We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Rieder Datepicker on MobilesClosed Pre-purchase questions for wpDataTables   Updated February 26, 2024 at 7:33am   11 Most recent comment from Miloš Jovanović:Hi Michael,Just a small follow-up.You're welcome, I will keep following up and going to do our best to somehow help you debug /isolate the issue.As you can see, we are unable to reproduce it and ... Mārtiņš Package and service mix?Closed   Amelia   Updated February 26, 2024 at 6:55am   7 Most recent comment from Marko Davidović:Hello again Mārtiņš,You are most welcome, and we are glad that we were able to help you. We wish you all the best and hope you have a wonderful day ahead.  Ruth Smart zip file will not instalClosed   Amelia   Updated February 26, 2024 at 6:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... Martin Kasa functionalityClosed   Amelia   Updated February 26, 2024 at 6:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Services in Amelia cannot function without employees this is how Amelia is designed and this will not change since this will require coding a completely ... Adrian multiple events booking at onceClosed   Amelia   Updated February 26, 2024 at 6:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We do have a cart option implemented now but this is only for appointments at this time. It was not possible to implement cart for events at this time.  ... Chris amount of booking capacity already exceeded after 1 booking instead of possible 3 furtherClosed   Amelia   Updated February 26, 2024 at 6:43am   2 Most recent comment from Marko Davidović:Hello Chris,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appoi ... Ricky WordPress Amelia Plugin <= 1.0.98 is vulnerable to Broken Access ControlClosed   Amelia   Updated February 26, 2024 at 8:26am   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that this is only for Lite free version of the plugin this is not valid for your full versions. It can show like this or ... Mohammed send automatic invoice to customerClosed   Amelia   Updated February 26, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. We plan to implement invoice option in the near future but for now as far as we know th ... Marcos Luis Salto Justo Service not actualizingClosed Pre-purchase questions for Amelia   Updated February 26, 2024 at 6:29am   4 Most recent comment from Marko Davidović:Hello David, Since we have tested this in several environments and we cannot replicate the issue and there was only several similar issues reported and each time this was resolved in the same way we ... Evan Refund clientClosed   Amelia   Updated February 26, 2024 at 6:27am   2 Most recent comment from Marko Davidović:Thank you for reaching out to us. We have option that is set somewhere in between. Amelia can not refund automatically when they click to cancel but you can refund automatically when you click on on ... Sagheer Asghar time hide before and after 1 hour booking modelClosed   Amelia   Updated February 26, 2024 at 6:25am   6 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separ ... Martin conditional requirement on tableClosed   wpDataTables   Updated February 26, 2024 at 5:59am   2 Most recent comment from Miloš Jovanović:Hi Martin,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Rohan Yoon shortcodes inside a popupClosed Pre-purchase questions for Amelia   Updated February 25, 2024 at 8:15pm   25 Most recent comment from Uroš Jovanović:Hello Rohan,I have double-checked and this issue has still not been resolved from our end as our developers are pretty busy developing new features.We appreciate your patience.In the meantime, please ... Vishal Does not show auto update link to update pluginClosed   wpDataTables   Updated February 23, 2024 at 10:33pm   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Erica Johnson wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated February 23, 2024 at 9:56pm   2 Most recent comment from Miloš Jovanović:Hi Erica,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ...