Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
We bought the Formidable Forms Integration plugin but we are experiencing a lot of trouble. I would have selected Formidable Forms Integration for wpdatatables as product/category but I never received the purchase code so I can't fill it in and that field is required. So I chose to submit a ticket in pre-purchase section instead. Here is what we'd love help with:
1. When we uploaded the plugin it crashed our wp-admin and prevented all our admins from logging in. We had to deactivate it to make things work again. The error we received is attached to this message. It also says that "Formidable Forms integration for wpDataTables add-on requires wpDataTables version 3.0. Please update wpDataTables plugin to be able to use it!". We are using 2.1.6. When we try to update wpdatatables it only allows us to access version 2.1.6. We are not able to update wpdatatables to 3.0. Is 3.0 version a premium feature?
2. We never received the purchase code
3. We never received login information for TMS store
Thank you in advance for looking into this
Hello Jagnoor
Which email did you use to purchase the add-on with? I looked for sections of your email: [email protected], but I couldn't find anything similar in our database.
wpDataTables 2.1.6 is the current version of wpDataTables Lite. You need the full version of the plugin in order to use our add-ons.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksander,
We used "[email protected]" as the email to buy the add-on
You're welcome, Jagnoor
Have a happy new year!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables