As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Hanli Bain Multiselect String FilterClosed   wpDataTables   Updated February 8, 2024 at 10:02pm   6 Most recent comment from Miloš Jovanović:Hi Hanli,You're welcome, I am happy to advise, at least to pass what our Developers found, since this specific issue already went above my knowledge from the start; but that's OK, we have ... Karelia Carcasses Problem creating an appointment from the calendarClosed   Amelia   Updated February 8, 2024 at 3:29pm   7 Most recent comment from Stefan Petrov:Hello Karelia,Thank you very much. As promised, here is the SMS coupon that you can use 2B6CCED7Looking forward to hearing from you. Samuel Esteban Giraldo Ospina Puse un correo erroneo al generar la compraClosed   Amelia   Updated February 8, 2024 at 2:54pm   4 Most recent comment from Stefan Petrov:Hello Samuel,Thanks for the information. I've just got the feedback that is has been changed to the correct email.You can try and let us know if it works. erwin hide employeeClosed   Amelia   Updated February 8, 2024 at 1:31pm   2 Most recent comment from Stefan Petrov:Hello erwin,You can hide this field in the Customize section when you select the Step by Step Booking form 2.0 andYou can also hide the location field, as well.Let us know if you have any other questi ... Emily Cart & CheckoutClosed   Amelia   Updated February 8, 2024 at 1:27pm   6 Most recent comment from Stefan Petrov:Hello Emily,Usually, when you are integrating WooCoomerce for the first time, Amelia creates a product named "appointment" and it is automatically assigned to the service once the WooCoomerce is turne ... Irena time of bookingClosed   Amelia   Updated February 8, 2024 at 1:25pm   2 Most recent comment from Uroš Jovanović:Hello Irena,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits ... Cedric %service_name% code does not workClosed   Amelia   Updated February 8, 2024 at 12:58pm   6 Most recent comment from Uroš Jovanović:Hello Cedric,It is actually the default data that AMelia sends out with the test email.Please let me know if this works for the real appointment.Looking forward to your reply. Shigeru Harazaki I want to insert string of letters in the box.Closed   Amelia   Updated February 8, 2024 at 12:33pm   25 Most recent comment from Uroš Jovanović:Hello Shigeru,Thank you for the update on this.I will have this ticket closed, Bilal not redirected when booking via instagramClosed   Amelia   Updated February 8, 2024 at 12:24pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We went on your site but we could not replicate the issueAs far as we can see everything is working and we do not see any issues. We wish you all the bes ... brousse show number of booking placesClosed Pre-purchase questions for Amelia   Updated February 8, 2024 at 12:00pm   2 Most recent comment from Stefan Petrov:Hello brousse,Thanks for reaching out to us.By default, the number of remaining slots for event is already visible on the Event listBut when configuring an Event, you have the option to select the max ... Lorinc Babos Booking full day with same day bookingClosed Pre-purchase questions for Amelia   Updated February 8, 2024 at 11:41am   5 Most recent comment from Uroš Jovanović:Hello Lorinc,Thank you for the update on this and for your patience.Can you please let me know how many employees you have on your website as there is no option for one employee to be booked for more ... Raphael Autofill Not WorkingClosed   Amelia   Updated February 8, 2024 at 11:32am   6 Most recent comment from Uroš Jovanović:Hello Raphael,No worries, I am here to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ve ... Martin Laco event - calendarClosed   Amelia   Updated February 8, 2024 at 11:25am   11 Most recent comment from Uroš Jovanović:Hello Martin,Thank you for the update on this.Slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. Other than Amel ... Alejandro Problems integrating to Google CalendarClosed   Amelia   Updated February 8, 2024 at 10:29am   6 Most recent comment from Stefan Petrov:Hello Alejandro,If the initial sync is properly integrated, there are no other options that be configured, since this is working automatically. If you configure the timeslot as busy in the Google Cale ... Uriahs Character limit on fieldClosed   wpDataTables   Updated February 8, 2024 at 10:28am   4 Most recent comment from Miloš Jovanović:Hello,Thank you for adding the suggestion.I upvoted it and will do my best to affect its priority as much as possible from my end.Thanks again.