We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Mark Pre-purchase questionClosed Pre-purchase questions for Amelia   Updated January 13, 2021 at 9:54am   2 Most recent comment from Miloš Jovanović:Hi Mark,Thank you for your inquire.This depends on the theme that you are using. Some of the theme does not have the full width of the body for the content.Also from our side, the only full width boo ... Ahmad Abdullahi Ahmad Order UpdateClosed   Amelia   Updated January 13, 2021 at 9:41am   2 Most recent comment from Aleksandar Vuković:Hello AhmadWooCommerce integration is used only for payments. Amelia creates an appointment based on "Complete", "On hold" or "Processing" status in WooCommerce, and after that it is no longer connect ... Melvin Brea The Step-by-Step Booking Wizard shows nothing.Closed   Amelia   Updated January 13, 2021 at 9:29am   9 Most recent comment from [deleted]:You are welcome, Melvin.There isn't a possibility for you to close the tickets, unfortunately, we can close them and they are closed automatically after a period of inactive time, so don't w ... Mateo Make an appointment from main dashboardClosed   Amelia   Updated January 13, 2021 at 8:59am   4 Most recent comment from [deleted]:Hello Mateo, Glad to see that the issue is gone, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out ... Chris Kelly AmeliaClosed   Amelia   Updated January 13, 2021 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello ChrisThank you for your purchase.Your website is not available to public, so I can't actually see what you're referring to. What input box, and which button?From your description, it ... Jagnoor Grewal formidable forms integration pluginClosed Pre-purchase questions for wpDataTables   Updated January 12, 2021 at 10:02pm   8 Most recent comment from Aleksandar Vuković:You're welcome, JagnoorHave a happy new year! Samuel LIu the table does not open ?Closed   wpDataTables   Updated January 12, 2021 at 9:24pm   2 Most recent comment from Aleksandar Vuković:Hello SamuelAs for the activation, you don't input Envato API. That's already integrated for purchases made through Envato marketplace. Since you have a purchase code, you only need to enter ... Ajo Minimum time required before bookingClosed   Amelia   Updated January 12, 2021 at 9:19pm   3 Most recent comment from Aleksandar Vuković:Hello AjoThank you for your purchase, and for letting us know the issue has been resolvedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc-James Abi-Jaoude How can I use services to make bi weekly classes scheduleClosed   Amelia   Updated January 12, 2021 at 6:34pm   2 Most recent comment from [deleted]:Hello Marc-James Abi-Jaoude, Thank you for your purchase.Since employees' work hours are set on a weekly basis , you can't set them on a two week basis, unfortunately. You could probably ach ... lujeffcoat PackagesClosed   Amelia   Updated January 12, 2021 at 4:59pm   4 Most recent comment from [deleted]:Hello Emer, I will reply in your ticket regarding this matter. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Nina Servicetime on whole hoursClosed   Amelia   Updated January 12, 2021 at 4:48pm   5 Most recent comment from [deleted]:Glad to see that you managed to find a solution to it. Could you please check if you added any service to the package and chosen employees for the service/s?  DIANA MARIA GONZALO MARTINEZ BOOKINGS FOR AN ONLINE ACADEMYClosed   Amelia   Updated January 12, 2021 at 4:46pm   3 Most recent comment from [deleted]:Hello DIANA MARIA GONZALO MARTINEZ,1. Please check if you assigned all of the services to at least one employee, check if they are assigned to the employees' work hours as well, and if the servic ... Ben Horle Urgent please! paymentClosed   Amelia   Updated January 12, 2021 at 3:12pm   10 Most recent comment from Aleksandar Vuković:You're welcome again, BenI'm glad to hear the issue is resolved. Jordan VEROT Javascript errorClosed   Amelia   Updated January 12, 2021 at 3:10pm   3 Most recent comment from Aleksandar Vuković:Hello JordanThank you for reaching out to us.As you said, this error isn't affecting the plugin or your website. Our developers are aware of it and it will be removed in one of our future updates ... Eric Miley cant update or create tables using google spreadsheetClosed   wpDataTables   Updated January 12, 2021 at 3:08pm   3 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase, and for letting us know the issue has been resolvedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help ...