As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Jose Manuel Charro Error scroll down modal on mobileClosed   Amelia   Updated February 5, 2024 at 9:50am   2 Most recent comment from Stefan Petrov:Hello Jose,Thanks for reaching out to us. It's not a bug, this issue occurs because of the two sliders for each booking form. By default, your website has a slider option, but when you open an ev ... Jacob Additional notification placeholdersClosed   Amelia   Updated February 5, 2024 at 9:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can set it like this for exampleYou paid %appointment_deposit_payment% and the appointment price is %appointment_price% you can pay the rest on this l ... Tim Event list not working on SafariClosed   Amelia   Updated February 5, 2024 at 9:25am   3 Most recent comment from Marko Davidović:Hello again Tim,Please try and complete the integration by following our documentation https://wpamelia.com/google-analytics/ and if the issue still appears on Safari we would need temporary admin c ... NOMIYAMA About transition to step-by-step reservation formClosed   Amelia   Updated February 5, 2024 at 8:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3576219/ For future ... Shea Thompson Can't create servicesClosed   Amelia   Updated February 5, 2024 at 8:07am   2 Most recent comment from Marko Davidović:Hello again,We have replied to your other ticket already please note that we do not work on weekends and our work hours are from 09 to 17 UTC +1 now is 09.05 and we have replied to your tickets as soo ... Shea Thompson No PackagesClosed   Amelia   Updated February 5, 2024 at 8:02am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. If the plugin is deactivated on your site in plugin section then you need to reach out to your hosting provider to that they can check why this is happ ... Nathalie Poulin upgradeClosed   Amelia   Updated February 5, 2024 at 6:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. With Starter license online payments are available for that you need standard license2. Amelia itself doesn't handle the payments but we have int ... Hendrik How to not lose customized translation during update?Closed   Amelia   Updated February 5, 2024 at 6:06am   3 Most recent comment from Marko Davidović:Hello again,You need to save the files in plugins/ameliabooking/languages/YOUR_LANGUAGE/ folder but you need to replace both the .po and the .mo files.These files will, unfortunately, be lost with th ... Marius incompatible wordpress archiveClosed   Amelia   Updated February 5, 2024 at 5:27am   2 Most recent comment from Marko Davidović:Hello again Marius, We have replied to this also in this ticket https://tmsplugins.ticksy.com/ticket/3576661/ please try and set everything up per these instructions and if something is still not ri ... Victor Bloomquist PayPal ~ VenmoClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 5:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. 1. It is not possible to to use online payment with free version of Amelia. This is also not supported in Starter version. This is available in Basic, Pr ... Shea Thompson Can't create new usersClosed   Amelia   Updated February 5, 2024 at 5:26am   12 Most recent comment from Marko Davidović:Hello again Shea, We only use this platform it is not our product you can send us a link from we transfer and we can download it in that way. Please make sure that video is not longer then one or two ... Wallace eventsClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 5:26am   4 Most recent comment from Marko Davidović:Hello Wallace, We can know if your license support cart and what and where the issue is because you reach out to us in pre purchase category. Also we do not know what version you are using if it older ... Tamara Marie AutomationClosed   Amelia   Updated February 5, 2024 at 5:26am   4 Most recent comment from Marko Davidović:Hello there, We just got the feedback from our colleagues and they have told us that unfortunately, there is no automation for this process. There is an Amelia REST API feature (if this is what you r ... Marius I don't have access to put the activation codeClosed   Amelia   Updated February 5, 2024 at 5:25am   2 Most recent comment from Marko Davidović:Hello Marius, Thank you for purchasing our product, and for reaching out to us. The reason you can't insert your purchase code is that you still have Amelia's Lite version installed. You ca ... Oswaldo Rangel License upgradeClosed   Amelia   Updated February 5, 2024 at 5:18am   4 Most recent comment from Marko Davidović:Hello again Oswaldo, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question an ...