   Updated November 23, 2023 at 8:42am   2 Most recent comment from Marko Davidović:Hello Brody, Thank you for reaching out to us.We do not have any issues with Divi we have integration with Divi and we can not replicate the issue on our end. Can you please send us short one minute v ... Michelle Edhouse Amelia showing unavailable slots as availableClosed   Amelia   Updated November 23, 2023 at 8:32am   3 Most recent comment from Marko Davidović:Hello Michelle, Thank you for reaching out to us.We are glad to hear that you managed to resolve this issue but may we advice you to set this up to 2500 just in case.This is integration is suppose to ... faleyras supportClosed   Amelia   Updated November 23, 2023 at 8:23am   4 Most recent comment from Stefan Petrov:Hello faleyras, Great to hear that you were able to fix the issue with the mail notifications. Regarding the error of the arrow, have you tried the URL on the other browsers? Have you tried clearing ... Frank Surget Move or Export SiteClosed   Amelia   Updated November 23, 2023 at 8:04am   4 Most recent comment from Marko Davidović:Hello Frank, You can clone your site. Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 tables with wp_amelia_ prefix that need to ... Michael Kramer Member DuesClosed   Amelia   Updated November 23, 2023 at 7:56am   4 Most recent comment from Stefan Petrov:Hello Michael,You are welcome.If you have any other questions, please open a new ticket and we will gladly help you there.I will close this ticket.Have a nice day! Daniel Ochoa How to show "Info block" in PDFClosed   wpDataTables   Updated November 22, 2023 at 5:14pm   2 Most recent comment from Miloš Jovanović:Hi Daniel,Regarding the export question : The table tools functionalities are based on a 3rd party HTML5 library and they are not customizable. Unfortunately, the library allows very little “fi ... Detlef Mueller-Boeling Error MessageClosed   wpDataTables   Updated November 22, 2023 at 4:11pm   2 Most recent comment from Miloš Jovanović:Hi Detlef,This error message means that you somehow either have one or more Columns in your source Excel without a Header Name on it;Or you might have used some formatting that can not be rendered b ... Miran Urbas Export/Import tables and chartsClosed   wpDataTables   Updated November 22, 2023 at 3:56pm   2 Most recent comment from Miloš Jovanović:Hi Miran, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Marco Schnyder Every time edit a notification, increases spaceClosed   Amelia   Updated November 23, 2023 at 1:11pm   5 Most recent comment from Stefan Petrov:Hello Marco,Unfortunately, this is a known issue with the Quill editor (the library currently in use), as documented here: https://github.com/quilljs/quill/issues/2905. We are unable to replace the l ... Thierry Cadiot Nombre de colonne sur WPData tablesClosed   wpDataTables   Updated November 22, 2023 at 1:54pm   2 Most recent comment from Miloš Jovanović:Hi Thierry,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Morten Sterregaard-Feltsen Table padding not showing on homepageClosed   wpDataTables   Updated November 22, 2023 at 1:44pm   7 Most recent comment from Miloš Jovanović:Hi Morten,Just following up, once again I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience durin ... Wolfgang Freudenberger Memoryleak Amelia // Germanized for WoocommerceClosed   Amelia   Updated November 22, 2023 at 1:28pm   5 Most recent comment from Uroš Jovanović:Hello Heinz,Thank you for reaching out to us.I will have this checked with out developers to see what the status is.I appreciate your patience. Norman Gabalin Add multiple services on backend bookingClosed   Amelia   Updated November 22, 2023 at 1:13pm   12 Most recent comment from Marko Davidović:Hello Norman,You are most welcome, and we are if that we were able to help you.  We wish you all the best. Have a nice day.  melvin Amelia stopped workingClosed   Amelia   Updated November 22, 2023 at 12:57pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3527366/ For future refer ... Yannis Fouzi Enhancing User Selection Control and Integration with Google Sheets in Your WordPress PluginClosed Pre-purchase questions for Amelia   Updated November 22, 2023 at 12:37pm   2 Most recent comment from Marko Davidović:Hello Yannis, Thank you for your interest in our product.1. Yes, and no, there is no option to forbid users to book another events but we have option to prevent them to book the same event again2. we ...