As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Daan van Middendorp Prices sms The NetherlandsClosed Pre-purchase questions for Amelia   Updated January 19, 2021 at 4:05pm   2 Most recent comment from [deleted]:Hi, Daan!Thank you for your interest in Amelia.You can see the prices per SMS in the picture below. If you have any further questions, we will be happy to help. Michael ONE TIME PURCHASE HAS CHANGED?Closed   Amelia   Updated January 19, 2021 at 3:12pm   4 Most recent comment from Aleksandar Vuković:Hello again MichaelSorry that you misunderstood, but through our website purchasing a one-time (lifetime) license per this price was never an option. We've added lifetime purchases later on, and ... Lukas Huggenberg Notification upon event booking rejectionClosed   Amelia   Updated January 19, 2021 at 3:08pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Lukas If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Luis Filipe Diogo Gonçalves SMS notificationClosed   Amelia   Updated January 19, 2021 at 3:00pm   4 Most recent comment from Aleksandar Vuković:I will forward it to our developers, LuisI'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers request ... Ercin Endless loadingClosed   Amelia   Updated January 19, 2021 at 2:59pm   2 Most recent comment from Aleksandar Vuković:Hello ErcinThank you for your purchase.For the booking form to load, you need to add an Employee, create a Category and a Service, and assign the employee to that service. This is the most common reas ... Hajjar Blocking tim in planningClosed   Amelia   Updated January 19, 2021 at 2:33pm   6 Most recent comment from Aleksandar Vuković:Thanks for explaining that again, Hajjar, but unfortunately what you're looking for to achieve is not possible with Amelia.I'll kindly ask you to add it as a feature suggestion on this pag ... elaine Create the Table dropdown with CSV import does not workClosed   Master-Detail Tables for wpDataTables   Updated January 19, 2021 at 2:10pm   5 Most recent comment from Aleksandar Vuković:Hello again elaineYou do have 2 empty headers:After adding TEST2 and TEST as column headers there, I was able to use this file for import: SPKR, Ltd. Appointment amendmentClosed   Amelia   Updated January 19, 2021 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hello thereThis is usually caused by configuration. Either your employee has another service booked from 07:00PM or he's not able to accept the appointment change for that time due to working hou ... Daniel Tyllack Gmail keeps disconnecting AmeliaClosed   Amelia   Updated January 19, 2021 at 1:49pm   3 Most recent comment from Aleksandar Vuković:Hello guys, thanks for updating us on that.Unfortunately, there's nothing that you can configure differently in Amelia to make it work better. For the SMTP to be registered as a more secure app, ... Sascha Search in Widget/NavigationClosed   wpDataTables   Updated January 19, 2021 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello SaschaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only use Advanced Filters ... Klemen Teran Cron Job Finally Fixed (Next Day Reminders and Birthday Greetings notifications working)Closed   Amelia   Updated January 19, 2021 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello KlemenThank you for lettings us know about this.I'll see that it's added in our FAQ section. Saima Shah Zoom integrationClosed   Amelia   Updated January 19, 2021 at 12:58pm   4 Most recent comment from Aleksandar Vuković:Hello SaimaWe cannot influence the authentication of the app, but that screen appears only when you're connecting your employees to the calendar. Once the employee is connected, this screen will ... Holger Show x Entries - does not workClosed   wpDataTables   Updated January 19, 2021 at 12:56pm   8 Most recent comment from Aleksandar Vuković:Hello HolgerI'm sorry to hear you were in the hospital, but I'm glad to see you're back. I hope you're doing better!This table has "Editing in popover" enabled, so to add a new ent ... Elias Selecting employee when purchasing packageClosed   Amelia   Updated January 19, 2021 at 12:49pm   2 Most recent comment from Aleksandar Vuković:Hello EliasThank you for your kind words.There's a bug with employees in packages, and to see them, you need to create at least one location. After you do, the employees will be shown in the pack ... Vivien Feld Upgrade to Amelia proClosed Pre-purchase questions for Amelia   Updated January 19, 2021 at 11:49am   4 Most recent comment from [deleted]:Hi Vivien Feld,You need to send us an email address that has been used for the purchase and need to tell your IT Manager to send us the email from that email address on [email protected] so we ...