We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mitch Rayborn NotificationsClosed   Amelia   Updated January 22, 2024 at 10:28am   7 Most recent comment from Aleksandar Vuković:I don't believe that's the issue, Mitch, since half of our team uses Macs.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in a ... Brian Hoke VulnerabilityClosed   Amelia   Updated January 22, 2024 at 9:19am   2 Most recent comment from Stefan Petrov:Hello Brian,Thanks for reaching out to us.A broken access control issue refers to a missing authorization, authentication or nonce token check in a function that could lead to an unprivileged user to ... Daniel Bisett The additional guests feature is not showing upClosed   Amelia   Updated January 22, 2024 at 8:03am   2 Most recent comment from Stefan Petrov:Hello Daniel,Thanks for reaching out to us.When you increase the maximum capacity of people to 2 or more, the option "Bringing anyone with you" will appear. Make sure that this option is enabled. If e ... Keary There is an Issue With AccountsClosed   Amelia   Updated January 22, 2024 at 8:00am   4 Most recent comment from Stefan Petrov:Hello Keary,You are welcome!While we don't recommend mixing any of the user roles, i believe they can. Mixing user roles like admin or employee or customer will certainly reproduce the conflict, ... Barnes stonier Whatsapp notification option missingClosed   Amelia   Updated January 22, 2024 at 7:40am   8 Most recent comment from Stefan Petrov:Hello Barnes,Great to hear that! Please, enjoy using Amelia and let us know if you have any other issues or questions.Have a nice day! Namika Payment pageClosed   Amelia   Updated January 22, 2024 at 6:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It is possible to skip the payment step only when the price of service or a package is set to 0 like this You can set it like this and the payment step w ... Jose Continued Support Needed: Enhancing Harmony in Our Community SpacesClosed   Amelia   Updated January 22, 2024 at 6:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. For each notification you should be able to see the template that you can modify like this If the templates are missing please make sure that the page i ... KimShala Hibbert Events Tab, not AppointmentsClosed   Amelia   Updated January 22, 2024 at 6:29am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... Stephan Pridonoff Refund requestClosed   Amelia   Updated January 23, 2024 at 6:37am   3 Most recent comment from Marko Davidović:Hello there, We just got the feedback from our colleagues and they have told us that a refund has been issue to you already. We wish you all the best and hope you have a wonderful day ahead.  Fitcy Health Amelia Booking Api ErrorClosed   Amelia   Updated January 22, 2024 at 6:23am   11 Most recent comment from Marko Davidović:Hello again, This has been forwarded to our developers and in the meantime we got the feedback from our developers and they have told sent us this For updating the appointment status use this call h ... Arnaud VERGARA Translation problemClosed   Amelia   Updated January 22, 2024 at 6:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Words can be changed using POEDIT very easily. If you want to use POEDIT then this is an instruction: 1. Download the Amelia plugin from CodeCanyon a ... Daniel Chodowiecki package appointment and chosing additional "extra" servicesClosed   Amelia   Updated January 22, 2024 at 6:21am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Sorry for the late reply we do not work on weekends. Unfortunately, currently, this feature is not built-in in Amelia. Extras can not be added to package ... Diane How to send a completed appointment notification to clientClosed   Amelia   Updated January 22, 2024 at 6:20am   6 Most recent comment from Marko Davidović:Hello Diane, At this time our developers can not accept personal customization requests. We thank you for the suggestion and the implementation of features depends on the number of votes that one feat ... Martin Laco Amelia EventClosed   Amelia   Updated January 22, 2024 at 5:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. 1. Unfortunately, currently, this feature is not built-in in Amelia. You can not hide a number of available tickets at this time.  2. As for multi curr ... Liam Caulfield Users creating meetings togetherClosed Pre-purchase questions for Amelia   Updated January 22, 2024 at 5:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia is designed for appointment booking so your customers can book an appointment with the employee that they desire. But employees can only book an a ...