We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert Staddon Adding a Fee to Cover the Credit Card ExpenseClosed   Amelia   Updated February 23, 2024 at 8:03am   4 Most recent comment from Uroš Jovanović:Hello Robert,Thank you very much for that.If you have any other questions, please let me know and I will assist you with it. Vicki Love Life time EliteClosed   Amelia   Updated February 23, 2024 at 7:35am   3 Most recent comment from Marko Davidović:Hello again Vicki,I replied to your other ticket as well. The sale is active for 8 more our but most likely it will be extended again due to high interest. You would nee to reinstall the plugin but yo ... Vicki Love Upgrade questionClosed   Amelia   Updated February 23, 2024 at 7:16am   4 Most recent comment from Marko Davidović:Hello again Vicky,No not at all everything will stay the same. I will send you instructions on how you can achieve that.Once purchase remove theold folder so that you do not confuse it and then you ca ... Francesca Kendall different banks for different locationsClosed   Amelia   Updated February 23, 2024 at 7:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.At this time you can only use one account for each payment method. So all payments from S ... Alexander Hufnagel Individual data queryClosed   wpDataTables   Updated February 22, 2024 at 9:29pm   2 Most recent comment from Miloš Jovanović:Hi Alexander, Apology for the late reply. I am sorry to disappoint you, but we don't have an easy built-in solution to filter a table like this, because we do not have a placeholder available f ... Rodrigo sorting_asc sorting_descClosed   wpDataTables   Updated February 22, 2024 at 8:56pm   2 Most recent comment from Miloš Jovanović:Hi Rodrigo,Apology for the late response time.Can you please check in the Table settings on Wp-Admin, what is that column set for the Data type, is it set as String?If so - the String columns can onl ... Alessandro Zicari wpdatatables sql errorClosed   wpDataTables   Updated February 23, 2024 at 4:12pm   3 Most recent comment from Miloš Jovanović:Hi Alessandro,We made a fix with our Developers via a PHP file with edited code, which you can try on your Site right away, so you won't have to wait for the new Update.Find this PHP file, via F ... Jamie Pond Setting up booking slotsClosed   Amelia   Updated February 22, 2024 at 7:43pm   4 Most recent comment from Uroš Jovanović:Hello Jamie,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Ronnie Riggar Two links in one cellClosed   wpDataTables   Updated February 22, 2024 at 5:50pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3588129/ For future reference, please don't open multip ... Mike Sutherland Customer ticketsClosed   Amelia   Updated February 22, 2024 at 3:31pm   12 Most recent comment from Stefan Petrov:Hello Mike,Apologies, but when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questi ... Oisel Create an invoice after paymentClosed   Amelia   Updated February 22, 2024 at 3:07pm   2 Most recent comment from Stefan Petrov:Hello Oisel,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Currently, you can send the invoices with WooCoomerce and you can find ... Nael Hide prices when it is Zero or write Quotation instead of "Free" on front office (view from customer side).Closed   Amelia   Updated February 22, 2024 at 1:03pm   6 Most recent comment from Stefan Petrov:No problem, Nael.You are welcome!Let us know if you have any other issues or questions. Francesca Kendall New style Catelogue has errorClosed   Amelia   Updated February 22, 2024 at 12:51pm   9 Most recent comment from Stefan Petrov:Hello Francesca,It's not that it cant be used, but just need to check why the booking form is not displaying properly. You can also provide the staging site, so i can check with the developers, ... Rogerio Martinez Roles SettingsClosed   Amelia   Updated February 22, 2024 at 12:48pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not lock this option at this time.In light of this, we encourage you to kindly c ... reg viguier bug notificationsClosed   Amelia   Updated February 22, 2024 at 12:16pm   6 Most recent comment from Stefan Petrov:Hello reg viguier,Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user,  FTP credentials, and the database access ( Either link with credentials for PHPMyA ...