We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

kim global settings for MANY tablesClosed   wpDataTables   Updated April 26, 2021 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello KimThank you for your purchase.Unfortunately, wpDataTables doesn't yet have any templates you can use for multiple tables, nor can you predefine a column based on the header, in any way.Ima ... Bruce Scott Filters Not WorkingClosed   Powerful Filters for wpDataTables   Updated April 26, 2021 at 9:19am   8 Most recent comment from Aleksandar Vuković:You're welcome, BruceIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mack Events paymentClosed Pre-purchase questions for Amelia   Updated April 26, 2021 at 8:45am   2 Most recent comment from [deleted]:Hi Mack,thank you for taking interest in Amelia, and for contacting us!I apologize for the later response, as we don't work on weekends.I will be happy to answer your questions1. Yes, it's p ... Richard Option hidden beyond the screen on mobileClosed   Amelia   Updated April 26, 2021 at 8:19am   7 Most recent comment from Aleksandar Vuković:You're welcome, RichardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alejandro Yanaculis Custom field formattingClosed   Amelia   Updated April 26, 2021 at 7:50am   2 Most recent comment from Aleksandar Vuković:Hello AlejandroAt the moment, you can only rearrange the custom fields in Amelia/Customize/Custom fields, but it would not take the entire section of the form (2 columns).At the moment (without rearr ... Yaniss Illoul Staging Domains + Production DomainClosed Pre-purchase questions for wpDataTables   Updated April 26, 2021 at 7:35am   2 Most recent comment from Aleksandar Vuković:Hello YanissThank you for your interest in our plugin.When you're done with the staging website, simply deactivate the license from wpDataTables settings/Activation, and activate it on the live s ... Rolando Rodriguez IMPORTANT !! Amelia not working for free events or servicesClosed   Amelia   Updated April 26, 2021 at 7:22am   17 Most recent comment from Aleksandar Vuković:Thank you very much, RolandoWe appreciate that very much.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sara Beltran Beltran Sancho customer porfileClosed   Amelia   Updated April 26, 2021 at 7:07am   6 Most recent comment from Aleksandar Vuković:If you enable the phone to be a mandatory field, your new customers will be saved with that phone number, so they would not need to add it, but the directions would have to be added each time. Your ex ... Prachi Bapate PHP HooksClosed Pre-purchase questions for Amelia   Updated April 26, 2021 at 7:05am   5 Most recent comment from [deleted]:Hi cvhenten,thank you for reaching out to us.If you have any questions regarding specific integrations, please open up a new ticket, we will be happy to advise you.Thank you Ahmad Abdullahi Ahmad DEPOSIT PAYMENTClosed   Amelia   Updated April 26, 2021 at 7:02am   2 Most recent comment from Aleksandar Vuković:Hello AhmadThank you for your suggestion, we will forward it to our developers. At the moment, deposit payments are fixed, and if enabled they will be mandatory.The feature was based on our users' ... Joseph Benson Payment MethodClosed   Amelia   Updated April 26, 2021 at 6:58am   4 Most recent comment from Aleksandar Vuković:You're welcome, JosephThat other ticket is assigned to one of my colleagues, Liza, and she responded earlier today. Please check out that ticket now. Philippe Weickmann Following an update, my appointments do not appear anymore.Closed   Amelia   Updated April 25, 2021 at 9:07pm   3 Most recent comment from [deleted]:Hi, Anne!I apologize for the delayed response, we don't work on weekends. Could you please provide us with temporary a WP Admin login, FTP and database access, so we will look into the issue fro ... Simon class bookingsClosed Pre-purchase questions for Amelia   Updated April 25, 2021 at 8:59pm   2 Most recent comment from [deleted]:Hi, Simon!Sorry for the delayed response.And thank you for your inquiry.That's correct: it sounds like Events match your requirements. However, at the moment we don't have Packages of Events ... David Serey Multiple people appointmentsClosed   Amelia   Updated April 25, 2021 at 8:22pm   2 Most recent comment from [deleted]:Hi, David!Sorry for the delayed response.And thank you for choosing Amelia.At the moment, it can't be achieved with the current built-in features in Amelia since each Service can have only one pr ... Daniel Cross Days OffClosed   Amelia   Updated April 25, 2021 at 8:16pm   2 Most recent comment from [deleted]:Hi, Daniel!Sorry for the delayed response.And thank you for choosing Amelia.Days off can be automatically crossed out if you use the Step-by-step booking view. Unfortunately, with other views, it' ...