We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andzelika Customer Panel SetupClosed   Amelia   Updated November 21, 2023 at 9:06pm   22 Most recent comment from Uroš Jovanović:Hello Andzelika,Thank you for the update on this.Glad to hear that the issue has been resolved.No need to feel stupid, it happens to all of us.Looking forward to creating another ticket. Corey Row LimitClosed Pre-purchase questions for wpDataTables   Updated November 21, 2023 at 8:23pm   4 Most recent comment from Miloš Jovanović:Hi Kazi,Do you have a CSV or Excel/ or Google Sheet file which you tried to import, and it has 30,000 rows?If that is the case, we can explain what is happening.In regards to importing the data via ... Michael Event time incrementsClosed   Amelia   Updated November 21, 2023 at 7:13pm   4 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for the update on this.This will not affect events as event dates and times are predefined from your end.Please let me know if you have any other questions. Landon PHP 8.2 CompatibilityClosed   wpDataTables   Updated November 21, 2023 at 6:31pm   10 Most recent comment from Miloš Jovanović:Hello,I am delighted to hear that this has been resolved. Thank you for letting us know. If anything else comes up, please don't hesitate to create new tickets. Have a great day! Kevin Pullut Employee AvailibilityClosed Pre-purchase questions for Amelia   Updated November 21, 2023 at 5:18pm   4 Most recent comment from Uroš Jovanović:Hello Kevin,Thank you for clearing that up and for your patience.At the moment, there is no option to have one employee be available for multiple appointments at hte same time.If they are booked for o ... marques ​Désactivez l'Option "Choisir un Employé"Closed   Amelia   Updated November 21, 2023 at 5:16pm   2 Most recent comment from Uroš Jovanović:Hello Marques, Thank you for reaching out to us.You can hide the Employee field on the Amelia/Customize page. marques How to Disable “Choose an Employee”Closed   Amelia   Updated November 21, 2023 at 4:14pm   2 Most recent comment from Uroš Jovanović:Hello Marques,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3526568 For future reference, please don't ope ... Chris Gill User RolesClosed   wpDataTables   Updated November 21, 2023 at 3:07pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-To allow ... Jessica Phone number and mailadress is not mandatory anymoreClosed   Amelia   Updated November 21, 2023 at 3:05pm   8 Most recent comment from Stefan Petrov:You are welcome, Jessica.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! Kyle Critical ErrorClosed   Amelia   Updated November 21, 2023 at 1:44pm   6 Most recent comment from Stefan Petrov:Hello Kyle,Awesome! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Alan Mobile app does not show saturdays and sundaysClosed   Amelia   Updated November 21, 2023 at 1:29pm   4 Most recent comment from Uroš Jovanović:Hello Alan,Thank you for the update on this.As this is an element that was added through Elementor, you will need to increase width through Elementor and it will show up for mobile phones as well.Plea ... Iuri Carriço When I try to use Amelia, it doesn't pass thro the stage "please wait"Closed   Amelia   Updated November 21, 2023 at 1:28pm   35 Most recent comment from Uroš Jovanović:Hello Luri,Thank you for the update on this.Since 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your user ... Ella Martin Amelia - Outlook Busy Slot bookingClosed   Amelia   Updated November 21, 2023 at 1:20pm   6 Most recent comment from Uroš Jovanović:Hello Ella,Thank you for clearing that up.At the moment, we do not have an ETA on when this will be changed but I hope that it will be in the near future.Please let me know if you have any other ques ... Jordy Canceled Booking still taking a spotClosed   Amelia   Updated November 21, 2023 at 1:20pm   6 Most recent comment from Uroš Jovanović:Hello Jordy,Thank you for reaching back out to us.At the moment, there is no workaround to set this up with our plugin.Please feel free to search through our feature suggestion page, to see if someo ... fei I want to show a random lineClosed   wpDataTables   Updated November 21, 2023 at 1:16pm   2 Most recent comment from Miloš Jovanović:Hi fei,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-I am so ...