We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Raphael Babilonia Coupon for packagesClosed   Amelia   Updated January 10, 2021 at 5:39pm   2 Most recent comment from [deleted]:Hi Raphael, There isn't a possibility of using Coupons for Packages, unfortunately, you can only set the price to be discounted when you create the package. I will add that as a feature request ... Memet change start zoom meeting textClosed   Amelia   Updated January 10, 2021 at 5:38pm   2 Most recent comment from [deleted]:Hello Memet,  You can change strings in the plugin by using the translation method, but in your case you would change strings in the same language, you wouldn't translate them to another one.� ... macy chadwick cannot deactivate the pluginClosed   Gravity Forms integration for wpDataTables   Updated January 9, 2021 at 10:29pm   2 Most recent comment from Aleksandar Vuković:Hello RayneYou can't activate Gravity Forms integration for wpDataTables without Gravity Forms (core plugin) and wpDataTables already installed and activated.So, if you need to delete our add-on, ... mike Booking slotsClosed   Amelia   Updated January 9, 2021 at 10:23pm   2 Most recent comment from Aleksandar Vuković:Hello MikeIt makes sense, but unfortunately there's no workaround for this.Like you said, the customer wasn't planned, and your client can only fit them in if they have time. Amelia is a boo ... Phil Best way to set work hoursClosed   Amelia   Updated January 9, 2021 at 9:43pm   2 Most recent comment from Aleksandar Vuković:Hello PhilIf you need to change only certain days, you can create Special Days for your employees.For example, if your employee works from 09 - 17h, and you want him to work from 08:00 - 10:00 and fro ... USHIO MINAMI IntegrationClosed   Amelia   Updated January 9, 2021 at 3:26pm   2 Most recent comment from [deleted]:Hello USHIO MINAMI, Thank you for your purchase. There isn't a Google Meet integration for Amelia with its current features, unfortunately. Please check out if there is such request here and vot ... Francisco Lueza Email notificationsClosed   Amelia   Updated January 9, 2021 at 3:25pm   2 Most recent comment from [deleted]:Hello Francisco, You need to add placeholders for the information you want to the email notifications . You can find all the placeholders when you click on Show Email Placeholders in Amelia -> Notif ... Leslie Yulay Restrepo Orrego Creating customers from front end employee panelClosed   Amelia   Updated January 9, 2021 at 2:25pm   2 Most recent comment from [deleted]:Hello Leslie, There isn't a possibility for employees to create new customers with Amelia's current features, unfortunately. They can create appointments only with already created customer ... Chris Martin Setup with Memberpress siteClosed   Amelia   Updated January 9, 2021 at 2:17pm   3 Most recent comment from [deleted]:Hello Chris Martin, Thank you for your purchase. There isn't a possibility of automatically enrolling customers to services/events in Amelia unfortunately - customers can book appointments (serv ... simon brooker Booking through WoocommerceClosed   Amelia   Updated January 8, 2021 at 10:14pm   2 Most recent comment from Aleksandar Vuković:Hello SimonThere's an option in Amelia settings/Payments/WooCommerce that skips Cart and Checkout:Just enable that, and the checkout will be skipped. Adrian warning: table id=table_1Closed   wpDataTables   Updated January 8, 2021 at 9:41pm   2 Most recent comment from Aleksandar Vuković:Hello AdrianI'm sorry, but I don't see any emails associated with powerrubber.comCan you please paste the credentials in this ticket? Just make sure to enable the PRIVATE response when you ... Pascal Pricing of master detail dev lifetimeClosed Pre-purchase questions for wpDataTables   Updated January 8, 2021 at 9:40pm   4 Most recent comment from Aleksandar Vuković:I did not take it as an offensive comment, Pascal. I can understand what you mean, and I have forwarded your suggestion to our management.Sincerely, I doubt that it will change, but I forwarded ... Lukas Huggenberg multi-appointments paymentClosed   Amelia   Updated January 8, 2021 at 9:07pm   47 Most recent comment from Lukas Huggenberg:Hi Isidora,sure I wil, thanks for all your support.I wish you a great weekend!Kind regards,Lukas Maani The new version of the Amelia plugin not showing the dashboardClosed   Amelia   Updated January 8, 2021 at 4:46pm   2 Most recent comment from [deleted]:Hello Maani, If you see all Amelia pages blank in the back-end it could be caused by a Vue conflict between Amelia and another plugin you have or your theme.  To resolve this issue, you will need ... Tom Translation textClosed   Amelia   Updated January 8, 2021 at 3:01pm   2 Most recent comment from Aleksandar Vuković:Hello TomThank you for your purchase.Please go to Amelia Settings/Labels and deactivate that setting.It should work correctly after that.