We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

[email protected] plug in not workingClosed   Amelia   Updated February 26, 2024 at 3:03pm   2 Most recent comment from Stefan Petrov:Hello [email protected],Thanks for reaching out to us.Can you please provide more information, some screenshots for example? Joshua Byerly Linking Formidable Forms to Existing wpDataTableClosed   Formidable Forms integration for wpDataTables   Updated February 26, 2024 at 2:13pm   6 Most recent comment from Joshua Byerly:Unfortunately never found a solution that worked. The time the company I work for decided to just abandon wpDataTables completely along with the whole website that was being used. Wilfried Kopecky front-end customer panel event managementClosed   Amelia   Updated February 26, 2024 at 1:21pm   6 Most recent comment from Marko Davidović:Hello Wilfried, Uros is out of the office this week so I will step in for him in this ticket.  You are most welcome and we will do our best to implement this as soon as this is possible and should y ... Jelka Customer Panel / Wordpress User DataClosed   Amelia   Updated February 26, 2024 at 12:46pm   6 Most recent comment from Marko Davidović:Hello there,Uros is out of the office this week so I will step in for him in this ticket. Yes, you can turn off each notification that is being sent from Amelia just by unchecking them like thisThis ... Erich Mondini Upgrade standard not activatedClosed   Amelia   Updated February 26, 2024 at 12:02pm   4 Most recent comment from Marko Davidović:Hello Erich, Uros is out of the office this week so I will step in for him in this ticket. We are glad to hear that Uros managed to help you and that everything is fine now. And I agree with you your ... Carvalho Jefferson Carvalho locationClosed   Amelia   Updated February 26, 2024 at 10:54am   8 Most recent comment from Aleksandar Vuković:Thank you Carvalho!Here's the $10 SMS coupon: D9340630You can use it when you recharge your balance in Notifications/SMS Notifications. lorenzo carpagnano Problem with appointment cancellation linkClosed   Amelia   Updated February 26, 2024 at 10:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please note that there are specific placeholders for Customers and for Employees, so some placeholders that work for the employee will not work for the cu ... Данил I get two notificationsClosed   Amelia   Updated February 26, 2024 at 10:26am   2 Most recent comment from Stefan Petrov:Hello Данил,By default, one notification goes to the employee and the other one goes to the customer, that's true. Perhaps, you have added your email to the field "Send all notifications to ... Michael Appointment Booking SlotsClosed   Amelia   Updated February 26, 2024 at 10:04am   7 Most recent comment from Stefan Petrov:Hello Michael,Only if those multiple bookings are for the same service and the same timeslot. If service 1 has a maximum capacity set to 2 or above, and employee 1 is assigned to the same service, the ... Stefan Stax Amelia Logo SubstitutionClosed   Amelia   Updated February 28, 2024 at 9:16am   5 Most recent comment from Aleksandar Vuković:Hi again Stefan.I'm sorry to inform you that it's not possible to modify this. It is stored in wp-content/plugins/amelia-plugin/assets/views/backend/parts/PageHeader.vue but this is a minif ... Erich Mondini Privacy Policy and GDPR (General Data Protection Regulation)Closed   Amelia   Updated February 26, 2024 at 9:11am   4 Most recent comment from Stefan Petrov:Hello Erich,You are most welcome, i'm glad that i could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with r ... Shea Amelia blocking updates from other pluginsClosed   Amelia   Updated February 26, 2024 at 9:24am   3 Most recent comment from Marko Davidović:Hello again,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Chris On Site Payment and woocommerceClosed   Amelia   Updated February 26, 2024 at 8:51am   6 Most recent comment from Stefan Petrov:Hello Chris,Thanks for letting me know. I should leave this ticket on "public" since other users may find it useful.Please, let us know if you have any other questions or issues, and we will kindly as ... Klemen Using placeholders to change header namesClosed   wpDataTables   Updated February 26, 2024 at 8:05am   2 Most recent comment from Miloš Jovanović:Hi Klemen,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Данил Upgrade your package to standardClosed   Amelia   Updated February 26, 2024 at 8:01am   14 Most recent comment from Stefan Petrov:Hello Данил,Not sure why it's happening, but we assume that the issue is related to the Paddle since the Paddle is our reseller. We don't have access to your TMS store, and certainly, ...