We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ever CHERRIER ERREUR PAIEMENTClosed   Amelia   Updated February 1, 2024 at 8:24am   2 Most recent comment from Stefan Petrov:Hello Ever,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since w ... Mārtiņš How does a customer creates account?Closed   Amelia   Updated February 1, 2024 at 7:37am   9 Most recent comment from Uroš Jovanović:Hello Mārtiņš,Glad to be able to assist you.Please let me know if you have any other questions. Kimberley setting up schedules for employeesClosed Pre-purchase questions for Amelia   Updated February 1, 2024 at 7:28am   2 Most recent comment from Marko Davidović:Hello there Kimberley, Thank you for reaching out to us.Amelia only gives employees access to front end via employee panel. The mail that they get to access WordPress backend that's WordPress ... Irena appointment cancelationClosed   Amelia   Updated February 1, 2024 at 6:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We have tested this and we do not have issues with this. Please make sure that this appointment is saved as canceled and that you refresh the page and if ... Rafael Couto Follow up email not workingClosed   Amelia   Updated February 1, 2024 at 6:46am   4 Most recent comment from Marko Davidović:Hello again Rafael,Yes, follow up and all reminder or scheduled notifications are cron. So for that you need to reach out your hosting provider so that they can set this up for you.Your regular notifi ... Ohad Google Calendar 2 way sync issueClosed   Amelia   Updated January 31, 2024 at 10:03pm   2 Most recent comment from Uroš Jovanović:Hello Ohad,Thank you for reaching out to us.Can you please let me know if there is any error message that pops up when connected to that Google Calendar?What is the exact issue for that specific Googl ... Denis Problemas with the pluginClosed   Amelia   Updated January 31, 2024 at 9:08pm   4 Most recent comment from Uroš Jovanović:Hello Denis,Thank you for the update on this and for your patience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘ ... Sonja adjustments overwritten after updateClosed   Amelia   Updated January 31, 2024 at 9:04pm   2 Most recent comment from Uroš Jovanović:Hello Sonja,Thank you for reaching out to us.Can you please let me know what exactly was overwritten within the update?Looking forward to your reply. Rohan Yoon wp_amelia_appointments tableClosed Pre-purchase questions for Amelia   Updated January 31, 2024 at 4:05pm   2 Most recent comment from Uroš Jovanović:Hello Rohan,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search t ... Geert Leysen remove old Outlook connections?Closed   Amelia   Updated January 31, 2024 at 3:08pm   2 Most recent comment from Stefan Petrov:Hello Geert,Thanks for reaching out to us.You'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_outlook_calendar tabl ... Geert Leysen hide employee selection for certain servicesClosed   Amelia   Updated January 31, 2024 at 2:41pm   6 Most recent comment from Uroš Jovanović:Hello Geert,Thank you for your feedback.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel fr ... arne casteleyn DashboardClosed   Amelia   Updated January 31, 2024 at 2:05pm   2 Most recent comment from Stefan Petrov:Hello Arne,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Currently, the preview is only available for appointments. Please feel f ... claudia View employee google appointmentsClosed   Amelia   Updated January 31, 2024 at 12:56pm   6 Most recent comment from Uroš Jovanović:Hello Najib,Thank you for reaching back out to us.For that purpose, I would suggest that each employee is connected to a Google calendar and then share each calendar to one main Google calendar. You c ... Martijn van der Schans Wachtwoord klantenpaneelClosed   Amelia   Updated January 31, 2024 at 11:13am   4 Most recent comment from Stefan Petrov:Hello George,I can see that you've already opened a new ticket regarding your case. Please keep the conversation in one ticket since it's much easier for us to track the progress and find th ... Maxime Pay more to make a donationClosed   Amelia   Updated January 31, 2024 at 11:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Prices in Amelia are fixed. So you can either charge the fix amount or you can create a ...