We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Sanaà Naser Cancellation LinkClosed   Amelia   Updated November 24, 2023 at 1:24pm   2 Most recent comment from Uroš Jovanović:Hello Sanaa,Thank you for reaching out to us.For your purposes, you need to add URLs to the following fields.Please let me know if that works for you.Looking forward to your reply. Matthew Gerrish NotificationsClosed   Amelia   Updated November 24, 2023 at 1:05pm   13 Most recent comment from Stefan Petrov:Hello Matthew, So, i've added my email address in the field "send all emails to the additional address" and I've tested again. I can see all the notifications, first pending ones, then when ... Kristina Changing the employee's time dont change the service booking calendar timesClosed   Amelia   Updated November 24, 2023 at 11:53am   2 Most recent comment from Stefan Petrov:Hello Kristina,Thanks for reaching out to us.Timeslot availability depends on the combination of the service duration and employee work. If the service duration is 1h and the employee work hours are c ... Enikő Baranyi complicated booking systemClosed   Amelia   Updated November 24, 2023 at 11:38am   2 Most recent comment from Marko Davidović:Hello Enikő, Thank you for reaching out to us.When you have several questions or issues or use cases please open a new ticket, and we will help you there. In that way, issues and questions which are ... Frédéric Delacroix Des petits réglages...Closed   Amelia   Updated November 24, 2023 at 11:13am   2 Most recent comment from Stefan Petrov:Hello Frédéric,Thanks for reaching out to us.Please, find the answers below How can I classify the families of massages and the different types of massage as I wish All services can be edited in the ... Niall McKee Remove Header image from ServiceClosed   Amelia   Updated November 24, 2023 at 10:23am   2 Most recent comment from Marko Davidović:Hello Niall, Thank you for reaching out to us.This is how Amelia is designed and this can perhaps be achieved via custom CSS.We do not provide  custom CSS solution but this time we believe that we c ... Sanaà Naser Map does not loadClosed   Amelia   Updated November 27, 2023 at 12:03pm   11 Most recent comment from Marko Davidović:Hello Sanaa,We just got the feedback from our colleagues and they have told us that in console of "locations" page it shows this error "RefererNotAllowedMapError". This should be fixed if you follow t ... Victor Stripe SettingsClosed   Amelia   Updated November 24, 2023 at 9:58am   2 Most recent comment from Uroš Jovanović:Hello Victor, Thank you for reaching out to us.Can you please go through these steps in this Video we made for using Stripe? We explained what you can do in order to test if your Stripe functionality ... Abigail Welborn Can't override background colorClosed   wpDataTables   Updated November 24, 2023 at 9:53am   5 Most recent comment from Aleksandar Vuković:You're welcome, Abigail.Sorry for the late response, by the way but please feel free to reach out to me if you have any further questions. Ivan Dyakov Amelia roles users redirectsClosed   Amelia   Updated November 24, 2023 at 9:39am   5 Most recent comment from Uroš Jovanović:Hello Ivan,That is fine, I am looking forward to your update on this.Please let me know if you have any other questions. Carles Export in CSV EMPLOYEEClosed   Amelia   Updated November 24, 2023 at 9:05am   8 Most recent comment from Marko Davidović:Hello Carles,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Juhee Kwon How to add in my wordpress the your give to me TMS CODEClosed   wpDataTables   Updated November 24, 2023 at 9:04am   2 Most recent comment from Aleksandar Vuković:Hello Juhee.Thank you for reaching out to us. If you previously had the Lite version of the plugin installed, you will need to delete that and then install the full version downloaded from our store ... Karl MULLER 307 redirection for POST requestClosed   Amelia   Updated December 1, 2023 at 1:31pm   4 Most recent comment from Stefan Petrov:Hello Karl,Additionaly, see if you can find this article useful - https://wordpress.org/support/topic/cors-error-11/Please, let us know if it works. Marcel Daniels Highcharts empty - too many rows?Closed   wpDataTables   Updated November 23, 2023 at 8:30pm   2 Most recent comment from Miloš Jovanović:Hi Marcel,There should be no limitation, that looks very strange as you have shown.If i understood, if you place a limit to 1000 rows in your SQL Query Table, then the Chart loads the series Data;But ... Ella Martin Amelia Time Range Filter & Available Appointments InconsistentClosed   Amelia   Updated November 23, 2023 at 3:16pm   8 Most recent comment from Uroš Jovanović:Hello Ella,Thank you for reaching back out to us.Can you please let me know (with a screenshot) which element exactly you would want to hide and I will provide you with the CSS?Looking forward to your ...