Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
I am creating myself as an employee, using my Worpress administrator account, which is the one I normally use to check my appointments, and Amelia replaces the employee's email address, with the User ID, when I select the password stored in the browser for that employee. If instead of selecting the password stored in the browser, I try to go to the field to enter the password, either with the Tab key or with the mouse, Amelia deletes the User ID of the employee (Screen 05).
Attach you will find a sequence of 4 screens (Screen 01 to 05), which show Amelia's behavior step by step when I select the browser password. Screen 05 shows how Amelia deletes the email address when I go to the password field with the mouse or with the tab key.
This behavior is being done from the Safari 14.0.2 browser. on a Mac with macOS Catalina 10.15.7.
Best regards,
Melvin Brea
P.S. I could not load the fifth screen due to the limitation of the tickets system to not attach more than 4 files.
I will try to send it in another message of this same case.
Do you have any comments about this issue?
Best regards,
Melvin Brea
Hello Melvin
Using saved credentials is not recommended for Amelia Employee backend. That's because you're not actually logging into anything, but are creating the employee. So, you need to create an employee, with an email and a password. The fields are wrong - guessing which needs to be a password, and what's supposed to be a username. It happens for Chrome as well, and that's something our developers will be working on in the future.
At the moment, I can only recommend manually configuring the employees.
Kind Regards,
Aleksandar Vuković
[email protected]
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I have no problem setting up employees manually because it's only me. The inconvenience with the clients, who are registered in WordPress. Do I have to ask them to re-register?
I only allow appointments to be taken by registered WordPress users, that is, I force them to register before they book an appointment. How does Amelia work in that issue?
Melvin Brea
Hi again Melvin
Your customers don't need to be WordPress users in order to use Amelia. If you're using a membership plugin, and this is a requirement, that's another issue.
If you don't want them to log into your back-end, and not to receive an Amelia Customer WordPress user, you will need to disable "Automatically create Amelia Customer user" in Amelia Settings/Roles/Customer section.
They would need to have a separate log-in for our Customer Panel in that case.
Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in you can create). At the moment, there is no way to link the two, so your customers have the same password for WooCommerce and Amelia. It is something frequently requested by our customers, and I do hope our developers will add that to the plugin soon, but I don't believe it's going to be any time soon.
I'll forward this to them again, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
At last, I think I am understanding. I think it was a bit difficult for me to understand how Amelia works, because I maintain the vision of Booked.
Actually, I don't need my clients to sign up for WordPress, but maybe just for blog comments, but I can live without that.
What I want to finish understanding, and please excuse me for not seeing it yet, is how does a user register on Amelia?
I suppose that with the appointment reservation email, I should send a link for the user to access the appointments panel, but I don't know where to get that link. I have not seen how to send it.
Could you help me with that?
I just need to know how to configure that first email that comes to the client when they book their first appointment so that they can set their password in Amelia.
The other point is that I have to check if Amelia's emails are going out.
Hi again Melvin
Users don't have any registration forms in Amelia. When they book an appointment, their user is created in Amelia/Customers.
If you configured the Customer Panel, you need to pass its URL in Amelia Settings/Roles/Customer in its corresponding field.
Then, in the Appointment Approved and/or Appointment Pending email template, add %customer_panel_url% placeholder, and the URL link with the token will be sent to the customer. The first time they click on it they will set up their password which they will later use to log into the panel.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables