We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chiel Changing time convention to 24-hourClosed   Amelia   Updated February 21, 2024 at 2:50pm   4 Most recent comment from Uroš Jovanović:Hello Chiel,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... STAVROS cant use productClosed   Amelia   Updated February 21, 2024 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Stavros,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as t ... Sara set bookings with x weeks timeframeClosed   Amelia   Updated February 21, 2024 at 1:41pm   12 Most recent comment from Stefan Petrov:Hello Sara,The option "Allow admin to book an appointment at any time" is still not enabled. In order to save the changes, you need to add the URL to the customer panel. I left it unchecked since i ... Jorge Troitiño Amelia does not send emails correctlyClosed   Amelia   Updated February 21, 2024 at 12:13pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No this can not be because of the update and also we would have tens of thousands of tickets related to this. An issue with email notifications could be ... Mario Pistella calendar windowClosed   Amelia   Updated February 21, 2024 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Mario,Thank you for reaching out to us.Please try the following CSS and let me know if it works or not: .amelia-v2-booking.amelia-v2-booking-dialog .el-dialog__headerbtn:hover {    padding: 0 ... Michael Amelia Assistance neededClosed Pre-purchase questions for Amelia   Updated February 21, 2024 at 11:42am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Can you please elaborate in more detail on what you are referring to and I will assist you with this? Looking forward to your reply. Peter Johansson Error with sync of Outlook calendarClosed   Amelia   Updated February 21, 2024 at 11:39am   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as tha ... Mārtiņš How can I change payment status to paid?Closed   Amelia   Updated February 21, 2024 at 11:19am   4 Most recent comment from Uroš Jovanović:Hello Mārtiņš,Thank you for understanding.Please let me know if you have any other questions. Peter Google Meet not populating inside calendar eventClosed   Amelia   Updated February 21, 2024 at 11:18am   18 Most recent comment from Marko Davidović:Hello again,Firstly please open your own ticket when you have some questions or issues since we do not want to disturb other users that will get you questions and each of our replies.Hope you understa ... Kyle Issue CacheClosed   Amelia   Updated February 21, 2024 at 11:12am   5 Most recent comment from Uroš Jovanović:Hello Kyle,Glad to hear that the issue has been resolved.I will have this ticket closed now. Danny Congratulations messageClosed Pre-purchase questions for Amelia   Updated February 21, 2024 at 11:08am   4 Most recent comment from Stefan Petrov:You are welcome, Danny.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! Fiona Mallisa Urgent: Issue with Appointment Form Displaying Incomplete Time SlotsClosed   Amelia   Updated February 21, 2024 at 10:36am   2 Most recent comment from Stefan Petrov:Hello Fiona,Thanks for reaching out to us.The timeslot availability depends on the employee working hours and service duration. If the employee is assigned to the service that has duration of 1h and t ... Vishal Frontend event submissionClosed   Amelia   Updated February 21, 2024 at 10:24am   2 Most recent comment from Stefan Petrov:Hello Vishal,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,   ... Olga Amelia packages displayClosed   Amelia   Updated February 21, 2024 at 10:20am   4 Most recent comment from Stefan Petrov:Hello Olga,Thanks for the access, but i would need the admin permission. Can you please update the permissions? James Notification TranslationsClosed   Amelia   Updated February 21, 2024 at 10:18am   6 Most recent comment from Uroš Jovanović:Hello Gerhard,Glad to hear that the issue has been resolved.I will have this ticket closed now.