As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jeremy Choi User Role Editor - Make Manager BetterClosed   Amelia   Updated February 6, 2024 at 12:27pm   6 Most recent comment from Uroš Jovanović:Hello Jeremy and Sayed,It could be done with the User Role Editor, but please note that this could cause other issues as there will be a conflict between permissions.Feel free to test it out this way ... Janez Amelia CalenderClosed   Amelia   Updated February 6, 2024 at 11:42am   2 Most recent comment from Stefan Petrov:Postovanje, Janez.Hvala sto ste nas kontaktirali.Nazalost, ne postoji mogucnost da klijent sam izabere vreme, u smislu da moze da ukuca / upise vreme, ali postoji mogucnost da sam odabere vreme od pon ... Dan Linstedt Editor PopupClosed   wpDataTables   Updated February 6, 2024 at 11:31am   2 Most recent comment from Miloš Jovanović:Hi Dan, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Amir Maziny Choosing the right planClosed Pre-purchase questions for Amelia   Updated February 6, 2024 at 11:29am   2 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for expressing interest in the Amelia plugin.Here is how it works in Amelia:The customer will have to pay immediately when booking in Amelia and you can choose not to refund them ... Geert Leysen reply-to for notifications?Closed   Amelia   Updated February 6, 2024 at 11:26am   2 Most recent comment from Stefan Petrov:Hello Geert,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,   ... Marius Charging problems - SMS notificationsClosed   Amelia   Updated February 6, 2024 at 11:15am   2 Most recent comment from Uroš Jovanović:Hello Marius,Thank you for reaching out to us.The prices listed on our Pricing page pertain to a single segment of an SMS message. A segment encompasses 160 characters. It's crucial to note that ... uxworkstation Google Sync ErrorClosed   Amelia   Updated February 6, 2024 at 10:22am   2 Most recent comment from Stefan Petrov:Hello uxworkstation,Thanks for reaching out to us.Try increasing the "maximum number of events returned" to a higher number. You can find this option in Google Calendar settings. This will increase t ... abe API ERROEClosed   Amelia   Updated February 6, 2024 at 9:57am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Can you please send us a short one minute video of the issue so that we can see how and where the issue shows and looks?Also just in case that we need to ... David Customer, Notifications, Finances, Customize and so on NOT WORKING!Closed   Amelia   Updated February 6, 2024 at 9:42am   2 Most recent comment from Marko Davidović:Hello again David,We responded to your other ticket already you can check that on this link https://tmsplugins.ticksy.com/ticket/3577911/ and we will close this one and continue our corepondance in ... Jeremy Choi Manager Can't Book Appointments in PackagesClosed   Amelia   Updated February 6, 2024 at 9:35am   6 Most recent comment from Marko Davidović:Hello again Jeremy,We went on your site and we created a new manager and we were able to book new packages and appointments that are part of a package for a new customer that we created. We are sendi ... Sergio All day booking with different pricingClosed   Amelia   Updated February 6, 2024 at 9:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, no, Amelia does not work in that way.You can not set this as such with services and packages. Packages are for one person only they can not ... Keija Jõgeva SetupClosed   Amelia   Updated February 6, 2024 at 8:37am   6 Most recent comment from Stefan Petrov:Hello Keija,Apologies, when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions ... Jano The booking form does not show the translated language (ENG), and does not send notifications in the second language (ENG). Multi Language Web, GTranslate PluginClosed   Amelia   Updated February 6, 2024 at 8:29am   8 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separat ... Jason Question about amelia featuresClosed Pre-purchase questions for Amelia   Updated February 6, 2024 at 8:24am   2 Most recent comment from Stefan Petrov:Hello Jason,Thanks for reaching out to us.Here is how the Event feature is working in Amelia. Events can be used for various occasions, from basic one or multiple days traveling tours, scheduling con ... Alex Tugwell Amelia for Equipment RentalClosed   Amelia   Updated February 6, 2024 at 7:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.In general yes, if rentals are up to 24 hours they can use Amelia for this purpose. If they requires multi day rental then Amelia is a not good fit for th ...