As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Sho Coupon_usedClosed   Amelia   Updated May 9, 2021 at 11:03am   3 Most recent comment from Sho:Hi Ivana,Ok, Thanks for your reply!Best,Sho Kyle Nemacheck Getting "SSL certificate problem: unable to get local issuer certificate" when trying to create a serialized php array data tableClosed   wpDataTables   Updated May 8, 2021 at 12:58pm   9 Most recent comment from Aleksandar Vuković:Thanks for letting us know that this fixed the issue.I saved your response in case someone else needs help with this. Denis Lord désinstallation temporaire AmeliaClosed   Amelia   Updated May 8, 2021 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello DenisYes of course, you can deactivate and delete the plugin from your website if you don't need it, and then install it when you need it again.You will be able to download the latest vers ... ALFREDO ZAVALA Couple of issuesClosed   Amelia   Updated May 8, 2021 at 11:49am   4 Most recent comment from Aleksandar Vuković:I'm glad to see this ticket has been resolved.We'll close it now, but if you have any other questions or issues, please feel free to open a new one and we'll gladly help you out! Gadi Ben Lavi settings issuesClosed   Amelia   Updated May 8, 2021 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello GadiThank you for your purchase. These credentials are not correct. SMTP host should be something similar to smtp.gmail.com - you need to reach out to your mailing provider about this. Are you ... Ryan Multiple person booking discountClosed   Amelia   Updated May 7, 2021 at 4:32pm   2 Most recent comment from Miloš Jovanović:Hi Ryan,Thank you for your inquiry.At the moment we don't have this kind of discount, unfortunately. We have the option to create a package of service that would have discounted price and we also ... April Kennedy FormattingClosed   wpDataTables   Updated May 7, 2021 at 4:02pm   7 Most recent comment from [deleted]:Hi AprilUnfortunately issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on ... fernando CodeClosed Pre-purchase questions for Amelia   Updated May 7, 2021 at 2:44pm   2 Most recent comment from [deleted]:Hi, Fernando!Thank you for your inquiry.I'm afraid since Amelia isn't an open-source plugin, we won't be able to share the source code due to our company's policies.Please let us k ... Kolbjorn Ursin Can't map users to new employees​Can't map users to new emplyeesClosed   Amelia   Updated May 7, 2021 at 2:31pm   16 Most recent comment from [deleted]:Kolbjorn,I'm glad to hear you resolved the issue.Please feel free to contact us if you have any other questions.Best Regards.  Tony Valverde AMELIA REFUND QUESTIONClosed   Amelia   Updated May 7, 2021 at 2:29pm   5 Most recent comment from Tony Valverde:Thanks Ivana for your answer. It helps a lot. I will wait for 7 bussiness days and if I haven't received anything I contact you back.Thank you again. Angel Book Appointment not workingClosed   Amelia   Updated May 7, 2021 at 2:07pm   7 Most recent comment from [deleted]:Hi, Angel!I'm afraid, Amelia has no such feature. It's not possible to restrict Custom Fields entries to letters or numbers only.You can suggest that as a feature request here, or check if t ... Samuel Multiple Phone Numbers per CustomerClosed   Amelia   Updated May 7, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hi, Samuel!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to add any Custom fields to the Customer profile. Custom fields are being saved in the appointment modal, ... MOHAMED KELFALA Payment via bank transferClosed Pre-purchase questions for wpDataTables   Updated May 7, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi MohamedThank you for your interest in wpDataTables. Unfortunately, we cannot sell the plugin through money transfer. The only two available options are card or PayPal. You (or someone else from you ... Sven Dierckens Multi-column checkbox filter lay-outClosed   wpDataTables   Updated May 7, 2021 at 11:47am   4 Most recent comment from [deleted]:Hi Sven We are happy to hear the issue is resolved. If there is anything else we can assist you with please don't hesitate to open a new ticket, we are always happy to help! May I ask you for a s ... Simona Georgieva Amelia console error after updateClosed   Amelia   Updated May 7, 2021 at 11:40am   4 Most recent comment from [deleted]:Hi again, Simona!Ok, I see. There's one solution: you can send us your duplicated site and we will investigate why the update caused the issue. Could you do that? We recommend using the Duplicat ...