We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Raphael Babilonia Coupon Placeholder informationClosed   Amelia   Updated January 6, 2021 at 9:59am   4 Most recent comment from Aleksandar Vuković:That depends on the coupon, Raphael.If you have 50 coupons, you will need to find the coupon you need in the Notifications' Placeholders list:As you can see, I have only one coupon, so it is sho ... George T More categories and sub categories?Closed   Amelia   Updated January 6, 2021 at 9:21am   4 Most recent comment from Aleksandar Vuković:Not really, GeorgeTo add them, you would need to alter the code of Amelia, and unfortunately that's not something that can be easily done. Jeffrey Does SMS supportClosed   Amelia   Updated January 6, 2021 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello JeffreyGSM messages are split into segments of 170 characters (160 if they exceed 170 characters), so messages are actually sent in segments. If you have anything other than GSM characters, mess ... Ron recurring eventsClosed   Amelia   Updated January 6, 2021 at 8:27am   3 Most recent comment from Aleksandar Vuković:Hello RonUnfortunately, at the moment we don't have a duplicate function for events, so you have 3 options:1. Create events manually, like you did.2. Create recurring events, in which case the da ... Joseph AMELIAClosed   Amelia   Updated January 6, 2021 at 8:21am   10 Most recent comment from Aleksandar Vuković:Great news, Mike, thanks for letting me know!If you face any issues, please feel free to open a new ticket and I'll gladly help! Billy Boissonneault Customer Reset Password & Customer PanelClosed   Amelia   Updated January 5, 2021 at 5:31pm   4 Most recent comment from [deleted]:Hi Billy, Glad to see that the issue is gone, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Ute employee accessClosed   Amelia   Updated January 5, 2021 at 5:28pm   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Jeffrey connect employees and customers to user profileClosed   Amelia   Updated January 5, 2021 at 5:09pm   6 Most recent comment from [deleted]:You are welcome, Jeffrey.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Lien Stas Bancontact via StripClosed   Amelia   Updated January 5, 2021 at 5:06pm   4 Most recent comment from [deleted]:Hi Lien Stas, You are welcome. I've just tested this on our website and I can't reproduce the issue. It is the same if the option to automatically create WP users for Amelia customers in ... Bram Vanthournout Not possible to change hoursClosed   Amelia   Updated January 5, 2021 at 4:54pm   9 Most recent comment from [deleted]:Hi Laurent, There isn't a possibility to look for your own request on the feature request page, but you can see if there is such request in the list there, and if there isn't you can sugges ... Ron Listing specific EventsClosed   Amelia   Updated January 5, 2021 at 4:23pm   3 Most recent comment from [deleted]:Hello Ron, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gla ... John Reoccurring appointmentClosed Pre-purchase questions for Amelia   Updated January 5, 2021 at 4:22pm   2 Most recent comment from Miloš Jovanović:Hi John,Thank you for your inquire.You can set recurring appointments to be daily, weekly and monthly for each service separately. Also, not all services needs to be recurring.More information on this ... João Lopes Rescheduled appointmentsClosed   Amelia   Updated January 5, 2021 at 4:20pm   4 Most recent comment from [deleted]:Hi João,You are welcome. There isn't such integration between Amelia and WooCommerce with which Woo orders can be changed when you reschedule appointments in Amelia, unfortunately. Glad to see ... Benjamin Custom fields that increase priceClosed Pre-purchase questions for Amelia   Updated January 5, 2021 at 4:16pm   2 Most recent comment from [deleted]:Hi Benjamin,Thanks so much for your interest.Yes, this is possible with Extras. To each service you can add Extra that customer can choose when booking, each extra can add price and/or duration, for e ... michiiee Feature requestClosed   Amelia   Updated January 5, 2021 at 3:35pm   2 Most recent comment from [deleted]:Hi Michael, There isn't such possibility for events, they can't have the minimum capacity with Amelia's current features, unfortunately. As for why there isn't, I assume we haven& ...