We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Berger Events shortcode stylingClosed   Amelia   Updated November 27, 2023 at 7:18pm   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Please try the following CSS and let me know if it works or not: .amelia-v2-booking #amelia-container .am-ec {    box-shadow: rgb(209, 213, 215) 0px 2p ... Dervis Background colour on calendarClosed   Amelia   Updated November 27, 2023 at 7:10pm   2 Most recent comment from Uroš Jovanović:Hello Dervis,Thank you for reaching out to us.Please try the following CSS and let me know if that works for you or not: .amelia-v2-booking #amelia-container .am-advsc.fc-theme-standard td {    back ... Jose Nothing works.Closed   Amelia   Updated November 27, 2023 at 6:14pm   5 Most recent comment from Jose:Perfect! Thank you very much for your great support.For me, you can close the ticket.Have a great day!Jose Kuno Seebaß Live Events with zoom, Event Tickets for offline Events and invoiceClosed Pre-purchase questions for Amelia   Updated November 27, 2023 at 6:05pm   2 Most recent comment from Uroš Jovanović:Hello Kuno,Thank you for expressing interest in Amelia and for your patience.1. Please check the following part of the documentation on how to set up Zoom for events.2. This feature will be implemen ... Karin Åberg VERY URGENT!!! BOOKINGS DOESN'T WORK AFTER LAST UPDATEClosed   Amelia   Updated November 27, 2023 at 4:12pm   4 Most recent comment from Uroš Jovanović:Hello Karin,Glad to hear that.If you have any other questions, please let me know and I will assist  you with it.I appreciate your patience. Assaf Images in servicesClosed   Amelia   Updated November 27, 2023 at 3:27pm   2 Most recent comment from Stefan Petrov:Hello Assaf,Thanks for reaching out to us.For the time being, this is how it is designed. The button serves as a trigger to open other pictures, ( if there are other pictures)You can maybe change the ... Lorenzo closing day alertClosed   Amelia   Updated November 27, 2023 at 2:48pm   9 Most recent comment from Stefan Petrov:Hello Krishna Temple,When you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions ... Laura S. Block costumerClosed   Amelia   Updated November 27, 2023 at 2:27pm   2 Most recent comment from Stefan Petrov:Hello Laura,Thanks for reaching out to us. There is no option to block the customer from booking the appointment but with Amelia 7.0 we've added the option to mark the customers with a "no show" ... Tim Smits LanguageClosed   Amelia   Updated November 27, 2023 at 1:33pm   2 Most recent comment from Stefan Petrov:Hello Tim,Thanks for reaching out to us.While some labels can be translated in the Customize section, you may want to use external plugins like Loco Translate or PoEDIT to edit some strings that are n ... Karina Zapata Amelia appointment is not showing in google calenderClosed   Amelia   Updated November 27, 2023 at 12:41pm   2 Most recent comment from Marko Davidović:Hello Karina, Thank you for reaching out to us.Please check if you have connected the employee to the correct calendar in employee modal and also check for these 3 things 1. You have option Remove ... Vivian Bareiss unnecessary appointments tab in myaccountClosed   Amelia   Updated November 27, 2023 at 12:23pm   4 Most recent comment from Marko Davidović:Hello Vivian,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... sl chai $0 appointment going through checkoutClosed   Amelia   Updated November 27, 2023 at 11:34am   4 Most recent comment from Uroš Jovanović:Hello Chai,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Tomas Lundström Internal notesClosed   Amelia   Updated November 27, 2023 at 11:30am   2 Most recent comment from Stefan Petrov:Hello Tomas,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. There is an option to add the internal note to the appointment, but onl ... MiMi McGee entering a multi day eventClosed   Amelia   Updated November 27, 2023 at 11:27am   2 Most recent comment from Stefan Petrov:Hello Mimi,Thanks for reaching out to us. I recommend checking out our documentation regarding the event creation.Events can be used for various occasions, from basic one or multiple days traveling ... Himanshu selecting multiple servicesClosed Pre-purchase questions for Amelia   Updated November 27, 2023 at 11:21am   2 Most recent comment from Stefan Petrov:Hello Himanshu,Thanks for reaching out to us.With the Amelia 7.0 we've added the possibility for multiple services selection with one booking. The feature is called Cart and it allows you to set ...