We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Andreas Problem with Attachment in Booking NotificationClosed   Amelia   Updated January 23, 2024 at 8:23am   6 Most recent comment from Aleksandar Vuković:Hello Andreas.We understand that there are several areas in the plugin that could benefit from improvement, and our developers are actively addressing them one by one. We have plans for a comprehensiv ... KimShala Hibbert Custom FieldsClosed   Amelia   Updated January 23, 2024 at 7:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Custom fields are tied to appointments, not to customers. So you can find them in the appointment data when you click to edit the appointment.Should you h ... fausto manzella codice acquistoClosed   Amelia   Updated January 23, 2024 at 7:08am   2 Most recent comment from Uroš Jovanović:Hello Fausto,Glad to hear that the issue has been resolved.I will have this ticket closed now. Benoit Lamaury NotificationClosed   Amelia   Updated January 23, 2024 at 7:08am   2 Most recent comment from Uroš Jovanović:Hello Benoit,An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.Your websit ... Andrew From Elementor to OxygenClosed   Amelia   Updated January 23, 2024 at 7:07am   6 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for the update on this.We will respond to the ticket that you created as soon as possible. David Rogers Events not showingClosed   Amelia   Updated January 23, 2024 at 6:56am   7 Most recent comment from Marko Davidović:Hello again David, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and w ... Jeremy Choi Send user welcome email by defaultClosed   Amelia   Updated January 23, 2024 at 6:53am   4 Most recent comment from Marko Davidović:Hello again Jeremy,We are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you th ... Maxime Potier Limit number of extras per serviceClosed   Amelia   Updated January 23, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can do the opposite you can set Minimum required extras but not maximum at the mome ... Tom Unable to reorder the fields in service selectionClosed   Amelia   Updated January 23, 2024 at 6:29am   6 Most recent comment from Uroš Jovanović:Hello Tom,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the� ... Justin Post Update SoftwareClosed   wpDataTables   Updated January 23, 2024 at 2:12am   2 Most recent comment from Miloš Jovanović:Hello, in regards to updating your plugin, the most important first step is to check this option; In the main plugin settings/'Prevent deleting tables in database'. Just to ensure that all y ... Dropping Coconut Formatting of Number Range Slider Max Value for FloatsClosed   wpDataTables   Updated January 22, 2024 at 11:23pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-When filt ... FRANCESCA GANDINI Why is not possible to visualize Event Calendar on FREE suscription?Closed Pre-purchase questions for Amelia   Updated January 22, 2024 at 5:30pm   4 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching back out to us.Is the event form supposed to be on the following page?https://satyayoga.it/workshops-ed-eventi/Looking forward to your reply. Marius RemboursementClosed   Amelia   Updated January 22, 2024 at 5:18pm   2 Most recent comment from Uroš Jovanović:Hello Marius,Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to c ... Nate Payment gatewaysClosed Pre-purchase questions for Amelia   Updated January 22, 2024 at 5:09pm   4 Most recent comment from Uroš Jovanović:Hello Nate,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.That is why I mentioned WooCommerce as a possible solution.Ple ... Данил I can't buy the pluginClosed Pre-purchase questions for Amelia   Updated January 22, 2024 at 5:05pm   2 Most recent comment from Uroš Jovanović:Hello Danil,Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3564262/For future r ...