As previously announced via banners and our newsletters, support is no longer available through this platform.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Tassilo Sicherheitslücke im Amelia WordPress-Plugin (<= 1.0.96) - Broken Access ControlClosed   Amelia   Updated January 30, 2024 at 9:32am   2 Most recent comment from Stefan Petrov:Hello Tassilo,Thanks for reaching out to us and for pointing it out.A broken access control issue refers to a missing authorization, authentication or nonce token check in a function that could lead t ... Tom test Booking lead time and time zoneClosed Pre-purchase questions for wpDataTables   Updated January 30, 2024 at 9:22am   6 Most recent comment from Miloš Jovanović:Hi Tom,This happens when we don't limit the Amelia shortcode to only show Packages, in that case, it lets the customer choose if they wish to book a regular Service appointment and skip the Packa ... Lucas Mialani Collect Client's date of birthClosed   Amelia   Updated January 30, 2024 at 8:59am   4 Most recent comment from Stefan Petrov:Hi Lucas,You are welcome. Well, if you export the .CSV from the Amelia Customer sections, it will only export these fieldsLet say that you added the birth date for a certain customer, it will be expor ... Oliver customize coloursClosed   Amelia   Updated January 30, 2024 at 8:42am   6 Most recent comment from Marko Davidović:Hello again,You need to apply this to your page. It seems that you are using 1.0 booking form not our new ones 2.0. So you can try and expand our booking so that you do not need to scroll down using ... Lisbel Valdés Rodríguez Refund with Amount 0.00€Closed   Amelia   Updated January 30, 2024 at 8:39am   3 Most recent comment from Stefan Petrov:Hello ORION PREMIER SL,Thanks for reaching out to us.Great to see that you were able to find the solution. Certainly, it will be beneficial for us to know if it happens in the future in other tickets ... John TooltipsClosed Pre-purchase questions for wpDataTables   Updated January 30, 2024 at 8:39am   10 Most recent comment from Miloš Jovanović:Hi John,Thank you for the kind words, we appreciate it.Anything else that we could assist with, please don't hesitate to create new tickets. Michael Custom Status / Tile ColoursClosed   Amelia   Updated January 30, 2024 at 8:25am   2 Most recent comment from Stefan Petrov:Hello Michael,Thanks for reaching out to us.If you are referring to the tile color in the backend, in the appointment backend, this is already configured to follow the booking but based on where the a ... Saul Campos Restrict reservationsClosed   Amelia   Updated January 30, 2024 at 8:13am   4 Most recent comment from Marko Davidović:Hello again,Custom field that you create are for gathering addition data it can not be used for identification purposes.We do not have this exactly but we have something similar that might help.We hav ... Wilfried Kopecky Notification EmailsClosed   Amelia   Updated January 30, 2024 at 8:10am   2 Most recent comment from Stefan Petrov:Hello Wilfried,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation si ... Omer Kamal Plugin not workingClosed   Amelia   Updated January 30, 2024 at 7:46am   5 Most recent comment from Marko Davidović:Hello again,Not sure if this can be resolved on our end but we will forward this to our developers so that they can take a closer look. Thank you for that.Should you have any further inquiries, we kin ... Maarten Baltussen NotificationClosed   Amelia   Updated January 30, 2024 at 7:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Raymon Error when connecting Google calendarClosed   Amelia   Updated January 30, 2024 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You have two types of errors. When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee' ... Mak InformationClosed Pre-purchase questions for Amelia   Updated January 30, 2024 at 6:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are not sure if Amelia is a good fit for you since the plugin cannot be used for multi-day bookings. Amelia is designed for appointments and the longe ... Olga Calendar / bookingsClosed   Amelia   Updated January 29, 2024 at 3:01pm   2 Most recent comment from Stefan Petrov:Hello Olga,By default, when you configure the booking form, on the first step, the customers need to choose the service, employee or location. Based on this selection, the timeslots will appear as the ... Tomasch CheckboxesClosed   wpDataTables   Updated January 29, 2024 at 2:46pm   9 Most recent comment from Miloš Jovanović:Hi Rasmus,Yes - This ticket is for a completely different product, our wpDataTables, which are used to build DataTables, and they have various advanced Column filter options - amongst them is the Che ...