We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Agence15zen Galoyer Configuration SMTP GmailClosed   Amelia   Updated January 29, 2024 at 6:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Some step you did not configured properly. So for SMTP notifications you need to set it like this SMTP (Simple Mail Transfer Protocol) – Here we show ... ¬eopoldo Macias Add a service to an employee with custom day and timeClosed   Amelia   Updated January 29, 2024 at 6:00am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Arnaldo User registerClosed   Amelia   Updated January 29, 2024 at 4:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set that the default status for services is approved in that case. Please go to service section then edit service and in service setting you ... Nadine Add event is not possibleClosed   Amelia   Updated January 29, 2024 at 4:59am   4 Most recent comment from Marko Davidović:Hello again Nadine, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ... Tom Multiple bookingsClosed   Amelia   Updated January 29, 2024 at 4:56am   4 Most recent comment from Marko Davidović:Hello again, We are not sure where and what you think that the issue is but we will try to help as best as we can. So, individual employee settings override the service settings. And when you set Empl ... Auke van Nimwegen Conditional formatting not working properlyClosed   wpDataTables   Updated January 29, 2024 at 2:50am   6 Most recent comment from Miloš Jovanović:Hi Auke,That's perfect. I am glad you found a solution.As you know, if anything else comes up, don't hesitate to open new tickets.Thanks. Bisola Oloyede Pre-Filtering using Placeholder for Google SpreadsheetsClosed   wpDataTables   Updated January 29, 2024 at 1:56am   2 Most recent comment from Miloš Jovanović:Hi Bisola, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Matías de Anquin Elementor pro doesn't show wpDatatables widgetClosed Pre-purchase questions for wpDataTables   Updated January 29, 2024 at 1:55am   3 Most recent comment from Miloš Jovanović:Hi Matías,My apology, i sent you the wrong Screenshots, that was for the Gutenberg Editor.Here are the images from the latest Elementor/free version, if you just load the Elementor widgets and start ... fei データのインポートエラーClosed   wpDataTables   Updated January 29, 2024 at 1:38am   2 Most recent comment from Miloš Jovanović:Hi fei, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... David ShortcodeClosed   wpDataTables   Updated January 29, 2024 at 1:11am   2 Most recent comment from Miloš Jovanović:Hi David,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jim Huey wpdatatables pluginClosed Pre-purchase questions for wpDataTables   Updated January 29, 2024 at 1:09am   2 Most recent comment from Miloš Jovanović:Hi Jim, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Josy TableClosed   Master-Detail Tables for wpDataTables   Updated January 29, 2024 at 12:50am   2 Most recent comment from Miloš Jovanović:Hi Josy,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Jeeya MiPS Woocommerce QueriesClosed Pre-purchase questions for Amelia   Updated January 28, 2024 at 9:23pm   39 Most recent comment from Uroš Jovanović:Hello Ramon,To keep better track of tickets and issues, can you please create a separate ticket for this issue and I will assist you with this?Looking forward to your reply. Steve Law Messaging between customers and employeesClosed   Amelia   Updated January 28, 2024 at 9:22pm   2 Most recent comment from Uroš Jovanović:Hello Steve,Thank you for reaching out to us.There is no automatic way to do this in Amelia and thus can be only done outside of Amelia through direct contact via email.Please let me know if you have ... Maurizio Lattanzio Calendar viewClosed   Amelia   Updated January 28, 2024 at 9:16pm   2 Most recent comment from Uroš Jovanović:Hello Maurizio,Thank you for reaching out to us.The grey color represents the non-working hours and the white color represents the working hours (available hours for booking).Please let me know if you ...