We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Raymonn Adams Confirmation Numbers with Booking?Closed   Amelia   Updated January 11, 2021 at 12:05pm   2 Most recent comment from Aleksandar Vuković:Hello RaymonnI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Each customer is created in the system, but there are no conf ... Jason Sin Very GlitchyClosed   Amelia   Updated January 11, 2021 at 11:52am   4 Most recent comment from [deleted]:Hello Jason,Apologies for replying a bit later, but we don't work on weekends.1) There isn't such possibility with Amelia's current built-in features, unfortunately. In the Amelia b ... Cristina Upload filesClosed   Amelia   Updated January 11, 2021 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello CristinaIf you see "Forbidden", that's most likely caused by settings on your server. Please reach out to your hosting provider and ask them about this. All these settings are enough for pl ... Seongman Cho employee bookingClosed   Amelia   Updated January 11, 2021 at 11:06am   2 Most recent comment from [deleted]:Hello Seongman Cho, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.There isn't such booking view in Amelia with its current features, unfortuna ... IW Bug with cell content suffixClosed   wpDataTables   Updated January 11, 2021 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello IWThank you for your purchase, and sorry for the inconvenience.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin y ... DIANA MARIA GONZALO MARTINEZ Packages of ServicesClosed Pre-purchase questions for Amelia   Updated January 11, 2021 at 10:19am   4 Most recent comment from Miloš Jovanović:Hi Diana,As I can see conversation about the payment is on your other so please continue on that one, our agents will help you out. Alex User roleClosed Pre-purchase questions for wpDataTables   Updated January 11, 2021 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello again AlexYou can only use conditional formatting where you would define a rule for a column that consists of user roles, and define a rule for that column. Christopher Smith-Dunn wpdatacharts not showing in Edge or FirefoxClosed   wpDataTables   Updated January 11, 2021 at 9:50am   3 Most recent comment from Aleksandar Vuković:Hello ChristopherThank you for your purchase, and sorry for the inconvenience.What you've seen in that ticket should've resolved the issue. Please provide me a temporary WP-admin login for ... Marie Duprez I ask for a refound 5th and my account is still activeClosed   wpDataTables   Updated January 11, 2021 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello MarieI can see that you have been refunded for this purchase.It takes 5 - 7 business days for the refund to go through. Alan API for appointment searchingClosed Pre-purchase questions for Amelia   Updated January 11, 2021 at 8:08am   4 Most recent comment from Aleksandar Vuković:Thanks for your feedback AlanWe do plan on creating developer documentation, but I can't say when it will become available. Bernhard Jodeleit WPMLClosed   wpDataTables   Updated January 11, 2021 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello BernhardUnfortunately, the plugin's dynamic strings (anything you can manually change, like headers, filtering labels or data from the table) can't be changed with WPML or any other m ... Flavien DENÉCHÈRE Elementor + AmeliaClosed   Amelia   Updated January 11, 2021 at 7:46am   9 Most recent comment from Aleksandar Vuković:No worries Flavien, we're only humanI'm glad this issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ushir Shah Updating labels don't workClosed   Amelia   Updated January 11, 2021 at 3:10am   3 Most recent comment from Ryan W Veldhuizen:I'm having the same issue on a site.  Please advise how to correct this. Phil Carson Cancellations/RefundsClosed   Amelia   Updated January 10, 2021 at 6:45pm   5 Most recent comment from Nico Morgan:Phil, Woocommerce, which is free, processes refunds automatically. I know it doesn't provide bookings out of the box but I thought I would mention it because I think it is shocking that Amelia d ... Martin Appointment ReminderClosed   Amelia   Updated January 10, 2021 at 5:55pm   4 Most recent comment from [deleted]:Hi Martin, Thank you. You are welcome. I see my colleague responded, apologies for slightly delayed responses, but there were some non-working days, and we have bigger amount of tickets after the hol ...