We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

John TooltipsClosed Pre-purchase questions for wpDataTables   Updated January 30, 2024 at 8:39am   10 Most recent comment from Miloš Jovanović:Hi John,Thank you for the kind words, we appreciate it.Anything else that we could assist with, please don't hesitate to create new tickets. Michael Custom Status / Tile ColoursClosed   Amelia   Updated January 30, 2024 at 8:25am   2 Most recent comment from Stefan Petrov:Hello Michael,Thanks for reaching out to us.If you are referring to the tile color in the backend, in the appointment backend, this is already configured to follow the booking but based on where the a ... Saul Campos Restrict reservationsClosed   Amelia   Updated January 30, 2024 at 8:13am   4 Most recent comment from Marko Davidović:Hello again,Custom field that you create are for gathering addition data it can not be used for identification purposes.We do not have this exactly but we have something similar that might help.We hav ... Wilfried Kopecky Notification EmailsClosed   Amelia   Updated January 30, 2024 at 8:10am   2 Most recent comment from Stefan Petrov:Hello Wilfried,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation si ... Omer Kamal Plugin not workingClosed   Amelia   Updated January 30, 2024 at 7:46am   5 Most recent comment from Marko Davidović:Hello again,Not sure if this can be resolved on our end but we will forward this to our developers so that they can take a closer look. Thank you for that.Should you have any further inquiries, we kin ... Maarten Baltussen NotificationClosed   Amelia   Updated January 30, 2024 at 7:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Raymon Error when connecting Google calendarClosed   Amelia   Updated January 30, 2024 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You have two types of errors. When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee' ... Mak InformationClosed Pre-purchase questions for Amelia   Updated January 30, 2024 at 6:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are not sure if Amelia is a good fit for you since the plugin cannot be used for multi-day bookings. Amelia is designed for appointments and the longe ... Olga Calendar / bookingsClosed   Amelia   Updated January 29, 2024 at 3:01pm   2 Most recent comment from Stefan Petrov:Hello Olga,By default, when you configure the booking form, on the first step, the customers need to choose the service, employee or location. Based on this selection, the timeslots will appear as the ... Tomasch CheckboxesClosed   wpDataTables   Updated January 29, 2024 at 2:46pm   9 Most recent comment from Miloš Jovanović:Hi Rasmus,Yes - This ticket is for a completely different product, our wpDataTables, which are used to build DataTables, and they have various advanced Column filter options - amongst them is the Che ... Stephen Taylor Amelia not allowing custom duration in certain circumstancesClosed   Amelia   Updated January 29, 2024 at 2:45pm   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for reaching out to us.Can you please provide me with the screen recording of the whole process and I will assist you with this?Looking forward to your reply. Shira Feen Not workingClosed   Amelia   Updated January 29, 2024 at 2:41pm   16 Most recent comment from Shira Feen:Appreciate the help!  Shanda Trying to add a Trendline to my existing HighStock ChartClosed   wpDataTables   Updated January 29, 2024 at 2:23pm   2 Most recent comment from Miloš Jovanović:Hi Shanda,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Yamato Unable to book a time slot which has been cancelled for a different serviceClosed   Amelia   Updated January 29, 2024 at 2:19pm   7 Most recent comment from Uroš Jovanović:Hello Yamato and Thomas,Please check the following response from my colleague Marko.Looking forward to your reply. Steve booking multiple sessionsClosed Pre-purchase questions for Amelia   Updated January 29, 2024 at 2:16pm   21 Most recent comment from Uroš Jovanović:Hello Steve,We have a plan to do this for events in the future, but there is no ETA on when it will be implemented.