We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shea Thompson No PackagesClosed   Amelia   Updated February 5, 2024 at 8:02am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. If the plugin is deactivated on your site in plugin section then you need to reach out to your hosting provider to that they can check why this is happ ... Nathalie Poulin upgradeClosed   Amelia   Updated February 5, 2024 at 6:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. With Starter license online payments are available for that you need standard license2. Amelia itself doesn't handle the payments but we have int ... Hendrik How to not lose customized translation during update?Closed   Amelia   Updated February 5, 2024 at 6:06am   3 Most recent comment from Marko Davidović:Hello again,You need to save the files in plugins/ameliabooking/languages/YOUR_LANGUAGE/ folder but you need to replace both the .po and the .mo files.These files will, unfortunately, be lost with th ... Marius incompatible wordpress archiveClosed   Amelia   Updated February 5, 2024 at 5:27am   2 Most recent comment from Marko Davidović:Hello again Marius, We have replied to this also in this ticket https://tmsplugins.ticksy.com/ticket/3576661/ please try and set everything up per these instructions and if something is still not ri ... Victor Bloomquist PayPal ~ VenmoClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 5:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. 1. It is not possible to to use online payment with free version of Amelia. This is also not supported in Starter version. This is available in Basic, Pr ... Shea Thompson Can't create new usersClosed   Amelia   Updated February 5, 2024 at 5:26am   12 Most recent comment from Marko Davidović:Hello again Shea, We only use this platform it is not our product you can send us a link from we transfer and we can download it in that way. Please make sure that video is not longer then one or two ... Wallace eventsClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 5:26am   4 Most recent comment from Marko Davidović:Hello Wallace, We can know if your license support cart and what and where the issue is because you reach out to us in pre purchase category. Also we do not know what version you are using if it older ... Tamara Marie AutomationClosed   Amelia   Updated February 5, 2024 at 5:26am   4 Most recent comment from Marko Davidović:Hello there, We just got the feedback from our colleagues and they have told us that unfortunately, there is no automation for this process. There is an Amelia REST API feature (if this is what you r ... Marius I don't have access to put the activation codeClosed   Amelia   Updated February 5, 2024 at 5:25am   2 Most recent comment from Marko Davidović:Hello Marius, Thank you for purchasing our product, and for reaching out to us. The reason you can't insert your purchase code is that you still have Amelia's Lite version installed. You ca ... Oswaldo Rangel License upgradeClosed   Amelia   Updated February 5, 2024 at 5:18am   4 Most recent comment from Marko Davidović:Hello again Oswaldo, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question an ... Giulio Prudenzano Tracking packagesClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 5:14am   6 Most recent comment from Marko Davidović:Helloo again Giulio, Glad that we were able to help. Unfortunately, currently, this feature is not built-in in Amelia. Not sure if this is possible and we do not recommend changing permission becau ... jorge Amelia's different pages do not load, I am referring to Amelia's menu in general. I cannot add employees, services or categories, as well as configure payment methodsClosed   Amelia   Updated February 5, 2024 at 5:12am   6 Most recent comment from Marko Davidović:Hello again Jorge, We are glad to hear that everything is working fine on other devices for this one just try and reboot it or purge the cache form your browser. Hopefully, everything will be fine. Sh ... Erwin Vroegindeweij Price change at certain dateClosed   Amelia   Updated February 5, 2024 at 5:11am   4 Most recent comment from Marko Davidović:Hello there, This is the best option that we can offer at this time and we understand that it is not a perfect solution but at the moment this is the only way. In light of this, we encourage you to ki ... Sacha Théobald Notification language for employeeClosed   Amelia   Updated February 5, 2024 at 5:10am   6 Most recent comment from Marko Davidović:Hello again Sacha, We thank you very much for your kind words, every praise and support means a lot to us. I know that you said that you do not need it but please consider this just as a small token o ... Shantanu Baviskar Amelia not detect country code by user's IPClosed   Amelia   Updated February 2, 2024 at 6:35pm   11 Most recent comment from Uroš Jovanović:Hello Shantanu,I want to assure you that our development team is actively working on resolving this issue. While we strive to address it as promptly as possible, please understand that some complexit ...