We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Erez run JS functrion after loadClosed   wpDataTables   Updated January 12, 2021 at 2:55pm   6 Most recent comment from Aleksandar Vuković:Sorry about that ErezYou should use something like this: function myFunc( $table_id ) { if ($table_id == 13){ // your logic }}add_action( 'wpdatatables_after_table', 'myFunc' ); Maxence Desenfans Email issuesClosed   Amelia   Updated January 12, 2021 at 2:47pm   2 Most recent comment from Aleksandar Vuković:Hello MaxenceYou can go to Amelia Settings/Roles/Customer and disable "Check customer's name for existing email when booking" option. That will allow users to enter different name and last name w ... Mark Powell Show a New Entry LinkClosed   wpDataTables   Updated January 12, 2021 at 2:41pm   21 Most recent comment from Aleksandar Vuković:You're welcome, MarkGlad I could be of service!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Richard Shok Double booking pending appointmentsClosed   Amelia   Updated January 12, 2021 at 1:16pm   4 Most recent comment from Aleksandar Vuković:You're welcome, RichardAs for custom work, unfortunately our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ... Nina Request failed with status code 500Closed   Amelia   Updated January 12, 2021 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello NinaSorry for the inconvenience.Please click on "Reset" and then "Save", and that should solve the issue. Sara Beltran Beltran Sancho hide extrasClosed   Amelia   Updated January 12, 2021 at 12:41pm   14 Most recent comment from Aleksandar Vuković:Hello SaraCan you change it in the service to "3 hours"? From your screenshot I can see that this has been disabled. Danielle Thwaites txt messageClosed   Amelia   Updated January 12, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hello Danielle, Sorry, I am not sure if I understood the issue quite well. Could you please tell me have you activated SMS Notifications and enabled the notifications that you want from the list to ... Lucia ExtrasClosed   Amelia   Updated January 12, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hello Lucia, Could you please confirm that you have chosen one of the extras as well in the booking process? If you have, and the price of the extra isn't added to the price of the service, ple ... SMART Discount coupon not availableClosed Pre-purchase questions for wpDataTables   Updated January 12, 2021 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello thereThank you for your interest in our plugin.Sorry for the inconvenience, the coupon expired one day earlier.Please use this coupon to obtain the 30% discount: F6700E0E Andrea Pijacun Feature EnquiryClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi Andrea,Thanks for your interest. Yes, we have New Zealand currency in Amelia. You can check on our demo website: https://sports.wpamelia.com/ under Settings > Payment Settings > Currency. Nagy El sokkary Forms and translationClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:31am   2 Most recent comment from [deleted]:Hi Nagy El Sokkary, Thank you for your interest in our plugin. It depends how much you need to customize the form, our plugin has options to make email and phone fields mandatory or optional and also ... Thomas Langer QuestionsClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:22am   2 Most recent comment from Miloš Jovanović:Hi Thomas,Thank you for your inquire.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple ... kamal Hasan MigrationClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:20am   2 Most recent comment from Miloš Jovanović:Hi kamal,Thank you for your inquire.At the moment we do not have direct integration with acuity scheduling and there is no way to import the employees, customers or appointments.Everything needs to b ... seth General Software QuestionClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:12am   4 Most recent comment from Miloš Jovanović:HI seth,Can you send me the screenshot of that error so I can take a look. gestio Cancel service of a package does not return the classClosed   Amelia   Updated January 12, 2021 at 9:38am   3 Most recent comment from Aleksandar Vuković:Hi again gestio Unfortunately, you are correct. This is a bug on our end, and our developers are working on resolving it. At the moment, you have two options - the one you're already using, delet ...