We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Amy-Laure Booking Event widget V1 - Calendar viewClosed   Amelia   Updated February 2, 2024 at 6:49am   4 Most recent comment from Marko Davidović:Hello there,You are most welcome and do not worry open as many tickets as you need we are here to help. Just make sure that you open separate tickets for each ticket to keep issues separate. We wish ... Vicki Love buffer timesClosed   Amelia   Updated February 2, 2024 at 6:46am   4 Most recent comment from Marko Davidović:Hello again Vicki,Glad to hear that you have figured it out.We wish you all the best and hope you have a wonderful day ahead.  Israel Reinberg SearchClosed   wpDataTables   Updated February 2, 2024 at 5:10am   2 Most recent comment from Miloš Jovanović:Hello,Yes. The tables are crawlable by search engines, if that helps : - Non-server-side tables (linked to Excel, CSV, PHP, JSON, XML, and Google Sheets) are crawlable in their entirety, while the ser ... William single-value select boxClosed   wpDataTables   Updated February 1, 2024 at 11:25pm   2 Most recent comment from Aleksandar Vuković:Hello William.The "Single-value selectbox" is an editor input type, while the column type can be anything (float, string, integer, and so on).If the editor input type is set to a "Single-value selectb ... KHARRATA Hassan Multiple Api nestedClosed   wpDataTables   Updated February 1, 2024 at 11:07pm   4 Most recent comment from Aleksandar Vuković:We're glad to hear Milos was able to assist you.Please feel free to reach out to us if you have any further questions or concerns! M. de Leeuw Critical ErrorClosed   Report Builder for wpDataTables   Updated February 1, 2024 at 8:34pm   4 Most recent comment from Aleksandar Vuković:Hello there.This tends to happen for a few reasons. Please check the wpDataTables system info section:Check if there's anything listed as either not installed or requiring an update. The most com ... thebigb Combined Table Data (Formidable Forms + Manual Values)Closed   wpDataTables   Updated February 1, 2024 at 8:31pm   2 Most recent comment from Aleksandar Vuković:Hello Marcus.It's not possible to dynamically pull the data from Formidable Forms, but if you purchase the Formidable Forms Integration for wpDataTables add-on, you can create a table linked to ... Chad Refund RequestClosed   Amelia   Updated February 1, 2024 at 3:42pm   6 Most recent comment from Uroš Jovanović:Hello Chad,Here is a 40% discount coupon that you can use: 8B3815D7Let me know if you have any other questions Rodrigue BORON PlanningClosed   Amelia   Updated February 1, 2024 at 3:18pm   2 Most recent comment from Stefan Petrov:Hello Rodrigue,Thanks for reaching out to us.Please, find the answers below1. In the "Week" planning view, I would like to have a view only during opening hours, i.e. from 8am to 5pm and not from mid ... Jose Manuel Charro Customize spots number messageClosed   Amelia   Updated February 1, 2024 at 3:07pm   4 Most recent comment from Stefan Petrov:Hello Jose,Sorry to disappoint you, but unfortunatelly, the customization questions like this one are not covered in the included support for the plugin. Included support covers help with bugs and g ... Research2024 Is there a way to reflect the chart per user when an assigned role can only edit and create it?Closed   wpDataTables   Updated February 1, 2024 at 2:20pm   2 Most recent comment from Aleksandar Vuković:Hello there.The only way of achieving this is to enable the "Users see and edit only own data" feature and then enabling the "Follow table filtering" option when creating the chart.You would need to p ... Markus salfeld Presentation of resultsClosed Pre-purchase questions for wpDataTables   Updated February 2, 2024 at 2:02pm   15 Most recent comment from Aleksandar Vuković:Hi again Markus.We were able to find the correct single-cell shortcode. It's this: [wpdatatable_cell table_id=2 column_key="Anzahl" column_id="id" column_id_value="9" sort="1"]Since there's ... Daniel McKenna Event Form Soon outdatedClosed   Amelia   Updated February 1, 2024 at 1:05pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.For that purpose, you can use the following shortcode as the new features for events will not be included for the old booking form: [ameliaeventslistbooki ... Roland Capturing details on Booking ProcessClosed   Amelia   Updated February 1, 2024 at 1:03pm   4 Most recent comment from Marko Davidović:Hello there,The news are that in the future we should have 2 sets of custom fields one for appointments and one for the customer's profile. But we do not have an eta on that. It is planned for th ... Mārtiņš Glitch in selecting peipleClosed   Amelia   Updated February 1, 2024 at 12:54pm   6 Most recent comment from Uroš Jovanović:Hello Mārtiņš, Thank you very much for that. Here is the $10 SMS notification credit I promised: 625AEA14 Please let me know if you have any other questions.