We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jordan VEROT Integration avec ElementorClosed   Amelia   Updated January 4, 2021 at 10:54pm   13 Most recent comment from Aleksandar Vuković:Hello JordanThe update has been released today, so you can update it now. Sara Beltran Beltran Sancho amelia doesnt appears on my public webClosed   Amelia   Updated January 4, 2021 at 10:53pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear the issue has been resolved, SaraMike, thanks for your help! Lien Stas Customer registration - don't send emailClosed   Amelia   Updated January 4, 2021 at 10:39pm   4 Most recent comment from Aleksandar Vuković:Hello LienThe email your customers receive from WordPress is generated by WordPress, and they are being sent after the user role is created. To disable those, you need to check WordPress settings, or ... Daniel Varberg Table connected to wp posts ?Closed Pre-purchase questions for wpDataTables   Updated January 4, 2021 at 10:35pm   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your interest in wpDataTables.I'm not sure I understand what you're trying to do.Posts from the database can be pulled into a table using SQL queries, and if you n ... William Whitehurst Multiple paymentsClosed   Amelia   Updated January 4, 2021 at 10:20pm   2 Most recent comment from Aleksandar Vuković:Hello WilliamThank you for your purchase.Something like this is not planned for the near future. If you can use WooCommerce, and its add-ons, you can probably make this possible, but with Amelia' ... Marie RICHET Many problemsClosed   Amelia   Updated January 4, 2021 at 10:04pm   4 Most recent comment from Aleksandar Vuković:No need to do anything, Marie, I just issued a refund request.Our reseller, Paddle, will refund the money in 5 - 7 business days. Ashraf Attia Embedding single columns or functionsvaluesClosed   wpDataTables   Updated January 4, 2021 at 10:00pm   2 Most recent comment from Aleksandar Vuković:Hello AshrafThank you for your purchase.1. Unfortunately, no. Shortcodes do not provide such manipulation, and if you wish to only show one column for a table, you can duplicate the table, and in that ... Peter Ouwens Hide Edit buttonsClosed   Master-Detail Tables for wpDataTables   Updated January 4, 2021 at 9:52pm   2 Most recent comment from Aleksandar Vuković:Hello PeterYou can only do this with some custom CSS.Please take a look at this page in our FAQ section.If you add this in Custom JS and CSS/Custom CSS field in wpDataTables settings, the buttons wil ... Joshua Byerly Set Blank cells values to 0 in specific ColumnsClosed   wpDataTables   Updated January 4, 2021 at 9:31pm   8 Most recent comment from Aleksandar Vuković:You're welcome, JoshuaGlad I could be of service! Heather Wicksted updatingClosed   Master-Detail Tables for wpDataTables   Updated January 4, 2021 at 9:19pm   2 Most recent comment from Aleksandar Vuković:Hello HeatherHappy new year to you as well!I can't say why this error occurred, but it can happen if wpDataTables is not updated to the latest version, if there are some issues with the purchase ... Melanie Wesley Cancellation policy and appointment schedulingClosed   Amelia   Updated January 4, 2021 at 6:47pm   4 Most recent comment from [deleted]:You are welcome, Melanie. I am sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund, you need to login to http://store.tms-plugins.com/ with the ... Steven Pick specific day for an eventClosed   Amelia   Updated January 4, 2021 at 3:33pm   3 Most recent comment from [deleted]:Hello Steven, Glad to see you managed to find a solution to your concern, thank you for letting us know. When you create an event with several dates/times in Amelia, it is still counted as one event ... Steven Event doesn't load in pop-upClosed   Amelia   Updated January 4, 2021 at 3:33pm   8 Most recent comment from [deleted]:Hello Steven,  Thank you for your purchase and apologies for replying a bit later, Friday was a non-working day and we don't work on weekends. Glad to see you managed to find a work-around for y ... hrvr Dynamic column namesClosed   wpDataTables   Updated January 4, 2021 at 3:24pm   5 Most recent comment from Aleksandar Vuković:Great news hrvresort!I'm glad to hear it works as intended.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. antonio ammannati acceptance of purchase conditionsClosed   Amelia   Updated January 4, 2021 at 2:48pm   2 Most recent comment from [deleted]:Hello Antonio, You can check out the Custom fields, you can probably use them to achieve what you need. At the moment, the only custom field that supports HTML is the Text content custom field, so i ...