We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonas Höglund Events pricing and maximum number of slotsClosed   Amelia   Updated November 20, 2023 at 9:51pm   7 Most recent comment from Jonas Höglund:Debi, what I would do is to create an appointment with several spots, maybe throw in some assets. I haven't tried it, but that was my idea. What I did instead was just sell woo products, integrat ... Patrik Varga Notifications for EventsClosed   Amelia   Updated November 20, 2023 at 5:35pm   6 Most recent comment from Uroš Jovanović:Hello Patrick,I completely understand your position and I appreciate your honesty and feedback.As our developers are working on plenty of different feature implementation and bug fixes at all times, ... Shaun Adams Employee Selection list orderClosed   Amelia   Updated November 20, 2023 at 5:09pm   4 Most recent comment from Uroš Jovanović:Hello Shaun,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Alan upgrade to pro 5 domainsClosed   Amelia   Updated November 20, 2023 at 4:43pm   5 Most recent comment from Uroš Jovanović:Hello ALan,Thank you for the update on this.We can continue our conversation on the following ticket: https://tmsplugins.ticksy.com/ticket/3523977/ maite Stripe integrationClosed   Amelia   Updated November 20, 2023 at 4:00pm   2 Most recent comment from Uroš Jovanović:Hello Maite,Thank you for reaching out to us.In regards to none payments appearing in Stripe, can you please check if the payments in Amelai were made through Stripe?In regards to customer information ... Guy Potter Cron Event doesn't loadClosed   Amelia   Updated November 20, 2023 at 3:56pm   2 Most recent comment from Uroš Jovanović:Hello Guy,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3523421/ For future reference, please don't open m ... Gil Problem with gtranslate moduleClosed   Amelia   Updated November 20, 2023 at 3:44pm   12 Most recent comment from Uroš Jovanović:Hello Gil,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Alan Restore Pro 1 SubscriptionClosed   Amelia   Updated November 20, 2023 at 2:55pm   4 Most recent comment from Stefan Petrov:Hello Alan,Please accept our apologies, there was an error in our system. We've refunded both the Pro 5 and Pro 1 licenses to your account. Feel free to purchase again Pro 1, and it should be ok. ... Istvan Norbert Kadas Amelia with WoocommerceClosed Pre-purchase questions for Amelia   Updated November 20, 2023 at 2:30pm   7 Most recent comment from Stefan Petrov:Hello Istvan,Amelia is a standalone plugin and it does have its own complex logic. We are always working on improving it by listening to the user feedback. It may not be integrated into Woocommerce as ... Sanaà Naser Splitted Payment on site and in storeClosed   Amelia   Updated November 20, 2023 at 1:06pm   4 Most recent comment from Stefan Petrov:Hello Sanaa,Certainly, yes. The deposit feature is only available for online payments, and the customer would need to pay a deposit in advance, while the rest will be paid on-site.I hope it helps.  Tobias Legenstein Spam ProtectionClosed   Amelia   Updated November 20, 2023 at 1:04pm   2 Most recent comment from Stefan Petrov:Hello Tobias,Thanks for reaching out to us. We don't have official integration with any other captcha solutions. We recommend using the Google Recaptcha, and you can find more information on this ... Assaf employee badgesClosed   Amelia   Updated November 20, 2023 at 1:04pm   4 Most recent comment from Marko Davidović:Hello Assaf,Yes, of course.When you add the badge on the backend in the employee modalThe customers will be able to see this badge during the booking process when they choose an employee like thisHope ... Zoltan Ordog Events List 2.0 booking list not loadingClosed   Amelia   Updated November 20, 2023 at 12:59pm   2 Most recent comment from Marko Davidović:Hello again,I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3525459/For future reference, please don't open mu ... stefania trudu custom appointment slotsClosed   Amelia   Updated November 20, 2023 at 12:55pm   4 Most recent comment from Marko Davidović:Hello Stefania,We are glad to hear that, we understand now, that when you turn off this option you will see the time slots as you set them in the default time slot settings. So if you set it to 5 minu ... Bernard Youngblood Sales Tax?Closed   Amelia   Updated November 20, 2023 at 12:42pm   2 Most recent comment from Marko Davidović:Hello Bernard, Thank you for purchasing Amelia, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia itself doesn't handle the payments but we hav ...