We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

RICHARD D. WALDMAN purchasing questionsClosed Pre-purchase questions for Amelia   Updated January 28, 2024 at 5:24pm   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.Unfortunately, we do not offer that type of support, but I can answer all of your questions here, just let me know and I will assist you.Looking forward ... Glenn Email confirmations not sentClosed   Amelia   Updated January 28, 2024 at 5:16pm   2 Most recent comment from Uroš Jovanović:Hello Glenn,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Bouchnef ImadEddine plugin planClosed   Amelia   Updated January 28, 2024 at 3:08pm   2 Most recent comment from Uroš Jovanović:Hello Bouchnef,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3569719/ For future reference, please don't o ... Barad Dediashwili Multiple entry tickets in advance to an eventClosed   Amelia   Updated January 26, 2024 at 2:25pm   7 Most recent comment from Uroš Jovanović:Hello Barad,Glad to be able to assist you.Please let me know if you have any other questions. 坂本 Customization does not respond normallyClosed   Amelia   Updated January 26, 2024 at 1:50pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ple ... Auke van Nimwegen URGENT - No downloadClosed   wpDataTables   Updated January 26, 2024 at 1:37pm   6 Most recent comment from Miloš Jovanović:Hi Auke,You're very welcome.As you know, If anything else happens, please don't hesitate to open new tickets. Ying Zhang Search featureClosed   Amelia   Updated January 26, 2024 at 12:43pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, of course in event section you can search attendees and it will show which events this customer has booked. Just make sure to adjust the time rangeTh ... Simon Gevcen Is it possible for bookings to be made by not logged-in visitors?Closed Pre-purchase questions for Amelia   Updated January 26, 2024 at 12:40pm   5 Most recent comment from Marko Davidović:Hello again Simon,We will close it now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all ... Rodrigue Planté I want to know if we can put the plugin in FrenchClosed Pre-purchase questions for Amelia   Updated January 26, 2024 at 12:26pm   2 Most recent comment from Stefan Petrov:Hello Rodrigue,Thanks for reaching out to us.Yes, you can. At the moment we have Spanish, German, Dutch, Russian, Romanian, French, Finnish, Italian, Swedish, Brazilian Portuguese, Portuguese, Greek, ... Urs vulnerable to Broken Access ControlClosed   Amelia   Updated January 26, 2024 at 11:55am   4 Most recent comment from Marko Davidović:Hello again,Thank you for sharing this to us we will forward this to our developers.Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wi ... Federico set hoursClosed   Amelia   Updated January 26, 2024 at 11:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, of course. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. Wh ... Tom Showing already boked seatsClosed   Amelia   Updated January 26, 2024 at 11:05am   2 Most recent comment from Marko Davidović:Hello again, Thank you for reaching out to us.No, unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable sugges ... James Donis Check customer’s name for existing email when bookingClosed   Amelia   Updated January 26, 2024 at 11:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, this should prevent this but we do not see that you actually booked you can enter the data but when you click on continue so that you can finish the ... Carlos ServiciesClosed   Amelia   Updated January 26, 2024 at 10:41am   6 Most recent comment from Marko Davidović:Hello again Carlos. Do not worry event two is great and we thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you ... Paolo Frulio Force a serviceClosed   Amelia   Updated January 26, 2024 at 9:34am   6 Most recent comment from Stefan Petrov:Hello Paolo,You are free to make changes, of course, but we always recommend checking with us first to see if there is a possible workaround or such.Let us know if it works.