We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Franziska Several packages appear as one in customer panelClosed   Amelia   Updated January 22, 2024 at 5:04pm   2 Most recent comment from Uroš Jovanović:Hello Franziska,Thank you for reaching out to us.We have noted this issue and passed it to our developers to have this resolved.In the meantime, please let me know if you have any other questions. reu0691 The purchase code is not registered, so it can't be activated.Closed   Amelia   Updated January 22, 2024 at 5:03pm   2 Most recent comment from Uroš Jovanović:Hello,This could be an issue with the SSL certificate. Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because their certificate expired on the 1st of Octob ... Lucas Petrášek Performance Issues with Large Dataset in WPDataTablesClosed Pre-purchase questions for wpDataTables   Updated January 22, 2024 at 4:37pm   5 Most recent comment from Miloš Jovanović:Hi Lucas,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-Can yo ... Alice Order refundClosed   Amelia   Updated January 22, 2024 at 3:29pm   2 Most recent comment from Stefan Petrov:Hello Alice,Your refund request has been successfully submitted. The management will proceed with the request. Once approved, it usually takes 5 - 7 business days for the fund to be processed to your ... Amit Form Steps RearrangingClosed   Amelia   Updated January 22, 2024 at 2:53pm   2 Most recent comment from Stefan Petrov:Hello Amit,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Armando Font Color in CellClosed   wpDataTables   Updated January 22, 2024 at 1:48pm   6 Most recent comment from Miloš Jovanović:Hi Armando,My sincere apologies for all the waiting time.Thank you for the Access, it seems i fixed it.You had the same "rule" called twice here - for the case if the cell is less or equal from 3, so ... Tojo Alex payment optionClosed   Amelia   Updated January 22, 2024 at 1:38pm   2 Most recent comment from Stefan Petrov:Hello Tojo, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. Even if you disable all other payments, the "on-site" payment method w ... Henning Lyngmo Full day booking onlyClosed   Amelia   Updated January 22, 2024 at 1:14pm   2 Most recent comment from Stefan Petrov:Hello Henning,Thanks for reaching out to us. Unfortunately, currently, Amelia is not suitable for multi-day booking. While there is a possibility for multiple bookings (Cart feature), the customer ca ... Reijer Stevens Custom fieldsClosed   Amelia   Updated January 22, 2024 at 1:06pm   6 Most recent comment from Stefan Petrov:Hello Reijer,Thanks for the feedback. Yes, i agree. As already mentioned, we are working on improving the user experience already.If you have any other questions, feel free to open a new ticket and we ... Margaret Yarbrough plugin creates a fatal error and will not uploadClosed   wpDataTables   Updated January 24, 2024 at 11:33am   7 Most recent comment from Miloš Jovanović:Hi Margaret,I am happy to report, with the help of our Developers, we were able to reproduce this conflict with the Royal Elementor Addons/ critical error on our Test Site, and we have a workaround ... NGUYEN VAN THUAN PHAT I want to delete this component but don't know where to delete itClosed   Amelia   Updated January 22, 2024 at 12:18pm   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tick ... Ridwan i upgraded amelia from starter to standard and i'm not getting the new featuresClosed   Amelia   Updated January 22, 2024 at 12:15pm   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Most likely both of you still have lite version installed and you did not replace it with full version but I can see that this is a duplicate ticket, an ... Franck Keppler Data Importation Issue in the PluginClosed   Amelia   Updated January 22, 2024 at 11:27am   5 Most recent comment from Marko Davidović:Hello again Franck,We sincerely regret any dissatisfaction you may feel, and we understand that it's impossible to cater to every individual's preferences. We acknowledge that achieving 100% ... Diana Rodriguez Modificacion de precios de ServiciosClosed   Amelia   Updated January 22, 2024 at 11:22am   2 Most recent comment from Stefan Petrov:Hello Diana,Thanks for reaching out to us.When the appointment is already assigned to the customer, there is no way to change the price, but in the Finance section, you can control the payments for al ... Jeremy Choi What are tags good for?Closed   Amelia   Updated January 22, 2024 at 11:16am   4 Most recent comment from Stefan Petrov:Hello Jeremy,You are most welcome.Please, let us know if you have any other questions or issues.Have a nice day!