As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Sacha Théobald Upgrading from Starter to StandardClosed   Amelia   Updated February 1, 2024 at 8:55am   12 Most recent comment from Stefan Petrov:Hello Sacha,No problem at all, you are welcome. That's why we are here to help!If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice ... Adam Amelia Customer User not automatically createdClosed   Amelia   Updated February 1, 2024 at 8:33am   5 Most recent comment from Marko Davidović:Hello again Adam,We are glad to hear that everything is fine now and we will close this now but should you have any further inquiries, just open new separate tickets for each question and we will gla ... Tom SMS messagesClosed   Amelia   Updated February 1, 2024 at 8:31am   2 Most recent comment from Marko Davidović:Hello again Tom,No worries we will close this for you and we are glad to hear that everything is fine now.Best regards.  Eugen Special link for employeeClosed   Amelia   Updated February 1, 2024 at 8:27am   10 Most recent comment from Stefan Petrov:Hello Eugen,Great to hear that! Kudos to your devAs always, let us know if you have any other questions or issues. Chad Amelia Wordpress User SyncClosed   Amelia   Updated February 1, 2024 at 8:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We do not have integration with any membership plugin so this can not be linked with Amelia.As for WordPress and Amelia this can be achieved. We have opti ... Ever CHERRIER ERREUR PAIEMENTClosed   Amelia   Updated February 1, 2024 at 8:24am   2 Most recent comment from Stefan Petrov:Hello Ever,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since w ... Mārtiņš How does a customer creates account?Closed   Amelia   Updated February 1, 2024 at 7:37am   9 Most recent comment from Uroš Jovanović:Hello Mārtiņš,Glad to be able to assist you.Please let me know if you have any other questions. Kimberley setting up schedules for employeesClosed Pre-purchase questions for Amelia   Updated February 1, 2024 at 7:28am   2 Most recent comment from Marko Davidović:Hello there Kimberley, Thank you for reaching out to us.Amelia only gives employees access to front end via employee panel. The mail that they get to access WordPress backend that's WordPress ... Irena appointment cancelationClosed   Amelia   Updated February 1, 2024 at 6:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We have tested this and we do not have issues with this. Please make sure that this appointment is saved as canceled and that you refresh the page and if ... Rafael Couto Follow up email not workingClosed   Amelia   Updated February 1, 2024 at 6:46am   4 Most recent comment from Marko Davidović:Hello again Rafael,Yes, follow up and all reminder or scheduled notifications are cron. So for that you need to reach out your hosting provider so that they can set this up for you.Your regular notifi ... Ohad Google Calendar 2 way sync issueClosed   Amelia   Updated January 31, 2024 at 10:03pm   2 Most recent comment from Uroš Jovanović:Hello Ohad,Thank you for reaching out to us.Can you please let me know if there is any error message that pops up when connected to that Google Calendar?What is the exact issue for that specific Googl ... Denis Problemas with the pluginClosed   Amelia   Updated January 31, 2024 at 9:08pm   4 Most recent comment from Uroš Jovanović:Hello Denis,Thank you for the update on this and for your patience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘ ... Sonja adjustments overwritten after updateClosed   Amelia   Updated January 31, 2024 at 9:04pm   2 Most recent comment from Uroš Jovanović:Hello Sonja,Thank you for reaching out to us.Can you please let me know what exactly was overwritten within the update?Looking forward to your reply. Rohan Yoon wp_amelia_appointments tableClosed Pre-purchase questions for Amelia   Updated January 31, 2024 at 4:05pm   2 Most recent comment from Uroš Jovanović:Hello Rohan,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search t ... Geert Leysen remove old Outlook connections?Closed   Amelia   Updated January 31, 2024 at 3:08pm   2 Most recent comment from Stefan Petrov:Hello Geert,Thanks for reaching out to us.You'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_outlook_calendar tabl ...