We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gergo Vajky Same service with different max capacity based on locationClosed   Amelia   Updated February 2, 2024 at 6:26pm   2 Most recent comment from Uroš Jovanović:Hello Gergo, Thank you for reaching out to us.Regrettably, the specific functionality you're seeking isn't available within Amelia's existing feature set. However, this doesn't me ... Daniel Tyllack Mollie integration books aborted payments as paidClosed   Amelia   Updated February 2, 2024 at 6:25pm   27 Most recent comment from Uroš Jovanović:Hello Daniel,Yes, it was implemented, feel free to update it and let me know if it still works fine or not.Looking forward to your reply. Rishone T Todd Notification settings blankClosed   Amelia   Updated February 2, 2024 at 5:40pm   2 Most recent comment from Uroš Jovanović:Hello Rishone,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their S ... JOSE ANTONIO LOPEZ MORENO Problems with hours/time configurationClosed   Amelia   Updated February 2, 2024 at 4:31pm   20 Most recent comment from Stefan Petrov:Hello Jose,The procedure is to open a new ticket for each subject that is not related to the active ticket title, but i will give you the basic answers and if you have any additional questions or if y ... Janine Can't create any more Events!Closed   Amelia   Updated February 2, 2024 at 3:37pm   16 Most recent comment from Uroš Jovanović:Hello Janine,Glad to hear that the issue has been resolved.As far as "outdated" label goals, we have added those so that more users switch over to 2.0 booking forms. Please let me know if you have an ... Harry pulling entries from cognito formsClosed Pre-purchase questions for wpDataTables   Updated February 2, 2024 at 1:22pm   2 Most recent comment from Aleksandar Vuković:Hello Harry.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, we currently only have integrations for Formidable Forms, Gravity Forms, and Forminator.The integrat ... Vicki Love Appointment bookingClosed   Amelia   Updated February 2, 2024 at 12:59pm   2 Most recent comment from Marko Davidović:Hello again Vicki,You can use payment from link for this way of booking. You can read more about it on this link https://wpamelia.com/configuring-payments/#payment-from-link.This should help.We wish ... mickna sortingClosed   wpDataTables   Updated February 2, 2024 at 10:49am   8 Most recent comment from Aleksandar Vuković:Hello Michael.Milos is out sick, so I'll jump in.The database dump you sent us did show some errors when I tried to import it into my database:But it seems the VIEW generation from your query s ... Mārtiņš Missing Save% badge from catalogue modeClosed   Amelia   Updated February 2, 2024 at 9:56am   11 Most recent comment from Marko Davidović:Hello again Mārtiņš,This is not a glitch this is how it is designed you can see on our screenshots that the price of appointment is 100 and price for package is custom price of 700 this is in fact ... Miguel Angel Cardenas Castañeda Not sending emails to customersClosed   Amelia   Updated February 2, 2024 at 9:54am   2 Most recent comment from Uroš Jovanović:Hello Miguel,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Javier Mandrille Problem popup on mobileClosed   Amelia   Updated February 2, 2024 at 9:19am   2 Most recent comment from Stefan Petrov:Hello Javier,Thanks for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ... Kat Events summary/calendar showing up weird on computer but fine on mobile phoneClosed   Amelia   Updated February 2, 2024 at 9:07am   4 Most recent comment from Stefan Petrov:Hello Kat,If i check your website on my PC, the events description does show properlyCan you try deleting the cache in WP and also browser cache/cookies? Mj Patterson Wrong versionClosed   Amelia   Updated February 2, 2024 at 9:05am   2 Most recent comment from Stefan Petrov:Hello Mj Patterson,No worries, please provide both purchase codes and i will forward them to the management so they can proceed with the refund.You can write the codes here just check PRIVATE Reply ... Mike Cron job/NotificationsClosed   Amelia   Updated February 2, 2024 at 8:40am   3 Most recent comment from Stefan Petrov:Hello Mike,Thanks for reaching out to us and for providing feedback. Great to see that it's working now. If you have any other questions, please feel free to open a new ticket and we will gladl ... SYS support 'amelia_manipulate_email_data' filter not fired on test emailClosed   Amelia   Updated February 2, 2024 at 7:49am   7 Most recent comment from Marko Davidović:Hello again Maarten,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ...