We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Barad Dediashwili Please don't make the Events Calendar be goneClosed   Amelia   Updated February 22, 2024 at 11:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You misunderstood us. The old booking form 1.0 are outdated but our developers are working already on a new 2.0 events calendar feature that should be im ... Tyson Irby Notification Design CustomizationClosed   Amelia   Updated February 22, 2024 at 10:50am   12 Most recent comment from Uroš Jovanović:Hello Tyson,Yes, tags are not supported in the Amelia notifications as we are using a third-party library that does not support them.Please let me know if you have any other questions. Christoph Schwinghammer Random AppointmentsClosed   Amelia   Updated February 22, 2024 at 10:45am   8 Most recent comment from Marko Davidović:Hello again Christoph,Of course, no problem you can download it from this link https://we.tl/t-MLWjAohUCcHope this helps.We wish you all the best and hope you have a wonderful day ahead.  Robert Pothier Layout of categories vs servicesClosed   Amelia   Updated February 22, 2024 at 10:25am   22 Most recent comment from Marko Davidović:Hello again,Thank you for bringing this to our attention. It appears there might have been a misunderstanding initially, and we appreciate your patience. Your suggestion is indeed valuable, and I will ... varia bonora google meetClosed   Amelia   Updated February 22, 2024 at 9:24am   11 Most recent comment from Stefan Petrov:Hello varia,So great to hear that! I'm glad that i could help.Of course, let us know if you have any other questions or issues.Have a nice day! Jon RefundClosed   Amelia   Updated February 22, 2024 at 9:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a r ... Gergo Vajky half and whole day servicesClosed   Amelia   Updated February 22, 2024 at 9:03am   9 Most recent comment from Stefan Petrov:Hello Gergo,Noted. Well, in that case, if you already requested a refund, my colleagues will reply to that email.Sorry to hear that Amelia doesn't fit your needs. Yusuke Booking confirmation page link / urlClosed   Amelia   Updated February 22, 2024 at 8:16am   6 Most recent comment from Marko Davidović:Hello again Yusuke, Yes, it helps and we thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you this SMS coupon 94E ... Emanuel Appointments - Column CustomizationClosed   Amelia   Updated February 29, 2024 at 6:19am   8 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that you can try with custom CSS for customers name: .am-appointment-data h3 span {white-space: nowrap;}As per price disp ... Paolo Frulio Separate appointments hoursClosed   Amelia   Updated February 22, 2024 at 7:02am   9 Most recent comment from Marko Davidović:Hello again,We appreciate your interest in enhancing Amelia's functionality, and we understand the importance of the feature you're seeking. Currently, however, implementing custom projects ... Drew McPherson parameterized SQLClosed Pre-purchase questions for wpDataTables   Updated February 21, 2024 at 10:13pm   2 Most recent comment from Miloš Jovanović:Hi Drew, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... David Byers woo commerceClosed   wpDataTables   Updated February 21, 2024 at 9:41pm   2 Most recent comment from Miloš Jovanović:Hi Dave,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Konstantinos Theodoropoulos Calcualted fields in tablesClosed Pre-purchase questions for wpDataTables   Updated February 21, 2024 at 8:30pm   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... KuKy wpData Tables can't be copied anymoreClosed Pre-purchase questions for wpDataTables   Updated February 21, 2024 at 8:26pm   3 Most recent comment from Miloš Jovanović:Hi KuKy,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Chiel Changing "on-site" everywhereClosed   Amelia   Updated February 21, 2024 at 3:50pm   4 Most recent comment from Stefan Petrov:Hello Chiel,You are welcome. Yes, unfortunatelly, the translation will update each time there is an update. We recommend making a backup if you have a lot of custom translations.