We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

justin Sort the serviceClosed   Amelia   Updated January 22, 2024 at 4:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This could be just a caching issue. Please try to purge the cache from your site via some plugin but if this does not help you need to contact your hosti ... Federico PaymentsClosed   Amelia   Updated January 20, 2024 at 3:32pm   2 Most recent comment from Uroš Jovanović:Hello Federico,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Henning Lyngmo packageClosed   Amelia   Updated January 20, 2024 at 3:21pm   2 Most recent comment from Uroš Jovanović:Hello Henning, Thank you for reaching out to us. Can you please provide me with the screen recording of this issue and I will assist you with this?Looking forward to your reply. Brandon Harrison Scheduling event ticket dates and rimesClosed Pre-purchase questions for Amelia   Updated January 23, 2024 at 12:27pm   5 Most recent comment from Miloš Jovanović:Hi @Dev,Just one more follow-up, we did another test with our latest Amelia version 6.4, and we are still unable to reproduce any issue.The way how we configure a Date Range price is the same how it s ... Franziska close Amelia popupClosed   Amelia   Updated January 19, 2024 at 5:47pm   12 Most recent comment from Uroš Jovanović:Hello Franziska,Thank you for the update on this and glad to hear that it works now.Please let me know if you have any other questions. Wilfried Kopecky Amelia - 2 questionsClosed   Amelia   Updated January 19, 2024 at 4:40pm   2 Most recent comment from Uroš Jovanović:Hello Wilfried,Thank you for reaching out to us.Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest those features on the following link: https:/ ... Nsakala NGITA IndponibilityClosed   Amelia   Updated January 19, 2024 at 4:30pm   2 Most recent comment from Uroš Jovanović:Hello Nsakala,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Nsakala NGITA Réservation in planning is differentClosed   Amelia   Updated January 19, 2024 at 4:29pm   4 Most recent comment from Uroš Jovanović:Hello Nsakala,Thank you for the update on this.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inheri ... Federico Amelia serviceClosed   Amelia   Updated January 19, 2024 at 4:26pm   2 Most recent comment from Uroš Jovanović:Hello Federico,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Federico Amelia in Google CalendarClosed   Amelia   Updated January 19, 2024 at 4:20pm   2 Most recent comment from Uroš Jovanović:Hello Federico,Thank you for reaching out to us.Please check the following article for this purpose.Let me know if you have any other questions. Jan Hilbert ical integrationClosed Pre-purchase questions for Amelia   Updated January 19, 2024 at 4:10pm   2 Most recent comment from Uroš Jovanović:Hello Jan,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Elisabeth Amelia Roles Settings INVISIBLE , URGENTClosed   Amelia   Updated January 19, 2024 at 1:30pm   3 Most recent comment from Marko Davidović:Hello again Elisabeth, Thank you for reaching out to us.We are glad to hear that everything is working now and that this was resolved. May we suggest just in case that there is and residual cache tha ... Alex Warren Number of event purchases shown in the staff portalClosed   Amelia   Updated January 19, 2024 at 1:18pm   2 Most recent comment from Marko Davidović:Hello again Alex,This data can be seen by employees in employee panel when they click on edit attendee like thisHope this helps.Should you have any further inquiries, we kindly request that you open s ... justin step booking settingClosed   Amelia   Updated January 19, 2024 at 12:40pm   10 Most recent comment from Aleksandar Vuković:Hello Karina.We can send you the fix, but not in this ticket since it's a public ticket.Please open a new, Private ticket, and mention this one (PUBLIC TICKET #3564032) and one of our agents w ... Tyrese Goldsby Packages available for ServicesClosed   Amelia   Updated January 19, 2024 at 12:36pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are not quite sure what you are trying to achieve to be honest. In catalog view you can either show them all together or in separate booking forms as y ...