As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Eder Uploading XLSX does not workClosed Pre-purchase questions for wpDataTables   Updated May 5, 2021 at 5:26pm   2 Most recent comment from [deleted]:Hi EderThank you for reaching out to us.To add a path to the file, you need to use the full path. So, you can simply navigate to the file via FTP, right click -> properties, and copy the path. Then, w ... Oxana Payment Management with AmeliaClosed Pre-purchase questions for Amelia   Updated May 5, 2021 at 4:13pm   7 Most recent comment from Samantha:Hello, I"m having the same issue. How was this resolved?Thank you, Samantha Jordan ([email protected]) Oscar Number format messing up graphsClosed   wpDataTables   Updated May 5, 2021 at 4:02pm   2 Most recent comment from [deleted]:Hi OscarThank you for reaching out to us.Chart engines do not inherit the number format you set up in wpDataTables, and there are no built-in options to change the number format in the chart, but you ... Terry Rauch Place table tools below tableClosed   wpDataTables   Updated May 5, 2021 at 3:48pm   3 Most recent comment from Terry Rauch:Thanks. Worked perfectly. Waleed Afzal Email NotificationsClosed   Amelia   Updated May 5, 2021 at 2:29pm   4 Most recent comment from [deleted]:Hi Emmanuelle, If you have an issue with Zoom for your bookings please check if you enabled Zoom in your Services/Events and if you use Services, if you connected Employees to Zoom users. Also, check ... michiiee How to access service/event description which is placed in woocommerce orderClosed   Amelia   Updated May 5, 2021 at 2:26pm   19 Most recent comment from [deleted]:Hi Ahmad, Michael,Thank you for sharing your solutions!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Kuldeep Kaul Error in AmeliaClosed   Amelia   Updated May 5, 2021 at 2:24pm   4 Most recent comment from Aleksandar Vuković:Hello again KuldeepI'm sorry to hear you won't be using the plugin after purchase.I see that you cancelled your subscription, but you haven't requested a refund. Today, it's been ... gestio Limit the number of reschedulingClosed   Amelia   Updated May 5, 2021 at 2:09pm   2 Most recent comment from [deleted]:Hi Gestio, thank you so much for reaching out to us, and for kind feedback! There isn't such possibility in Amelia with its current built-in features, unfortunately; rescheduling can only be lim ... Dariusz Misiak Question about row groupingClosed   wpDataTables   Updated May 5, 2021 at 2:03pm   2 Most recent comment from [deleted]:Hi DariuszThank you for reaching out to us.Sorry for the late response, we're Christian Orthodox, so we had non-working days for Easter.The row grouping feature is only available for non-server ... Mark Wilson Conditional format - other column values for comparisonClosed   wpDataTables   Updated May 5, 2021 at 1:58pm   2 Most recent comment from Aleksandar Vuković:Hello MarkThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Conditional Formatting can only be ... Harald Bookings overnight (past 12:00 pm))Closed   Amelia   Updated May 5, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hi, Harald!Thank you for choosing Amelia and for your kind words.I'm afraid, at the moment appointments can last only until midnight, since this is Amelia's logic: after midnight it will be ... Stacie Hippa complianceClosed Pre-purchase questions for wpDataTables   Updated May 5, 2021 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hello Stacie.We don't store any data from your website, so everything you do with Amelia is saved in your WordPress database. The plugin is GDPR compliant, so if a customer was to delete their ac ... Dennis Packages hidden on frontendClosed   Amelia   Updated May 5, 2021 at 1:50pm   3 Most recent comment from Aleksandar Vuković:Hello DennisThank you for your purchase, and thank you for letting us know the ticket can be closed.If you have any further questions or issues, please feel free to open a new ticket, and we'll g ... Surace Michael Calendar TemplateClosed Pre-purchase questions for Amelia   Updated May 5, 2021 at 1:50pm   5 Most recent comment from [deleted]:Hi Michael and Cristian,Michael - I'd like to apologize as this ticket seem to have closed, and did not come up as new when you replied.For both, you can use the block Amelia - Eventi (Amelia - ... Luca Info on AmeliaClosed Pre-purchase questions for Amelia   Updated May 5, 2021 at 1:29pm   2 Most recent comment from [deleted]:Hi Luca,thank you for taking interest in Amelia, and for reaching out to us!Overbooking, as in more than one person booking the same slot? If so, then yes - you can increase the maximum capacity of pe ...