We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dennis van den Berg change front end image sizeClosed   Amelia   Updated January 11, 2021 at 3:49pm   6 Most recent comment from [deleted]:Hello Dennis, Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Ben Welch PC issues with displaying correctlyClosed   Amelia   Updated January 11, 2021 at 3:29pm   4 Most recent comment from [deleted]:Hello Ben Welch,Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. For some reason it looks like the Amelia CSS is not created in the installation proc ... Christophe Customer Custom fieldsClosed Pre-purchase questions for Amelia   Updated January 11, 2021 at 3:28pm   2 Most recent comment from [deleted]:Hi Christophe,Thanks so much for your interest.We have custom fields that you can add to the booking form for each service and event, but that will be added to the appointment, it is not possible to a ... Jason Sin Incompatibility with certain themes?Closed   Amelia   Updated January 11, 2021 at 2:50pm   3 Most recent comment from Aleksandar Vuković:Hello JasonI'm sorry to hear about this, but I don't understand what exactly's wrong since you didn't provide any screenshots or related URLs where I can see the plugin live.I su ... Lucia Customise EmailsClosed   Amelia   Updated January 11, 2021 at 2:05pm   2 Most recent comment from [deleted]:Hello Lucia, There isn't a possibility of having different email for different events with Amelia's current built-in features, unfortunately. The email notifications are configured on the ... Lucia Background color of continue buttonClosed   Amelia   Updated January 11, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hello Lucia, The buttons should follow the primary color option there, but changing only them can be probably achieved with adding custom CSS to the page where you have Amelia. If you need help with ... Lucia Times / ServicesClosed   Amelia   Updated January 11, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hello Lucia, The availability for services is configured by the employees' work hours, so you need to assign services to employees and configure their work hours as you wish to have availabilit ... Lucia ZoomClosed   Amelia   Updated January 11, 2021 at 1:41pm   2 Most recent comment from [deleted]:Hello Lucia, Thank you for your purchase. There isn't a possibility of adding already created Zoom meetings to Amelia events/services, unfortunately. When you add a Zoom user to an event a Zoom ... Milenko Strika Separating Events at the FrontendClosed Pre-purchase questions for Amelia   Updated January 11, 2021 at 1:17pm   10 Most recent comment from [deleted]:Hi Milenko,Then try to setup this with our packages feature. More about this feature you can read here.Best regards. Cheryl Coleman Error 400: redirect_uri_mismatch AND Request failed with status code 500Closed   Amelia   Updated January 11, 2021 at 1:15pm   9 Most recent comment from Aleksandar Vuković:Thank you Cheryl.I resolved the issue with Google Calendar, and you can now connect your employee with your Google Calendar:The "500 Error" is caused by incorrect credentials in Zoom settings:Those a ... ashraful quarry for the pluginClosed Pre-purchase questions for wpDataTables   Updated January 11, 2021 at 12:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, ashrafulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. GLAUBER BARCELO Amelia Zoom Integration is not creating links automaticallyClosed   Amelia   Updated January 11, 2021 at 12:52pm   4 Most recent comment from [deleted]:You are welcome, Glauber.Glad to see that the issue is gone, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Eva-Marie Schürg Shown appointment informationClosed   Amelia   Updated January 11, 2021 at 12:50pm   2 Most recent comment from [deleted]:Hello Eva-Marie Schürg, Thank you for your purchase. There isn't a possibility to show the end time (besides the start time) on the booking form page with Amelia's current built-in feature ... Garth Jones forms.microsoft.comClosed   wpDataTables   Updated January 11, 2021 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello GarthI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We haven't had a request like this in the past, so I doub ... Jüri New userClosed   Amelia   Updated January 11, 2021 at 12:13pm   2 Most recent comment from [deleted]:Hello Jüri,Apologies for replying a bit later, we don't work on weekendsYou need to add a placeholder for the customer panel URL to the email notification customers get when they book an appoint ...