We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeromy Hoffee Check out buttonClosed   Amelia   Updated January 5, 2021 at 2:53pm   7 Most recent comment from Aleksandar Vuković:You're welcome, JeromyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Benjamin Rekechensky I would like to know if Amelia can be implemented on Facebook and Instagram.Closed Pre-purchase questions for Amelia   Updated January 5, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hi Benjamin,Thank you for your interest in our plugin.Unfortunately something like this isn't possible at the moment since Amelia doesn't have option to integrate with Social Networks. You c ... Gareth Menagh FeaturesClosed   Amelia   Updated January 5, 2021 at 12:58pm   2 Most recent comment from [deleted]:Hello Gareth Menagh,Thank you for your purchase, There isn't a possibility to have dynamical duration for a service with Amelia's current features, unfortunately. You set the duration for th ... mike new services not showing in any catalogClosed   Amelia   Updated January 5, 2021 at 12:39pm   21 Most recent comment from [deleted]:Thank you, have a great one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Richard Store client payment card detailsClosed   Amelia   Updated January 5, 2021 at 12:20pm   2 Most recent comment from [deleted]:Hello Richard, This isn't possible in Amelia, unfortunately. As it isn't allowed for you (or Amelia) to save customers' billing information.If you have any other questions or concerns ... Dave Filling n personal details when booking n persons on events.Closed   Amelia   Updated January 5, 2021 at 11:59am   2 Most recent comment from [deleted]:Hello Dave, Thank you for your purchase. Only one customer/attendee is created for a booking when someone books for multiple people, and only that one customer's information can be filled in t ... Erwann Amelia FrontendClosed   Amelia   Updated January 5, 2021 at 11:57am   2 Most recent comment from Aleksandar Vuković:Hello ErwannThank you for your purchase.I'm sorry, but I don't quite understand what you mean. Are you referring to the booking form, or the employee's panel? Morel Service at free priceClosed   Amelia   Updated January 5, 2021 at 11:26am   2 Most recent comment from Aleksandar Vuković:Hello MorelThank you for your purchase.You can create a service which will be hidden from front-end by disabling this slider:This service will only be bookable from back-end (Appointments page). Since ... Arvind I want to purchase amelia for a booking directory website. Will it work.Closed Pre-purchase questions for Amelia   Updated January 5, 2021 at 10:37am   2 Most recent comment from Miloš Jovanović:HI Arvind,Thank you for your inquire.As I can see you opened a same ticket twice, so I will close this one and we can continue on other. Mathias Question about roadmapClosed Pre-purchase questions for Amelia   Updated January 5, 2021 at 10:25am   2 Most recent comment from Miloš Jovanović:Hi Mathias,Thank you for your inquire.We have in plan to also add Divi builder integration. Hassan Booking PackagesClosed   Amelia   Updated January 5, 2021 at 9:31am   2 Most recent comment from [deleted]:Hello Hassan, Thank you for your purchase. There isn't a possibility to have a discount calculated in the booking process, unfortunately - you set the price of the package when you create the ... Dave Table header font sizeClosed   wpDataTables   Updated January 5, 2021 at 8:46am   6 Most recent comment from Aleksandar Vuković:Hello DaveThat should work fine.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient w ... Stefan usingClosed   wpDataTables   Updated January 5, 2021 at 8:33am   2 Most recent comment from Aleksandar Vuković:Hello StefanThank you for your purchase.Tables created from JSON files can't be edited, so placeholders can only be used for filtering the table. For instance, if you add %VAR1% as a predefined f ... Jose Gomez Ask about some functions I needClosed Pre-purchase questions for wpDataTables   Updated January 5, 2021 at 8:24am   3 Most recent comment from Aleksandar Vuković:Forgot about the blue column, Jose.The demos are displayed to resemble WordPress' back-end, so that's not shown on front-end if you simply paste the table's shortcode. Tadej I paid but it said there is an errorClosed Pre-purchase questions for Amelia   Updated January 5, 2021 at 8:10am   2 Most recent comment from [deleted]:Hi Tadej,Sorry to hear that you had a problem with purchasing our plugin. We will investigate this and provide help as soon as possible.We've just checked in our database and we cannot find your ...