We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Dudics apiClosed   Amelia   Updated January 24, 2024 at 11:35am   3 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for your patience.We have identified this as a bug and it will be fixed in the next update. You can replace the following file:src/Infrastructure/API/ApiRoutes/Booking/Appointmen ... Roberto Payment integrationClosed Pre-purchase questions for Amelia   Updated January 24, 2024 at 11:08am   2 Most recent comment from Uroš Jovanović:Hello Roberto,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... reu0691 Get custom field information for an event I can't. I registered the event and put a custom field in it. By the way, the customer about customization is not getting information.Closed   Amelia   Updated January 24, 2024 at 9:33am   2 Most recent comment from Stefan Petrov:Hello reu0691,Thanks for reaching out to us.When you create a custom field, make sure that the particular event or service is assigned to that custom field. The custom fields will appear on the "cust ... Safa Alai Refer Events to FriendsClosed   Amelia   Updated January 24, 2024 at 8:46am   4 Most recent comment from Uroš Jovanović:Hello Safa,Thank you for clearing that up.Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel f ... Tom Available booking times incorrectClosed   Amelia   Updated January 24, 2024 at 8:21am   14 Most recent comment from Stefan Petrov:Hello Tom,You are welcome, i'm glad that i could help.Please, let us know if you have any other questions or issues and we will kindly assist.Have a nice day! JP Fallou TEchnicalClosed   Amelia   Updated January 23, 2024 at 7:21pm   4 Most recent comment from Uroš Jovanović:Hello,We are glad to be able to assist you.I will have this ticket closed. Diego Covarrubias APPOINTMENT EMPLOYEE STATUSClosed   Amelia   Updated January 23, 2024 at 6:33pm   15 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for the update on this and for your patience.I will have this ticket closed now. Marlon Deposit LinkClosed   Amelia   Updated January 23, 2024 at 5:41pm   6 Most recent comment from Uroš Jovanović:Hello Marlon,Thank you for your patience.As Marko is out of the office, I will fill in for him.I am really sorry for the possible confusion that this may have caused. The payment link feature is des ... myhealthyglobe Seeking a freelancer for some help?Closed   wpDataTables   Updated January 23, 2024 at 5:40pm   2 Most recent comment from Miloš Jovanović:Hello,My apologies again for replying so late to both tickets today.-When it comes to any freelancers for any custom work or anything like that, we do not know anyone who might be appropriate, and you ... john payment linkClosed   Amelia   Updated January 23, 2024 at 5:38pm   4 Most recent comment from Uroš Jovanović:Hello John,My apologies for the misunderstanding.Here are the placeholders that you need to add to the email templates on the Amelia/Notifications page:%payment_link_mollie%%payment_link_paypal%%payme ... Marina When a seller profile is created, it does not receive an email.Closed   Amelia   Updated January 23, 2024 at 5:11pm   2 Most recent comment from Uroš Jovanović:Hello Marina,Thank you for reaching out to us.For that purpose, you will need to check with WordPress support as this is a WordPress default email when the new user is created.Please let me know if th ... Meenakshi Dangi Integration of wpDatatables with Seed prodClosed   wpDataTables   Updated January 23, 2024 at 4:44pm   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Jens Eisemann SEO - reduce unused code, css and javascriptClosed   wpDataTables   Updated January 24, 2024 at 12:10pm   13 Most recent comment from Miloš Jovanović:Hi Jens,We have an update from our Developers.For the moment it is like this, but they isolated what can be done to improve this soon.There are some parts of the files/scripts which can be 'split ... Davi AmeliaClosed   Amelia   Updated January 23, 2024 at 2:49pm   2 Most recent comment from Stefan Petrov:Hello Davi,Thanks for reaching out to us. You have WooCoomerce enabled, thus you are not able to configure any other payments. When the WooCoomerce is enabled, all other payments are disabled since Wo ... Simon Invisible schedulesClosed   Amelia   Updated January 23, 2024 at 2:43pm   2 Most recent comment from Stefan Petrov:Hello Simon,Thanks for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ...