We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Denis Ahmet URL to single eventClosed   Amelia   Updated November 20, 2023 at 10:45am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.Since Amelia is built for WordPress you can not generate a link as such, but you can create a separate page for just one event sand then you can share tha ... Yasir Noor Step Wise Booking form nor working for Guest UserClosed   Amelia   Updated November 20, 2023 at 10:26am   3 Most recent comment from Uroš Jovanović:Hello Yasir,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Siddhi I wanted to have different default booking status for different service.Closed   Amelia   Updated November 20, 2023 at 10:13am   2 Most recent comment from Marko Davidović:Hello Kushagra, Thank you for reaching out to us.This is how it works what you set in service settings those settings are priority. We have tested this and we can not replicate this in any environment ... Gábor No-showClosed   Amelia   Updated November 20, 2023 at 9:22am   2 Most recent comment from Stefan Petrov:Hello Gábor,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Currently, if the option is enabled, the customer will be marked with ... Alan Purchased the Pro (5 Domain package)Closed   Amelia   Updated November 20, 2023 at 9:01am   7 Most recent comment from Aleksandar Vuković:Hi again Alan.If you follow the article, everything should remain in place and you will be able to see the "Packages" section under "Services" once you're updated to the Pro version.Please note t ... Kristina Monastyrska Working hoursClosed   Amelia   Updated November 20, 2023 at 8:35am   2 Most recent comment from Marko Davidović:Hello Kristina, Thank you for reaching out to us.You need to set this up in employee modal not in company settings. Service work hours depend on employee work hours.The availability of the service is ... Rosemarie Implement an option for customers to book multiple services at the "same" timeClosed   Amelia   Updated November 20, 2023 at 8:32am   2 Most recent comment from Stefan Petrov:Hello Rosemarie,Thanks for reaching out to us.It has been implemented already with the Amelia 7.0 version. I recommend checking out our documentation regarding this feature on this link.Please, let ... Alexander Maly A good way to show eventsClosed   Amelia   Updated November 20, 2023 at 8:11am   3 Most recent comment from Stefan Petrov:Hello Alexander, Thanks for reaching out to us. When it comes to the events, you can use these shortcodes -  [ameliaeventslistbooking] if you want to show a new, redesigned list of all your events[a ... Pedro LIMIT TICKETS FOR SERVICE AND HOURClosed   Amelia   Updated November 19, 2023 at 9:03pm   6 Most recent comment from Stefan Petrov:Hello Pedro,Sorry to hear that. The management will process the refund request and report back as soon as possible.Thank you for your patience and understanding. Marco van Wynbergen How to show events differentlyClosed   Amelia   Updated November 19, 2023 at 8:39pm   2 Most recent comment from Stefan Petrov:Hello Marco,Thanks for reaching out to us. Unfortunately, by default, there is no such option with Amelia's built-in features. We only have the predefined booking forms (for events and appointm ... Denis QUESTIONClosed   wpDataTables   Updated November 17, 2023 at 9:20pm   2 Most recent comment from Miloš Jovanović:Hi Denis, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Abdulmoniem premium plugin endsClosed Pre-purchase questions for wpDataTables   Updated November 17, 2023 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Ranan Branbergen Change width of simple table to align with other textClosed   wpDataTables   Updated November 17, 2023 at 6:24pm   2 Most recent comment from Miloš Jovanović:Hi Ranan,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Naoussa Thousand SeparatorClosed   wpDataTables   Updated November 17, 2023 at 4:56pm   2 Most recent comment from Miloš Jovanović:Hi Naoussa,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-At t ... Alex Warren Disp[lay date event booking opensClosed   Amelia   Updated November 17, 2023 at 3:09pm   2 Most recent comment from Stefan Petrov:Hello Alex, Thanks for reaching out to us. If you set the booking opening time to happen outside the booking starting time, it will be displayed like "upcoming" on the Event list, but there will be n ...