We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Margaux Bansept LocationsClosed   Amelia   Updated January 26, 2024 at 9:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Not exactly, for phone service you can create online location for example. Service work hours depend on employee work hours and locations and since employ ... Paolo Frulio Direct link to employee profile in panelClosed   Amelia   Updated January 26, 2024 at 9:28am   6 Most recent comment from Uroš Jovanović:Hello Paolo,Thank you for understanding.In the meantime, please let me know if you have any other questions. James Donis Minimum time required before bookingClosed   Amelia   Updated January 26, 2024 at 8:08am   4 Most recent comment from Stefan Petrov:Hello James,You are welcome.Yes, the more votes we have on the feature means that a lot of people agree that this feature should be incorporated in Amelia. There are already a lot of features planned ... nicolas No show on the site pageClosed   Amelia   Updated January 26, 2024 at 8:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please check if you can see the page where you are logged in to WP and if you can see it from incognito mode.Most likely you will not be able to see it fr ... Damien Amelia step by step bookingClosed   Amelia   Updated January 26, 2024 at 6:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, no, this is the only possible solution. Amelia does not have any possibility to hide or show the booking form and we do not have any membe ... 坂本 アップグレードについてClosed Pre-purchase questions for Amelia   Updated January 25, 2024 at 11:05pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive a refund ... Deva-Laya Guleng WOOCOMMERCE COUPON CODESClosed   Amelia   Updated January 25, 2024 at 9:43pm   13 Most recent comment from Uroš Jovanović:Hello Deva-Laya,Thank you for clearing that up.The issue is that the solution and workaround that needs to be done requires a larger code change and that requires time as our developers are currently ... Louis How to change company schedule starting from a given dateClosed   Amelia   Updated January 25, 2024 at 9:36pm   4 Most recent comment from Uroš Jovanović:Hello Louis,As Marko is out of the office, I will fill in for him.We are glad to hear that you found the solution.Please let us know if you have any other questions. Meenakshi Dangi Missing of featuresClosed   wpDataTables   Updated January 25, 2024 at 9:16pm   2 Most recent comment from Miloš Jovanović:Hello, This is because you currently have the "Scrollable" option enabled. Please check out this Documentation, which explains more details about Table layout and table word wrap. The most important ... Auke van Nimwegen How to zoom in on row in tableClosed   wpDataTables   Updated January 25, 2024 at 4:00pm   5 Most recent comment from Auke van Nimwegen:Thx Gerard Mascarenhas Column Totals in a WpTableClosed Pre-purchase questions for wpDataTables   Updated January 25, 2024 at 3:07pm   2 Most recent comment from Miloš Jovanović:Hi Gerard,Apology for a late reply.I can see you managed to add the Totals in your Numeric columns, in the footer in the meantime, and opened a new ticket.We will now focus on the new ticket/ for the ... Gerrit Rekers problemen eventClosed Pre-purchase questions for Amelia   Updated January 25, 2024 at 2:44pm   6 Most recent comment from Stefan Petrov:Hello Gerrit,There is a mixed roles conflict in the backend for the WP user who should be an admin.You should know you can not be Admin and manager to admin and employee, etc at the same time since th ... Данил Purchasing a pluginClosed Pre-purchase questions for Amelia   Updated January 25, 2024 at 2:29pm   10 Most recent comment from Uroš Jovanović:Hello Danil,The license renewal will be connected to PayPal account/Credit card with which it was purchased with and you will be able to update the plugin as long as the license is active and also hav ... Lorenzo Integration with google calendar eventsClosed   Amelia   Updated January 25, 2024 at 2:03pm   4 Most recent comment from Stefan Petrov:Hello Lorenzo,Apologies for the late answer. If you have a Google Calendar already linked with your employee, the event that you create in Google Calendar and mark as busy, it wont be available for bo ... Luis Miguel Export data to other Amelia Plugin SiteClosed   Amelia   Updated January 25, 2024 at 1:43pm   4 Most recent comment from Uroš Jovanović:Hello Luis,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ...