As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Geert Leysen hide employee selection for certain servicesClosed   Amelia   Updated January 31, 2024 at 2:41pm   6 Most recent comment from Uroš Jovanović:Hello Geert,Thank you for your feedback.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel fr ... arne casteleyn DashboardClosed   Amelia   Updated January 31, 2024 at 2:05pm   2 Most recent comment from Stefan Petrov:Hello Arne,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Currently, the preview is only available for appointments. Please feel f ... claudia View employee google appointmentsClosed   Amelia   Updated January 31, 2024 at 12:56pm   6 Most recent comment from Uroš Jovanović:Hello Najib,Thank you for reaching back out to us.For that purpose, I would suggest that each employee is connected to a Google calendar and then share each calendar to one main Google calendar. You c ... Martijn van der Schans Wachtwoord klantenpaneelClosed   Amelia   Updated January 31, 2024 at 11:13am   4 Most recent comment from Stefan Petrov:Hello George,I can see that you've already opened a new ticket regarding your case. Please keep the conversation in one ticket since it's much easier for us to track the progress and find th ... Maxime Pay more to make a donationClosed   Amelia   Updated January 31, 2024 at 11:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Prices in Amelia are fixed. So you can either charge the fix amount or you can create a ... kearym When booking the form doesn't auto populate the phone numberClosed   Amelia   Updated January 31, 2024 at 10:38am   2 Most recent comment from Stefan Petrov:Hello kearym,Thanks for reaching out to us.If you are logged in as an admin, the booking form will populate, that's true, but you said that you tried to use the form and it doesn't work. Wo ... Rick Heijster As for reason for cancellationClosed   Amelia   Updated January 31, 2024 at 10:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable suggestion ... reg viguier paiement eventClosed   Amelia   Updated January 31, 2024 at 10:05am   6 Most recent comment from Uroš Jovanović:Hello Reg,Thank you for the update on this.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Jona Pre sale question on schedule aservice based availabilityClosed Pre-purchase questions for Amelia   Updated January 31, 2024 at 9:05am   2 Most recent comment from Stefan Petrov:Hello Jona,First of all thanks for showing interest in our plugin and for reaching out to us.Let me explain how Amelia works. You need to create a service and employee to display the timeslots in the ... Santiago Gimenez need supportClosed   Amelia   Updated January 31, 2024 at 8:31am   2 Most recent comment from Marko Davidović:Hello there Santiago, Thank you for reaching out to us.We try to reply as fast as we can but when there is a great influx of tickets our response time is a little slower. Now I can see that this is ... Kirstyn Raasch WhatsApp used for calendar entriesClosed   Amelia   Updated January 31, 2024 at 8:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can create an appointment next-day reminder or for example, 1 hour reminder notification that will be sent to your employee before the appointment by ... jorge problems in upgrading from starter to standardClosed   Amelia   Updated January 31, 2024 at 8:15am   2 Most recent comment from Stefan Petrov:Hello Jorge,Thanks for reaching out to us.Judging by the title of your ticket, i can see that you need help upgrading from starter to standard. After the purchase of the new license (standard), you ne ... Konstantin Chepurnykh booking form and depositClosed   Amelia   Updated January 31, 2024 at 8:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.In that case you need to place a specific shortcode for each section like this for exampleAmelia Shortcodes and Front-end Implementation[ameliabooking ser ... Santiago Gimenez secunde requestClosed   Amelia   Updated January 31, 2024 at 7:55am   8 Most recent comment from Stefan Petrov:Hello Santiago,You need to change this in the Default Timeslot Step. By default is set to 30 minutes, it looks like it has been set to 1h in your configuration.You can find this in General settings Irena appointment times booking fixClosed   Amelia   Updated January 31, 2024 at 7:52am   8 Most recent comment from Stefan Petrov:Hello Irena,These settings can be adjusted to your liking. For the issue regarding the timeslot doesn't show free space, please open a new ticket, and we will help you there. In that way, issues ...