As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Assaf Images in servicesClosed   Amelia   Updated November 27, 2023 at 3:27pm   2 Most recent comment from Stefan Petrov:Hello Assaf,Thanks for reaching out to us.For the time being, this is how it is designed. The button serves as a trigger to open other pictures, ( if there are other pictures)You can maybe change the ... Lorenzo closing day alertClosed   Amelia   Updated November 27, 2023 at 2:48pm   9 Most recent comment from Stefan Petrov:Hello Krishna Temple,When you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions ... Laura S. Block costumerClosed   Amelia   Updated November 27, 2023 at 2:27pm   2 Most recent comment from Stefan Petrov:Hello Laura,Thanks for reaching out to us. There is no option to block the customer from booking the appointment but with Amelia 7.0 we've added the option to mark the customers with a "no show" ... Tim Smits LanguageClosed   Amelia   Updated November 27, 2023 at 1:33pm   2 Most recent comment from Stefan Petrov:Hello Tim,Thanks for reaching out to us.While some labels can be translated in the Customize section, you may want to use external plugins like Loco Translate or PoEDIT to edit some strings that are n ... Karina Zapata Amelia appointment is not showing in google calenderClosed   Amelia   Updated November 27, 2023 at 12:41pm   2 Most recent comment from Marko Davidović:Hello Karina, Thank you for reaching out to us.Please check if you have connected the employee to the correct calendar in employee modal and also check for these 3 things 1. You have option Remove ... Vivian Bareiss unnecessary appointments tab in myaccountClosed   Amelia   Updated November 27, 2023 at 12:23pm   4 Most recent comment from Marko Davidović:Hello Vivian,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... sl chai $0 appointment going through checkoutClosed   Amelia   Updated November 27, 2023 at 11:34am   4 Most recent comment from Uroš Jovanović:Hello Chai,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Tomas Lundström Internal notesClosed   Amelia   Updated November 27, 2023 at 11:30am   2 Most recent comment from Stefan Petrov:Hello Tomas,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. There is an option to add the internal note to the appointment, but onl ... MiMi McGee entering a multi day eventClosed   Amelia   Updated November 27, 2023 at 11:27am   2 Most recent comment from Stefan Petrov:Hello Mimi,Thanks for reaching out to us. I recommend checking out our documentation regarding the event creation.Events can be used for various occasions, from basic one or multiple days traveling ... Himanshu selecting multiple servicesClosed Pre-purchase questions for Amelia   Updated November 27, 2023 at 11:21am   2 Most recent comment from Stefan Petrov:Hello Himanshu,Thanks for reaching out to us.With the Amelia 7.0 we've added the possibility for multiple services selection with one booking. The feature is called Cart and it allows you to set ... Shantanu Baviskar Non-specific Employee being selected during appointment selection from PackageClosed   Amelia   Updated November 27, 2023 at 10:41am   8 Most recent comment from Marko Davidović:Hello again,We can not know what the issue is here or event if the issues exists until the plugin is updated to the the latest version. So please first update the plugin tot he latest version as my co ... Dave Howard Package PricingClosed   Amelia   Updated November 27, 2023 at 9:02am   4 Most recent comment from Stefan Petrov:Hello Dave,Thanks for the feedback and kind words. We are happy to hear that you are finding Amelia a great fit for your needs. Features are mostly based on user requests as we listen to the user feed ... Lindsay Warne Connect Amelia To FluentCRMClosed Pre-purchase questions for Amelia   Updated November 27, 2023 at 8:48am   6 Most recent comment from Stefan Petrov:Hello Lindsay, Thank you for the information. Just wanted to add that we also have the option for API endpoints besides the WebHooks. API Endpoints allow calling the plugin’s actions from external s ... Eric Gallegos Urgent Assistance Needed: Amelia Booking Plugin Checkbox Issue on WordPress SiteClosed   Amelia   Updated November 27, 2023 at 8:32am   8 Most recent comment from Uroš Jovanović:Hello Eric,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ... Geoffrey Lecerf Show calendar frontendClosed   Amelia   Updated November 27, 2023 at 8:10am   3 Most recent comment from Stefan Petrov:Hello Geoffrey,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,� ...