We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Christophe Google Calendar - recurring busy timeslotsClosed   Amelia   Updated January 8, 2021 at 2:00pm   2 Most recent comment from Aleksandar Vuković:Hello ChristophePlease make sure to select a bigger value for "Maximum number of events returned" in Amelia Settings/Integrations/Google Calendar.If you have more busy events in your Google Calendar, ... raymond Woocommerce not workingClosed   Amelia   Updated January 8, 2021 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello raymondThank you for your purchase.This is WooCommerce's window, and is not related to Amelia in any way. Amelia sends the info from the appointment to WooCommerce, so once it gets to WooCo ... Ryan Gallant multiple session packagesClosed   Amelia   Updated January 8, 2021 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello RyanThank you for your purchase.This can be achieved with our new Packages feature. Please take a look at the documentation, and you'll see how you can add your services, configure how lon ... Jack Wordpress UsersClosed Pre-purchase questions for Amelia   Updated January 8, 2021 at 1:12pm   4 Most recent comment from Miloš Jovanović:HI Jack,If the user is created first in WP in order to assign some Amelia role to that user, you will need to manually add user role to that user. Peter Change am-select-service-titleClosed   Amelia   Updated January 8, 2021 at 12:42pm   10 Most recent comment from [deleted]:Hello Peter, Unfortunately, at the moment that can't be changed, because of the labels in settings. We are aware that in some translations that can cause an issue and we will see if there is an ... Younes Amelia Events not showing on Google CalendarClosed   Amelia   Updated January 8, 2021 at 11:54am   4 Most recent comment from Aleksandar Vuković:You're welcome, YounesIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Admin Amelia LanguageClosed   Amelia   Updated January 8, 2021 at 11:19am   2 Most recent comment from [deleted]:Hi Admin, Thank you for your purchase. The language setting from WordPress is applied to Amelia, so the language you choose there will be the translation used in Amelia (if there is such translatio ... Michael Table FootersClosed   wpDataTables   Updated January 8, 2021 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase, and your kind words.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can, how ... Jeff SORTINGClosed   Amelia   Updated January 8, 2021 at 11:06am   6 Most recent comment from Aleksandar Vuković:Hello JeffThe plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI.So, you can simply look ... Jason Long Employee Panel duplicating zoom links in EventsClosed   Amelia   Updated January 8, 2021 at 10:59am   2 Most recent comment from Aleksandar Vuković:Hello JasonThanks for brining this to our attention. The plugin should not behave like that.You should have one event, and the Attendees button next to it. I forwarded the issue to our development tea ... emanuele BUY AMELIA COMMERCIALClosed Pre-purchase questions for Amelia   Updated January 8, 2021 at 10:42am   2 Most recent comment from Miloš Jovanović:Hi Emanuele,Thank you for your inquire.Can you please tell me which invoice do you need, for the plugin or something else? Issac Chua Allow typing <= for textarea fieldClosed Pre-purchase questions for wpDataTables   Updated January 8, 2021 at 10:11am   5 Most recent comment from Aleksandar Vuković:Awesome, IssacThank you once again for your help.I will forward this info to them as well, and hopefully they'll be able to resolve it soon. Sebastian Hernandez Stock management for services and their extrasClosed   Amelia   Updated January 8, 2021 at 9:57am   3 Most recent comment from [deleted]:Hello Sebastian,  We don't have that planned for now, unfortunately. As extras are part of a service and the service is connected to one WooCommerce product in Amelia. But I will add it to our ... Cedric Dansereau WP Amelia Customer and Employee Panel - Autofill demo purposeClosed   Amelia   Updated January 8, 2021 at 9:22am   2 Most recent comment from [deleted]:Hi Cedric,  There isn't a possibility to auto-fill the customer /employee panel in Amelia with its features, so we can't help out with that, unfortunately.  If you have any other question ... Melvin Brea Data migrationClosed   Amelia   Updated January 8, 2021 at 9:20am   7 Most recent comment from [deleted]:Hi Melvin, Apologies for replying a bit later. You can connect customers in Amelia to WordPress users only in case they have the Amelia Customer user role in WordPress, so you need to have a WP User ...