As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

IW Bug with cell content suffixClosed   wpDataTables   Updated January 11, 2021 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello IWThank you for your purchase, and sorry for the inconvenience.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin y ... DIANA MARIA GONZALO MARTINEZ Packages of ServicesClosed Pre-purchase questions for Amelia   Updated January 11, 2021 at 10:19am   4 Most recent comment from Miloš Jovanović:Hi Diana,As I can see conversation about the payment is on your other so please continue on that one, our agents will help you out. Alex User roleClosed Pre-purchase questions for wpDataTables   Updated January 11, 2021 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello again AlexYou can only use conditional formatting where you would define a rule for a column that consists of user roles, and define a rule for that column. Christopher Smith-Dunn wpdatacharts not showing in Edge or FirefoxClosed   wpDataTables   Updated January 11, 2021 at 9:50am   3 Most recent comment from Aleksandar Vuković:Hello ChristopherThank you for your purchase, and sorry for the inconvenience.What you've seen in that ticket should've resolved the issue. Please provide me a temporary WP-admin login for ... Marie Duprez I ask for a refound 5th and my account is still activeClosed   wpDataTables   Updated January 11, 2021 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello MarieI can see that you have been refunded for this purchase.It takes 5 - 7 business days for the refund to go through. Alan API for appointment searchingClosed Pre-purchase questions for Amelia   Updated January 11, 2021 at 8:08am   4 Most recent comment from Aleksandar Vuković:Thanks for your feedback AlanWe do plan on creating developer documentation, but I can't say when it will become available. Bernhard Jodeleit WPMLClosed   wpDataTables   Updated January 11, 2021 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello BernhardUnfortunately, the plugin's dynamic strings (anything you can manually change, like headers, filtering labels or data from the table) can't be changed with WPML or any other m ... Flavien DENÉCHÈRE Elementor + AmeliaClosed   Amelia   Updated January 11, 2021 at 7:46am   9 Most recent comment from Aleksandar Vuković:No worries Flavien, we're only humanI'm glad this issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ushir Shah Updating labels don't workClosed   Amelia   Updated January 11, 2021 at 3:10am   3 Most recent comment from Ryan W Veldhuizen:I'm having the same issue on a site.  Please advise how to correct this. Phil Carson Cancellations/RefundsClosed   Amelia   Updated January 10, 2021 at 6:45pm   5 Most recent comment from Nico Morgan:Phil, Woocommerce, which is free, processes refunds automatically. I know it doesn't provide bookings out of the box but I thought I would mention it because I think it is shocking that Amelia d ... Martin Appointment ReminderClosed   Amelia   Updated January 10, 2021 at 5:55pm   4 Most recent comment from [deleted]:Hi Martin, Thank you. You are welcome. I see my colleague responded, apologies for slightly delayed responses, but there were some non-working days, and we have bigger amount of tickets after the hol ... Raphael Babilonia Coupon for packagesClosed   Amelia   Updated January 10, 2021 at 5:39pm   2 Most recent comment from [deleted]:Hi Raphael, There isn't a possibility of using Coupons for Packages, unfortunately, you can only set the price to be discounted when you create the package. I will add that as a feature request ... Memet change start zoom meeting textClosed   Amelia   Updated January 10, 2021 at 5:38pm   2 Most recent comment from [deleted]:Hello Memet,  You can change strings in the plugin by using the translation method, but in your case you would change strings in the same language, you wouldn't translate them to another one.� ... macy chadwick cannot deactivate the pluginClosed   Gravity Forms integration for wpDataTables   Updated January 9, 2021 at 10:29pm   2 Most recent comment from Aleksandar Vuković:Hello RayneYou can't activate Gravity Forms integration for wpDataTables without Gravity Forms (core plugin) and wpDataTables already installed and activated.So, if you need to delete our add-on, ... mike Booking slotsClosed   Amelia   Updated January 9, 2021 at 10:23pm   2 Most recent comment from Aleksandar Vuković:Hello MikeIt makes sense, but unfortunately there's no workaround for this.Like you said, the customer wasn't planned, and your client can only fit them in if they have time. Amelia is a boo ...