We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Billy Boissonneault Student Login Appointment Time is WrongClosed   Amelia   Updated January 6, 2021 at 12:36pm   6 Most recent comment from Aleksandar Vuković:Hello BillyThank you for letting us know the issue is resolved.Make sure you're not booking anything from front-end while logged into your website. When you do that, capabilities of customers can ... Bram Vanthournout Multisite updateClosed   Amelia   Updated January 6, 2021 at 12:35pm   8 Most recent comment from Aleksandar Vuković:I'm glad to hear that, LaurentIt may have been a temporary glitch. Maria "Save" String needs different translationsClosed   Amelia   Updated January 6, 2021 at 12:11pm   2 Most recent comment from [deleted]:Hello Maria,Yes, they are the same string as the string for the discount is combined of the 'Save' string + the actual discount (the amount/percent number). I will forward this to our devel ... Melvin Brea Failure to integrate with Google CalendarClosed   Amelia   Updated January 6, 2021 at 12:00pm   5 Most recent comment from Aleksandar Vuković:Hello MelvinAre you maybe seeing this?If this is what you see, you simply need to click on “Advanced” and then on “Go to your-website (unsafe)“, and you will be redirected to the next scree ... kb12321 registrationClosed   Amelia   Updated January 6, 2021 at 11:56am   2 Most recent comment from [deleted]:Hello kb12321,Sorry for any inconveniences this have caused. We implemented some fix regarding this matter in version 3.0 of Amelia, so it shouldn't happen anymore with the new versions. If you e ... Maurice how to skip the 'proceed' buttonClosed   Amelia   Updated January 6, 2021 at 11:49am   2 Most recent comment from Aleksandar Vuković:Hello MauriceI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You would need to create a custom solution for something like ... Steven Is it possible to make a timeslot stay open until an appointment request has been approved?Closed   Amelia   Updated January 6, 2021 at 11:42am   5 Most recent comment from Aleksandar Vuković:Hi again StevenPayments can't be handled later because if you go for PayPal or Stripe (or even WooCommerce), you're selling an appointment, and it needs to be purchased. I don't know i ... filippo boron Google calendar integrationClosed   Amelia   Updated January 6, 2021 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello FilippoIssues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. I ... Daniel BOURRION Microsoft Teams IntegrationClosed Pre-purchase questions for Amelia   Updated January 6, 2021 at 11:05am   2 Most recent comment from Miloš Jovanović:Hi Daniel,Thank you for your inquire.At the moment we do not have this in plan, the next integration that is in plan is with Hangouts, but I can not tell precisely when this will be available. Dave List of columns not loadedClosed   wpDataTables   Updated January 6, 2021 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello again DaveI'm not sure what's going on until I take a lookHow was this table created? Did something change in the database? If you needed to modify the query, why? Can you please sha ... Dave replace link text with an iconClosed   wpDataTables   Updated January 6, 2021 at 10:49am   9 Most recent comment from Aleksandar Vuković:Good news, DaveThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jonas employeeClosed Pre-purchase questions for Amelia   Updated January 6, 2021 at 10:39am   6 Most recent comment from Miloš Jovanović:Hi Jonas,At the moment this is not possible, but I will add your suggestion in our TODO list and hopefully we will implement it for some future updates. Fatih Karlıdağ Package FeatureClosed   Amelia   Updated January 6, 2021 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello FatihI'm sorry to disappoint you, but it can't be done like that.Extras are a part of Service 1, so when a service with an extra is added, that time will affect Service 2.When you add ... Prima Patrianto Can we have the File Name/Title to be the title of the button?Closed   wpDataTables   Updated January 6, 2021 at 10:35am   4 Most recent comment from Aleksandar Vuković:Hi again PrimaIn order to pull the file name, this table would have to be an SQL query based table. It can't be done any other way.Basically, you'd pull the data from WP_Posts table, and usi ... Sebastien How to render / edit a table in wp-admin ?Closed   wpDataTables   Updated January 6, 2021 at 10:15am   6 Most recent comment from Aleksandar Vuković:You're welcome, SebastienI'm sorry I couldn't be of any further assistance here.