We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fausto Giungato I want to delete some past / wrong eventsClosed   Amelia   Updated April 22, 2021 at 12:54pm   5 Most recent comment from Fausto Giungato:Ok, thanks you can close the ticket Maria Integration with FluentCRMClosed   Amelia   Updated April 22, 2021 at 12:06pm   2 Most recent comment from [deleted]:Hi Maria,thank you for reaching out to usThat does sound very convenient - especially due to the appointment status tagging system.We have Web Hooks that can be connected through Zapier to third party ... Pedro Campos Amelia Booking and Catalog ViewClosed   Amelia   Updated April 22, 2021 at 11:45am   7 Most recent comment from Aleksandar Vuković:You're welcome, Pedro.You can hide the blue section - what you call a header with this CSS: .am-service-gallery { display: none !important; } Custom CSS needs to be applied to the page where the ... Jeroen Offinga Disable woocommerce emailClosed   Amelia   Updated April 22, 2021 at 11:32am   2 Most recent comment from [deleted]:Hi Jeroen,thank you for reaching out to us.Unfortunately, we are unable to influence the email sent by WooCommerce; Amelia can only control prices and service info that is sent to WooCommerce.I'l ... Sara Beltran Beltran Sancho Urgent bufer timeClosed   Amelia   Updated April 22, 2021 at 11:00am   16 Most recent comment from [deleted]:Hi Sara,thank you for contacting back.Please try making a booking now - buffer time is included into the time slot (meaning that the buffer time will be a part of your employee's schedule).Howeve ... Tony Valverde Cannot install Amelia in FrontpageClosed   Amelia   Updated April 22, 2021 at 11:00am   3 Most recent comment from Aleksandar Vuković:Hello EstefanyThank you for your purchase, and for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... César Cabrera Error al crear una tablaClosed   wpDataTables   Updated April 22, 2021 at 10:59am   4 Most recent comment from Aleksandar Vuković:Hello CésarThank you for the credentials.When I logged in, I couldn't see anything in table #14. I also checked the database, and there's no table #14 in there:This is "wp_wpdatatables" d ... Bote Adding a ruleClosed   Amelia   Updated April 22, 2021 at 10:49am   2 Most recent comment from Aleksandar Vuković:Hello BoteI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The only option here would be to set the default appointment st ... kb12321 feesClosed   Amelia   Updated April 22, 2021 at 10:24am   4 Most recent comment from Aleksandar Vuković:You are correct, if the service costs $0, you would not be able to charge the deposit either.So, like mentioned in my previous response, the only thing you can do is actually charge all customers the ... Sandrine Configuration of plugin AmeliaClosed   Amelia   Updated April 22, 2021 at 10:22am   3 Most recent comment from Aleksandar Vuković:Hello SandrineThank you for your purchase, and for letting us know the issues you had have been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we' ... Nicolas email not sentClosed   Amelia   Updated April 22, 2021 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello NicolasThank you for your purchase.Notification Settings are quite simple, so other than that, there are no additional settings in Amelia. Make sure that you configured the SMTP settings properl ... Xuan Minimum booking of 2 or 3 peopleClosed   Amelia   Updated April 22, 2021 at 9:29am   4 Most recent comment from [deleted]:Hi Xuan,I apologize for the later response."In the frontend it shows when people select another person they want to bring the option of "3 people" up to "7 people". This is very misleading, because th ... Kenny Berwager Selecting multiple PDFs at once to download or printClosed Pre-purchase questions for wpDataTables   Updated April 22, 2021 at 9:11am   2 Most recent comment from Aleksandar Vuković:Hello KennyThank you for your interest in wpDataTables.The table export tools are based on a 3rd Party HTML5 library, so there are limitations to it. For server-side (manual, imported, or SQL query-ba ... Sebastian Rosenørn de Lasson Export from simple data tableClosed Pre-purchase questions for wpDataTables   Updated April 22, 2021 at 8:42am   2 Most recent comment from Aleksandar Vuković:Hello SebastianThank you for your purchase.Unfortunately, I don't have that info. Our developers will work on Simple tables more in the future, but there are more crucial tasks they have in thei ... jtillz RefundClosed   wpDataTables   Updated April 22, 2021 at 8:37am   2 Most recent comment from [deleted]:Hi jtillz We are sorry to hear that. If there is anything else we can do for you do let us know.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when y ...