As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Barbara Thieme Reschedule Appointment 24 hrsClosed   Amelia   Updated December 7, 2023 at 8:42am   4 Most recent comment from Stefan Petrov:Hello Barbara,You are welcome, I'm glad that you are finding it useful.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! George Cart FeatureClosed   Amelia   Updated December 7, 2023 at 8:26am   20 Most recent comment from Marko Davidović:Hello again George,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ... Dirk Vogel Turn off booking confirmationClosed   Amelia   Updated December 7, 2023 at 8:24am   5 Most recent comment from Marko Davidović:Hello again,Yes, of course.In notification section go to event notifications and click on create new notificationThen you can enable to send only that notifications for the event that you choose like ... Toby Veitch Elementor plug in not workingClosed   Amelia   Updated December 7, 2023 at 8:18am   6 Most recent comment from Marko Davidović:Hi again,You can find ths when you go to services section and click to edit service like thisKind regards.  Davide Update processClosed   Amelia   Updated December 6, 2023 at 9:15pm   2 Most recent comment from Uroš Jovanović:Hello Davide,Thank you for reaching out to us.Please check the following article on this:Updating the plugin to the latest versionLet me know if that works for you or not.Looking forward to your reply ... David ​Appointment alert emails for customers and employees no longer work.Closed   Amelia   Updated December 6, 2023 at 8:41pm   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Assaf time zonesClosed   Amelia   Updated December 6, 2023 at 8:35pm   6 Most recent comment from Uroš Jovanović:Hello Assaf,It was misinformation from my end, my apologies for that.By WordPress-related, I am referring to those time zones being pulled from the WordPress database. We simply use their list of tim ... Marcelo Rodriguez Packages creation isn't availableClosed   Amelia   Updated December 6, 2023 at 7:46pm   5 Most recent comment from Uroš Jovanović:Hello Marcelo,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... kamran Amelia customer portal button not workingClosed   Amelia   Updated December 6, 2023 at 7:40pm   2 Most recent comment from Uroš Jovanović:Hello Kamran,Thank you for reaching out to us.Have you configured a customer panel on the Amelia/Settings/Roles/Customer page?Looking forward to your reply. Sebastian Booking Duration of AppointmentsClosed Pre-purchase questions for Amelia   Updated December 6, 2023 at 7:39pm   2 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. chana horowitz Not workingClosed   Amelia   Updated December 6, 2023 at 3:18pm   4 Most recent comment from Uroš Jovanović:Hello chana,Thank you for the update on this.Can you please let me know if this occurs for any other phone number as recipient?Looking forward to your reply. Anastasia Scheduled change of hoursClosed   Amelia   Updated December 6, 2023 at 3:13pm   2 Most recent comment from Uroš Jovanović:Hello Anastasia,Thank you for reaching out to us.You could do this the following way:Create a new employee for the January onward period and set different working hours for that employee. Also, set t ... Michael settingsClosed   Amelia   Updated December 6, 2023 at 3:08pm   15 Most recent comment from Uroš Jovanović:Hello Angela,Please create a separate ticket for this purpose and we will assist you with this.Looking forward to hearing from you. April CollapsingClosed   wpDataTables   Updated December 6, 2023 at 2:53pm   8 Most recent comment from Miloš Jovanović:Hi April,No problem at all, i am happy to help.It is quite possible, it might have been some strange cache issue.It is recommended to purge cache of the site from time to time to avoid something like ... Janus Heie Hard filter on data using usernameClosed Pre-purchase questions for wpDataTables   Updated December 6, 2023 at 2:50pm   2 Most recent comment from Miloš Jovanović:Hi Janus, Thanks for showing interest in our Plugin.You will not be able to achieve this with the free/Lite wpDataTables, but with Premium version you would have these Advanced Filtering options as e ...