As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Zengfu Xu Change Amelia Purchase Code in a live websiteClosed Pre-purchase questions for Amelia   Updated February 6, 2024 at 7:37am   4 Most recent comment from Marko Davidović:Hell again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Namika mass change teammemberClosed   Amelia   Updated February 6, 2024 at 7:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. What you want to achieve is not possible I'm afraid and all appointments must be ch ... Shea Broken PluginClosed   Amelia   Updated February 6, 2024 at 11:59am   8 Most recent comment from Marko Davidović:Hello again Shea,We have tested this just in case and we can not replicate this on any device can you please try and access from some another device or from an incognito mode? This could be just a cac ... Raymond Padya Email settingsClosed   Amelia   Updated February 5, 2024 at 9:36pm   4 Most recent comment from Uroš Jovanović:Hello Raymond,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Cindy Koegel Disable Google FontsClosed   Amelia   Updated February 5, 2024 at 9:33pm   4 Most recent comment from Uroš Jovanović:Hello Cindy,Thank you for the update on this.Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest version (7.4), please inst ... Joe Sammarco Can't Login or Signup for SMSClosed   Amelia   Updated February 5, 2024 at 9:28pm   11 Most recent comment from Uroš Jovanović:Hello Emanuel,Thank you for the update on this.Please create a separate ticket for this purpose and we will assist you with this.Looking forward to hearing from you. Richard Golf bookings set upClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 9:21pm   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.Absolutely! The Amelia platform is well-equipped to handle the booking and payment needs for your footgolf business, including the specific requirements ... Simon Gevcen Update Amelia booking when updating Google Calendar eventClosed   Amelia   Updated February 5, 2024 at 9:12pm   2 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for reaching out to us.I completely understand your frustration and your need for seamless integration between Google Calendar and Amelia bookings. You're right, for many b ... Victor Bloomquist MobileClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 7:21pm   2 Most recent comment from Uroš Jovanović:Hello Vicor,Please note that our support agents are unavailable on weekends.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They ... George Export Appointments or PaymentsClosed   Amelia   Updated February 5, 2024 at 4:36pm   4 Most recent comment from Stefan Petrov:Hello George,You need to go to the appointments section, in the upper right corner, you find the option to export them to the . CSVAfter selecting the option, you can check what information is going t ... Maria Recovery email option not workingClosed   Amelia   Updated February 5, 2024 at 3:51pm   2 Most recent comment from Stefan Petrov:Hello Maria,Here is the URL to the password reset page - https://store.tms-plugins.com/forgot-passwordAs far as i can see, you have used this email - [email protected] for purchasing. You can ente ... Pablo Lopez Leon Show availability but not allowing bookingClosed   Amelia   Updated February 5, 2024 at 3:48pm   2 Most recent comment from Stefan Petrov:Hello Pablo,That's a great idea, but unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Carrie Bruno Amelia Notification Emails Not Sent And Booking Not CompletedClosed   Amelia   Updated February 5, 2024 at 3:46pm   2 Most recent comment from Uroš Jovanović:Hello Carrie,Thank you for the update on this and for your patience.I have since responded to the other ticket that you created before.Please let me know if you have any other questions. Acceleralia Email notifications do not workClosed   Amelia   Updated February 5, 2024 at 3:43pm   6 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ... Natascha Vantuykom preload animationClosed   Amelia   Updated February 5, 2024 at 3:41pm   2 Most recent comment from Stefan Petrov:Hello Natascha,Thanks for reaching out to us.Unfortunatelly, currently, there is no option to change the preload animation. Feel free to suggest it on our feature suggestion page.The slow load can b ...