We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gerhard Reus Amelia and Metabox via RestApiClosed   Amelia   Updated February 1, 2024 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Gerhard, Thank you for reaching out to us.Certainly! While it's an intriguing idea to integrate Amelia Events data into Metabox custom fields for enhanced event management and customization ... Elliott Rodriguez Checkout payment in Stripe not workingClosed   Amelia   Updated February 1, 2024 at 12:40pm   17 Most recent comment from Stefan Petrov:Yes, you can have Google ReCaptcha enabled, as well.Make sure to follow the instruction on this link and see how to configure it. Gerard Mascarenhas Calculate a total for this column: Remove suffix Σ = before the totalClosed   wpDataTables   Updated February 1, 2024 at 12:37pm   5 Most recent comment from Gerard Mascarenhas:Please close the ticket as the issue has been resolved. Thank You Erlis required fieldClosed   Powerful Filters for wpDataTables   Updated February 1, 2024 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello Erlis.Thank you for reaching out to us.That can't be done, but there's a workaround. You can disable filtering for most columns, and leave only the filters that are mandatory. Then, yo ... Javier Translation of "Clear filters" into SpanishClosed   Powerful Filters for wpDataTables   Updated February 1, 2024 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello Javier.wpDataTables doesn't yet have a translation file for the Spanish language, so I assume you're still using English.You can open that file with Loco Translate or you can edit the ... Javier Filter in queryClosed   wpDataTables   Updated February 1, 2024 at 11:56am   4 Most recent comment from Aleksandar Vuković:Hi Javier.Milos is out sick, so I'll jump in to close this ticket real quick.I'm glad to see he was able to assist you with this.Please feel free to reach out to us if you have any further q ... Jacob Event Attendees not updatingClosed   Amelia   Updated February 1, 2024 at 11:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Not exactly since it has been saved under that name. You need to remove this attendee and then to add him again to that event with the new name that you s ... Lennart B Amelia loses contact with the databaseClosed   Amelia   Updated February 1, 2024 at 9:48am   2 Most recent comment from Uroš Jovanović:Hello Lennart,Thank you for reaching out to us.I would suggest that you reach out to your hosting provider and explain this issue to them and they should be able to assist you with this.I am looking f ... Christoph Schwinghammer Service bookable dayClosed   Amelia   Updated February 1, 2024 at 9:43am   5 Most recent comment from Uroš Jovanović:Hello Christoph,Glad to hear that you found the solution for this.I will have this ticket closed now. Pingan ActivationClosed   Amelia   Updated February 1, 2024 at 9:03am   2 Most recent comment from Marko Davidović:Hello Pingan, Thank you for purchasing our product, and for reaching out to us. The most likely reason you can't insert your purchase code is that you probably still have Amelia's Lite versi ... Sacha Théobald Upgrading from Starter to StandardClosed   Amelia   Updated February 1, 2024 at 8:55am   12 Most recent comment from Stefan Petrov:Hello Sacha,No problem at all, you are welcome. That's why we are here to help!If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice ... Adam Amelia Customer User not automatically createdClosed   Amelia   Updated February 1, 2024 at 8:33am   5 Most recent comment from Marko Davidović:Hello again Adam,We are glad to hear that everything is fine now and we will close this now but should you have any further inquiries, just open new separate tickets for each question and we will gla ... Tom SMS messagesClosed   Amelia   Updated February 1, 2024 at 8:31am   2 Most recent comment from Marko Davidović:Hello again Tom,No worries we will close this for you and we are glad to hear that everything is fine now.Best regards.  Eugen Special link for employeeClosed   Amelia   Updated February 1, 2024 at 8:27am   10 Most recent comment from Stefan Petrov:Hello Eugen,Great to hear that! Kudos to your devAs always, let us know if you have any other questions or issues. Chad Amelia Wordpress User SyncClosed   Amelia   Updated February 1, 2024 at 8:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We do not have integration with any membership plugin so this can not be linked with Amelia.As for WordPress and Amelia this can be achieved. We have opti ...