Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Just double checking I bought Amelia last year but it now appears that on the website it doesn't say one time purchase anymore does that mean I will be affected or ?
Hello Michael
I'm not sure I understand the question.
I see you have Amelia Basic subscription license. That means that, if you don't unsubscribe from the plugin, you will be billed again when one year from purchase passes.
If you don't want to be billed again, please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, and you'll see "Cancel Subscription" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
when I purchased Amelia it said a one time payment of ..... I see they have changed their prices on their website now and they are not showing the one time purchase. They didn't see it was billed yearly
Hello again Michael
Sorry that you misunderstood, but through our website purchasing a one-time (lifetime) license per this price was never an option. We've added lifetime purchases later on, and they have a different pricing.
The licenses are sold as one-time purchases only through Envato marketplace, and ever since we released our licenses on our website, to be purchased through a reseller (Paddle), they were subscription based. Paddle doesn't even have a one-time (lifetime) option, so we couldn't even try to sell it like that. The lifetime licenses we now offer are being sold for 99 years, so it's kind-of lifetime.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables